The Benefits of Implementing Lean Six Sigma in a Malaysian Plantation Company

  • Siti Salimah Jalal Universiti Teknologi MARA, Cawangan Johor
  • Suaniza Mamat International Islamic University Malaysia
  • Zamzulalila Zakaria International Islamic University Malaysia
  • Mohamad Hafiz Rosli Universiti Teknologi MARA, Cawangan Johor


Lean Six Sigma (LSS) is a method focused on continuous improvement of quality, elimination of waste and minimization of defects in an organization. LSS has been tremendously applied in Multinational corporations (MNC) for cost savings and benefits. Many LSS studies have been done in western countries and a few studies have been found in developing countries, particularly in plantation industries. This study aims to explore the benefits of implementation of LSS in one of the Malaysia MNC in plantation industries. Overall, this study contributes to the benefits of implementing LSS, particularly in plantation MNC in developing countries.


Anandarajan, A., & Sylla, C. (2000). Examining investments in IT: A critical appraisal approach. Journal of Cost Management, 5-14.
Antony, J. (2008). What is the role of academic institutions for the future development of Six Sigma. International Journal of Productivity and Performance Management, 57 (1), 107-10.
Antony, J., & Cudney, E. A. (2016). Lean Six Sigma journey in a UK higher education institute: Challenges, projects, and key lessons learned. In 2016 ASEE Annual Conference and Exposition (pp. 25-32).American Society for Engineering Education.
Atmaca, E., & Girenes, S. S. (2011). Lean Six Sigma methodology and application. Qualitative and Quantitative, 47 (4), 2107–2127.
Baggaley, B., & Maskell, B. (2003). Value stream management for lean companies’ part II. Journal of Cost Management, 17(3), 24-30.
Brian J. Galli & Mohamad Amin Kaviani, 2018. The Impacts of Risk on Deploying and Sustaining Lean Six Sigma Initiatives. International Journal of Risk and Contingency Management (IJRCM), IGI Global, 7(1), 46-70.
Bridge, C. (2016). Overview of lean six sigma. Retrieved from https://ipmamc.
Byrne, G., Lubowe, D., & Blitz, A. (2007). Using a Lean Six Sigma approach to drive innovation. Strategy and Leadership, 35, 5-10.
Davila, A.,Wouters, K. (2004). Designing Cost-Competitive Technology through Cost Management. Accounting Horizons, 13-26.
Delgado, C., Branco, M., & Ferreira, M. (2010). The implementation of lean Six Sigma in financial services organisations. Journal of Manufacturing Technology Management, 21 (4), 512-523.
Dong-Suk Kim, (2010). Eliciting success factors of applying Six Sigma in an academic library. Performance Measurement and Metrics, 11 (1), 25-38.
Edvardsson, B., Johnson, M., Gustafsson, A., & Strandvik, T. (2000). The effects of satisfaction and loyalty on profits and growth: Products versus services. Total Quality Management and Business Excellence, 11, 917-927.
George, M.L. (2002). Lean Six Sigma – Combining Six Sigma Quality with Lean Speed. McGraw-Hill.
George, M. L. (2003). Lean Six Sigma for Services. McGraw-Hill.
Green, R. (2000). Reshaping Six Sigma at Honeywell. Quality Digest.
Guest, G., Bunce, A., & Johnson, L. (2006). How Many Interviews Are Enough? An Experiment with Data Saturation and Variability. Field Methods, 18(1), 59–82.
Hilton, R.J., & Sohal, A. (2012). A conceptual model for the successful deployment of Lean Six Sigma. International Journal of Quality and Reliability Management, 29 (1), 54-70.
Islam, M., Khan, A. M., & Islam, M. (2013). Application of lean manufacturing to higher productivity in the apparel industry in Bangladesh. International Journal of Scientific and Engineering Research, 4 (2).
Jayaraman, K., & Teo, L.K. (2012). The perceptions and perspectives of lean Six Sigma (LSS) practitioners – an empirical study in Malaysia. The TQM Journal, 24 (5), 433–446.
Kennedy, F. A., & Brewer, P.C. (2006). The lean enterprise and traditional accounting – is the honey moon over? The Journal of Corporate Accounting and Finance, pp. 63-74.
Kennedy, F. A., & Widener, S. K. (2008). A control framework: Evidence from lean accounting. Management Accounting Research, 19, 301-323.
Khatibi, A.A., Ismail, H., & Thyagarajan, V. (2002). What drives customer loyalty: an analysis from the telecommunications industry. Journal of Targeting, Measurement and Analysis for Marketing, 11 (1), 34-44.
Mohd Tobi, S.U., & Amaratunga, D. (2010). Social enterprise applications in an urban facilities management setting. In: Egbu, C. (Ed) Procs 26th Annual ARCOM Conference, 6-8 September 2010, Leeds, UK (pp. 1351-1360). Association of Researchers in Construction Management.
Powell, J. (2016). A brief introduction to lean, six sigma and lean six sigma. Retrieved from ion-to-lean-and-six-sigma-and-lean-six-sigma
Raja Sreedharan, V., & Raju, R. (2016). A systematic literature review of Lean Six Sigma in different industries. International Journal of Lean Six Sigma, 7 (4), 430-466.
Razmah, M., Faizah, M., & Nur Amirah, A. (2017). The influence of lean six sigma and Kaizen to reduce defect products in automotive industry. Journal of Emerging Economies and Islamic Research, 5 (4), 81-90.
Roberts, C.M. (2004). Six Sigma signals. Credit Union Magazine 70 (1), 40-43.
Rothaermel, F. T. (2015). Strategic management. McGraw-Hill Education.
Ryan, G., & H. R. Bernard (2003). Techniques to identify themes. Field Methods, 15 (1), 85-109.
Slack, N., Chambers. S., & Johnston, R. (2013). Operation Management. Pearson Education Limited.
Swarnakar, V., Tiwari, A.K., & Singh, A.R.,(2021). Assessing Benefits of Lean Six Sigma Approach in Manufacturing Industries: An Indian Context. In Sachdeva et al. (eds.), Operations Management and Systems Engineering, Lecture Notes on Multidisciplinary Industrial Engineering (pp.127-144). Springer Nature Singapore Pte Ltd. 2021.
Syaputra, Agus Purwanto, Suhendra, Utomo, Romli Septiadi, Hayu Kartika, Rahardian Dimas Puja Kusuma, Moch Haris (2020). Does Smes Need Lean Six Sigma? Anwer From Indonesian Smes During Pandemic Covid-19. Journal of Critical Reviews, 7 (19), 2331-2340. doi:10.31838/jcr.07.19.280
How to Cite
JALAL, Siti Salimah et al. The Benefits of Implementing Lean Six Sigma in a Malaysian Plantation Company. Jurnal Intelek, [S.l.], v. 17, n. 2, p. 124-134, july 2022. ISSN 2682-9223. Available at: <>. Date accessed: 05 feb. 2023. doi: