A GLOBAL COMPARATIVE ANALYSIS: THE IMPACT OF SUPERVISORY STATUS ON JOB SATISFACTION FOR HOSPITALITY AND NON-HOPSITALITY WORKERS

  • Maureen Andrade Utah Valley University
  • Doug Miller
  • Jonathan H. Wesotver

Abstract

Job satisfaction contributes to organizational success. Workers in supervisory positions have stressful responsibilities and long working hours; however, they may also enjoy greater autonomy, higher salaries, and other advantages than non-supervisors. Hospitality workers, in particular, are subject to conditions that contribute to work-life conflict. This study compares job satisfaction for hospitality industry supervisors and non-supervisors and supervisors and non-supervisors in all occupations. Findings indicate that hotel industry supervisors are more satisfied than non-supervisors with some exceptions within specific hospitality occupations and that both hospitality supervisors and non-supervisors are less satisfied than their counterparts in all occupations.

Author Biographies

Maureen Andrade, Utah Valley University

Professor, Organizational Leadership

Doug Miller

Professor, Organizational Leadership

Jonathan H. Wesotver

Professor, Organizational Leadership

Published
2021-06-30
How to Cite
ANDRADE, Maureen; MILLER, Doug; WESOTVER, Jonathan H.. A GLOBAL COMPARATIVE ANALYSIS: THE IMPACT OF SUPERVISORY STATUS ON JOB SATISFACTION FOR HOSPITALITY AND NON-HOPSITALITY WORKERS. Journal of Tourism, Hospitality and Culinary Arts, [S.l.], v. 13, n. 1, p. 88-109, june 2021. ISSN 2590-3837. Available at: <https://myjms.mohe.gov.my/index.php/jthca/article/view/12859>. Date accessed: 10 aug. 2022.