A STUDY OF SAFETY, RANGE, USEFULNESS AND SATISFACTION OF NEW ENERGY VEHICLE (NEV) AMONGST GEN Y IN SHENZHEN CITY, CHINA
Abstract
In China, new energy vehicles (NEVs) are becoming more important as a solution against the environmental and energy crisis. This phenomenon is also an advantage to reduce petrol cost and more economic sustainability. Subsequently, this paper attempts to examine the elements of satisfaction amongst the Gen Y who owned and experienced driving NEV. DOI theory is used as a foundation in this study. A survey of 394 NEV drivers in the City of Shenzhen was used in the analysis. As a result, all the three variables were found to be significant to influence the experience in driving NEV. In addition, the findings of this research may provide some insight and useful information for the government and related agencies, NEV manufacturers, and academic researchers.
References
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Cronin Jr, J. J., & Taylor, S. A. (1992). Measuring service quality: a reexamination and extension. Journal of marketing, 56(3), 55-68.
Cretu, A. E., & Brodie, R. J. (2007). The influence of brand image and company reputation where manufacturers market to small firms: A customer value perspective. Industrial Marketing Management, 36, 230–240.Retrieved by https://www.sciencedirect.com/science/article/abs/pii/S0019850105001331
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Ibata-Arens, K., Monticelli, L., Geelan, T., & Chen, K. K. (2018, June). Opportunities and Challenges for a Sustainable Energy Future. In 30th Annual Meeting. SASE.
Jedin, M. H., & Balachandran, I. A. P. (2021). Marketing mix elements and customer service satisfaction: Empirical evidence in the Malaysia edutainment theme park industry. Services Marketing Quarterly, Vol. 42, Issue 1-2, pp. 93-107. https://doi.org/10.10 80/15332969.2021.1947087
Kester, J., Noel, L., de Rubens, G. Z., & Sovacool, B. K. (2018). Policy mechanisms to accelerate electric vehicle adoption: A qualitative review from the Nordic region. Renewable and Sustainable Energy Reviews, 94, 719–731. Retrieved by https://doi.org/10.1016/j.rser.2018.05.067
Khan, M. M., Zaman, K., Irfan, D., Awan, U., Ali, G., Kyophilavong, P., ... & Naseem, I. (2016). Triangular relationship among energy consumption, air pollution and water resources in Pakistan. Journal of cleaner production, 112, 1375-1385.
Kubie, J. (1985). Management of Risk and Safety. Safety and Reliability, 5(4), 11–18. Retrieved by https://doi.org/10.1080/09617353.1985.11691116
Ma, S. C., Fan, Y., & Feng, L. (2017). An evaluation of government incentives for new energy vehicles in China focusing on vehicle purchasing restrictions. Energy Policy, 110, 609–618. Retrieved by https://doi.org/10.1016/j.enpol.2017.07.057
Mastoi, A. G., & Saengkrod, L. X. W. (2019). Higher Education Service Quality based on Students’ Satisfaction in People’s Republic of China. Higher Education, 10(6). Retrieved by https://core.ac.uk/reader/234642420
Mohd Zulkifli, S.A., Noorazlan Ong, N. D. & Sheikh Zain, R. (2021). The Impact of Malaysian economic development on CO2 Emission. Malaysian Journal of Sustainable Environment, 8(1), 105-118. Retrieved by https://doi.org/10.24191/myse.v8i2.13241
Mruzek, M., Gajdáč, I., Kučera, U., & Gajdošík, T. (2017). The Possibilities of Increasing the Electric Vehicle Range. Procedia Engineering, 192, 621–625. Retrieved by https://doi.org/10.1016/j.proeng.2017.06.107
Ni, A., Zhang, C., Hu, Y., Lu, W., & Li, H. (2020). Influence mechanism of the corporate image on passenger satisfaction with public transport in China. Transport Policy, 94, 54-65.
