A review of the current hotel industry pandemic situation in Malaysia
This review focuses on the hotel industries current situation and highlights the possible strategic outcomes for the future after the pandemic times. The review paper focuses on the hotel industries strength, challenges, and the future outcomes of the industry and how it has evolved to its present state. The tourism development in Malaysia has paved way for the hotel industries development. These developments include Job opportunities, Infrastructure development, Tourism product development, MICE and Education. However, there are challenges in the industry that consists of Turnover, Homestays Model, Job satisfaction, Organisational Culture and Pandemic Situation. Some strategies were highlighted based on the current scenario that included Policy and standards, Industry 4.0 and Lean Management as the way to proceed in the future. Data were gather based on journal articles, tourism websites and professional consultancy websites. Based on this review the author offers and insight and a summary of what has been supported in the literature on the Hotel industry in Malaysia.
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