The visitors’ satisfaction visiting Kuala Lumpur and Selangor recreational parks
Abstract
A rapid urbanization throughout the years leads to environmental issues and give damage to natural settings. The city needs a recreational park to live the society for many physical and social activities. The study aims to identify the factors influencing visitors’ behaviour to recreational park in four selected parks in Kuala Lumpur and Selangor. Taman Tasik Shah Alam, Taman Tasik Titiwangsa, Taman Metropolitan Kepong, and KLCC Park was chosen as study areas because it is frequently visited by many visitors and located in urban area. Survey on satisfaction level at recreational park was distributed, consist of three key attributes including degree of comfort, accessibility and linkages, and facilities and amenities provided. The variable between the length of time spent in a visit and the satisfaction level of visitors towards recreational park were analysed. The research showed most of respondents would spend for a moderate time followed by a long time when they satisfied with the attributes at recreational parks. The existing features provided shows an optimum level of performance and should be prepared of upcoming development. The obtained information is important to improve the area and extend the research on upper-level public spaces.
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