Oliver, R. L. (1993). A conceptual model of service quality and service satisfaction: Comparative goals, different concepts. Advances in service marketing and management, 2, 65-85. Retrieved by https://ci.nii.ac.jp/naid/10031116648/
Pansari, A., Kumar, V., 2017. Customer engagement: the construct, antecedents, and consequences. J. Acad. Market. Sci. 45, 294–311.
Parker, C., & Mathews, B. P. (2001). Customer satisfaction: contrasting academic and consumers' interpretations. Marketing Intelligence & Planning , 19 (1), 38-44
Reimann, M., Schilke, O., Thomas, J.S., 2010. Customer relationship management and firm performance: the mediating role of business strategy. J. Acad. Market. Sci. 38, 326–346.
Rezvanizaniani, S. M., Liu, Z., Chen, Y., & Lee, J. (2014). Review and recent advances in battery health monitoring and prognostics technologies for electric vehicle (EV) safety and mobility. Journal of Power Sources, 256, 110–124. Retrieved by https://doi.org/10.1016/j.jpowsour.2014.01.085
Rogers, E. M., Singhal, A., & Quinlan, M. M. (2014). Diffusion of innovations. In An integrated approach to communication theory and research (pp. 432-448). Routledge.
Salazar, C., Lelah, A., & Brissaud, D. (2015). Eco-designing Product Service Systems by degrading functions while maintaining user satisfaction. Journal of Cleaner Production, 87, 452–462. Retrieved by https://doi.org/10.1016/j.jclepro.2014.10.031
Schmalfuß, F., Mühl, K., & Krems, J. F. (2017). Direct experience with battery electric vehicles (BEVs) matters when evaluating vehicle attributes, attitude and purchase intention. Transportation Research Part F: Traffic Psychology and Behaviour, 46, 47–69. Retrieved by https://doi.org/10.1016/j.trf.2017.01.004
Schneider, J. (2006). Introduction to safety and reliability of structures (Vol. 5). Iabse.
Shao, Q., Wang, X., Zhou, Q., & Balogh, L. (2019). Pollution haven hypothesis revisited: a comparison of the BRICS and MINT countries based on VECM approach. Journal of Cleaner Production, 227, 724-738.
Su, D., Gu, Y., Du, Q., Zhou, W., & Huang, Y. (2020). Factors affecting user satisfaction with new energy vehicles: A field survey in Shanghai and Nanjing. Journal of Environmental Management, 270, 110857. Retrieved by https://doi.org/10.1016/j.jenvman.2020.110857
Suciu and A. Pasat, “Challenges and Opportunities for Batteries of Electric Vehicles,” pp. 113– 117, 2017.
Tandon, U., Kiran, R., & Sah, A. N. (2016). Customer satisfaction using website functionality, perceived usability and perceived usefulness towards online shopping in India. Information Development, 32(5), 1657–1673. Retrieved by https://doi.org/10.1177/0266666915621106
Teixeira, A. C. R., & Sodré, J. R. (2016). Simulation of the impacts on carbon dioxide emissions from replacement of a conventional Brazilian taxi fleet by electric vehicles. Energy, 115, 1617-1622.
Van der Heijden, H. (2003). Factors influencing the usage of websites: The case of a generic portal in the Netherlands. Information & Management, 40(6), 541–549.
Xian, Y., Wang, Q., Fan, W., Da, Y., & Fan, J. L. (2022). The impact of different incentive policies on new energy vehicle demand in China's gigantic cities. Energy Policy, 168, 113137.
Zhang Guirong and Zhang Henghai, "Research of the electric vehicle safety," World Automation Congress 2012, 2012, pp. 1-4.
Zhao, M., & Sun, T. (2022). Dynamic spatial spillover effect of new energy vehicle industry policies on carbon emission of transportation sector in China. Energy Policy, 165, 112991.
Zhu, X., & Li, R. (2017). An analysis of decoupling and influencing factors of carbon emissions from the transportation sector in the Beijing-Tianjin-Hebei Area, China. Sustainability, 9(5), 722.
Abotalebi, E., Scott, D. M., & Ferguson, M. R. (2019). Why is electric vehicle uptake low in Atlantic Canada? A comparison to leading adoption provinces. Journal of Transport Geography, 74, 289-298.
Ali, M. and Puah, C.H. (2017), “Acceptance of Islamic banking as innovation: a case of Pakistan”, Humanomics, Vol. 33 No. 4, pp. 499-516.
Askariazad, M. H., & Babakhani, N. (2015). An application of European Customer Satisfaction Index (ECSI) in Business to Business (B2B) context. Journal of Business and Industrial Marketing, 30(1), 17–31. Retrieved by https://www.emerald.com/insight/content/doi/10.1108/JBIM-07-2011-0093/full/html
Bakhsh, F. I., & Alam, M. S. (2011, February). Comparative Study of Alternative Energy Vehicles: State of the Art Review.In Power, Instrumentation & Energy Conference, AMU Aligarh, India (pp. 12-13).
Bonsu, N. O. (2020). Towards a circular and low-carbon economy: Insights from the transitioning to electric vehicles and net zero economy. Journal of Cleaner Production, 256, 120659.
Chen, C. F., de Rubens, G. Z., Noel, L., Kester, J., & Sovacool, B. K. (2020). Assessing the socio-demographic, technical, economic and behavioral factors of Nordic electric vehicle adoption and the influence of vehicle-to-grid preferences. Renewable and Sustainable Energy Reviews, 121, 109692. Retrieved by https://doi.org/10.1016/j.rser.2019.109692
Chen, C. F., Xu, X., & Arpan, L. (2017). Between the technology acceptance model and sustainable energy technology acceptance model: Investigating smart meter acceptance in the United States. Energy Research & Social Science, 25, 93–104. Retrieved by https://doi.org/10.1016/j.erss.2016.12.011
Churchill Jr, G. A., & Surprenant, C. (1982). An investigation into the determinants of customer satisfaction. Journal of marketing research, 19(4), 491-504.
Coffman, M., Bernstein, P., & Wee, S. (2017). Electric vehicles revisited: a review of factors that affect adoption. Transport Reviews, 37(1), 79-93.
Cronin Jr, J. J., & Taylor, S. A. (1992). Measuring service quality: a reexamination and extension. Journal of marketing, 56(3), 55-68.
Cretu, A. E., & Brodie, R. J. (2007). The influence of brand image and company reputation where manufacturers market to small firms: A customer value perspective. Industrial Marketing Management, 36, 230–240.Retrieved by https://www.sciencedirect.com/science/article/abs/pii/S0019850105001331
Davis, F.D., Bagozzi, R.P., Warshaw, P.R., 1989. User acceptance of computer technology: a comparison of two theoretical models. Management Science 35 (8), 982–1002.
Egbue, O., Long, S., & Samaranayake, V. A. (2017). Mass deployment of sustainable transportation: Evaluation of factors that influence electric vehicle adoption. Clean Technologies and Environmental Policy, 19(7), 1927–1939. Retrieved by https://doi.org/10.1007/s10098-017-1375-4
Glerum, A., Stankovikj, L., Themans, M., & Bierlaire, M. (2014). Forecasting the demand for electric vehicles: Accounting for attitudes and perceptions. Transportation Science, 48(4), 483–499. Retrieved by https://doi.org/10.1287/trsc.2013.0487
Gofen, E. Karahanna, D.W. Straub, Trust and TAM in online shopping: an integrated model, Manag. Inf. Syst. Q. 27 (1) (2003) 51–90.
Häuser, J. R., and S. M., Shugan. 1983. Defensive Marketing Strategies. Marketing Science 2: 319-360. Retrieved by https://pubsonline.informs.org/doi/abs/10.1287/mksc.2.4.319
Haustein, S., & Jensen, A. F. (2018). Factors of electric vehicle adoption: A comparison of conventional and electric car users based on an extended theory of planned behavior. International Journal of Sustainable Transportation, 12(7), 484–496. Retrieved by https://doi.org/10.1080/ 15568318.2017.1398790
Hernandez, B., Jimenez, J., & Jose Martin, M. (2009). The impact of self-efficacy, ease of use and usefulness on e-purchasing: An analysis of experienced e-shoppers. Interacting with Computers, 21(1–2), 146–156. Retrieved by https://doi.org/10.1016/j.intcom.2008.11.001
Huiming, D., & Yuning, W. (2020). An empirical study on the relationship among perceived value, satisfaction and behavioral intentions of battery electric vehicle user in China. IOP Conference Series: Earth and Environmental Science, 546(2), 022011. Retrieved by https://doi.org/10.1088/1755-1315/546/2/022011
Ibata-Arens, K., Monticelli, L., Geelan, T., & Chen, K. K. (2018, June). Opportunities and Challenges for a Sustainable Energy Future. In 30th Annual Meeting. SASE.
Jedin, M. H., & Balachandran, I. A. P. (2021). Marketing mix elements and customer service satisfaction: Empirical evidence in the Malaysia edutainment theme park industry. Services Marketing Quarterly, Vol. 42, Issue 1-2, pp. 93-107. https://doi.org/10.10 80/15332969.2021.1947087
Kester, J., Noel, L., de Rubens, G. Z., & Sovacool, B. K. (2018). Policy mechanisms to accelerate electric vehicle adoption: A qualitative review from the Nordic region. Renewable and Sustainable Energy Reviews, 94, 719–731. Retrieved by https://doi.org/10.1016/j.rser.2018.05.067
Khan, M. M., Zaman, K., Irfan, D., Awan, U., Ali, G., Kyophilavong, P., ... & Naseem, I. (2016). Triangular relationship among energy consumption, air pollution and water resources in Pakistan. Journal of cleaner production, 112, 1375-1385.
Kubie, J. (1985). Management of Risk and Safety. Safety and Reliability, 5(4), 11–18. Retrieved by https://doi.org/10.1080/09617353.1985.11691116
Ma, S. C., Fan, Y., & Feng, L. (2017). An evaluation of government incentives for new energy vehicles in China focusing on vehicle purchasing restrictions. Energy Policy, 110, 609–618. Retrieved by https://doi.org/10.1016/j.enpol.2017.07.057
Mastoi, A. G., & Saengkrod, L. X. W. (2019). Higher Education Service Quality based on Students’ Satisfaction in People’s Republic of China. Higher Education, 10(6). Retrieved by https://core.ac.uk/reader/234642420
Mohd Zulkifli, S.A., Noorazlan Ong, N. D. & Sheikh Zain, R. (2021). The Impact of Malaysian economic development on CO2 Emission. Malaysian Journal of Sustainable Environment, 8(1), 105-118. Retrieved by https://doi.org/10.24191/myse.v8i2.13241
Mruzek, M., Gajdáč, I., Kučera, U., & Gajdošík, T. (2017). The Possibilities of Increasing the Electric Vehicle Range. Procedia Engineering, 192, 621–625. Retrieved by https://doi.org/10.1016/j.proeng.2017.06.107
Ni, A., Zhang, C., Hu, Y., Lu, W., & Li, H. (2020). Influence mechanism of the corporate image on passenger satisfaction with public transport in China. Transport Policy, 94, 54-65.
Oliver, R. L. (1993). A conceptual model of service quality and service satisfaction: Comparative goals, different concepts. Advances in service marketing and management, 2, 65-85. Retrieved by https://ci.nii.ac.jp/naid/10031116648/
Pansari, A., Kumar, V., 2017. Customer engagement: the construct, antecedents, and consequences. J. Acad. Market. Sci. 45, 294–311.
Parker, C., & Mathews, B. P. (2001). Customer satisfaction: contrasting academic and consumers' interpretations. Marketing Intelligence & Planning , 19 (1), 38-44
Reimann, M., Schilke, O., Thomas, J.S., 2010. Customer relationship management and firm performance: the mediating role of business strategy. J. Acad. Market. Sci. 38, 326–346.
Rezvanizaniani, S. M., Liu, Z., Chen, Y., & Lee, J. (2014). Review and recent advances in battery health monitoring and prognostics technologies for electric vehicle (EV) safety and mobility. Journal of Power Sources, 256, 110–124. Retrieved by https://doi.org/10.1016/j.jpowsour.2014.01.085
Rogers, E. M., Singhal, A., & Quinlan, M. M. (2014). Diffusion of innovations. In An integrated approach to communication theory and research (pp. 432-448). Routledge.
Salazar, C., Lelah, A., & Brissaud, D. (2015). Eco-designing Product Service Systems by degrading functions while maintaining user satisfaction. Journal of Cleaner Production, 87, 452–462. Retrieved by https://doi.org/10.1016/j.jclepro.2014.10.031
Schmalfuß, F., Mühl, K., & Krems, J. F. (2017). Direct experience with battery electric vehicles (BEVs) matters when evaluating vehicle attributes, attitude and purchase intention. Transportation Research Part F: Traffic Psychology and Behaviour, 46, 47–69. Retrieved by https://doi.org/10.1016/j.trf.2017.01.004
Schneider, J. (2006). Introduction to safety and reliability of structures (Vol. 5). Iabse.
Shao, Q., Wang, X., Zhou, Q., & Balogh, L. (2019). Pollution haven hypothesis revisited: a comparison of the BRICS and MINT countries based on VECM approach. Journal of Cleaner Production, 227, 724-738.
Su, D., Gu, Y., Du, Q., Zhou, W., & Huang, Y. (2020). Factors affecting user satisfaction with new energy vehicles: A field survey in Shanghai and Nanjing. Journal of Environmental Management, 270, 110857. Retrieved by https://doi.org/10.1016/j.jenvman.2020.110857
Suciu and A. Pasat, “Challenges and Opportunities for Batteries of Electric Vehicles,” pp. 113– 117, 2017.
Tandon, U., Kiran, R., & Sah, A. N. (2016). Customer satisfaction using website functionality, perceived usability and perceived usefulness towards online shopping in India. Information Development, 32(5), 1657–1673. Retrieved by https://doi.org/10.1177/0266666915621106
Teixeira, A. C. R., & Sodré, J. R. (2016). Simulation of the impacts on carbon dioxide emissions from replacement of a conventional Brazilian taxi fleet by electric vehicles. Energy, 115, 1617-1622.
Van der Heijden, H. (2003). Factors influencing the usage of websites: The case of a generic portal in the Netherlands. Information & Management, 40(6), 541–549.
Xian, Y., Wang, Q., Fan, W., Da, Y., & Fan, J. L. (2022). The impact of different incentive policies on new energy vehicle demand in China's gigantic cities. Energy Policy, 168, 113137.
Zhang Guirong and Zhang Henghai, "Research of the electric vehicle safety," World Automation Congress 2012, 2012, pp. 1-4.
Zhao, M., & Sun, T. (2022). Dynamic spatial spillover effect of new energy vehicle industry policies on carbon emission of transportation sector in China. Energy Policy, 165, 112991.
Zhu, X., & Li, R. (2017). An analysis of decoupling and influencing factors of carbon emissions from the transportation sector in the Beijing-Tianjin-Hebei Area, China. Sustainability, 9(5), 722.
Published
2023-08-31
How to Cite
JEDIN, Mohd Haniff; JIALIN, Li.
A STUDY OF SAFETY, RANGE, USEFULNESS AND SATISFACTION OF NEW ENERGY VEHICLE (NEV) AMONGST GEN Y IN SHENZHEN CITY, CHINA.
Malaysian Journal of Sustainable Environment, [S.l.], v. 10, n. 2, p. 45-64, aug. 2023.
ISSN 0128-326X.
Available at: <https://myjms.mohe.gov.my/index.php/myse/article/view/23618>. Date accessed: 14 sep. 2024.
doi: https://doi.org/10.24191/myse.v10i2.23618.
Section
Articles
