PENGARUH KECERDASAN EMOSI TERHADAP PENGURUSAN PERUBAHAN DALAM KALANGAN PENGURUS HOSPITAL KKM
Abstract
Kecerdasan emosi pengurus hospital merupakan satu aspek penting untuk pengurus hospital memahami dengan lebih mendalam tentang kecerdasan emosi terhadap pengurusan perubahan. Kajian ini bertujuan untuk mengkaji hubungan kecerdasan emosi pengurus-pengurus hospital terhadap pengurusan perubahan. Berdasarkan kajian-kajian lepas wujud hubungan signifikan kecerdasan emosi dengan pengurusan perubahan. Kajian ini adalah kajian kuantitatif dengan menggunakan kaji selidik model kecerdasan emosi yang melibatkan empat dimensi iaitu kesedaran diri, pengurusan diri, kesedaran sosial dan pengurusan perhubungan. Pengurusan perubahan pula menggunakan instrument Change Facilitator Style Questionnaire (CFSQ) yang memfokuskan kepada dimensi keprihatinan kepada orang lain, kecekapan organisasi serta strategi perubahan. Seramai 170 orang responden bertugas di hospital-hospital Kementerian Kesihatan Malaysia yang terlibat sebagai responden kajian. Hasil kajian analisis ini menggunakan korelasi pearson mendapati bahawa terdapat hubungan yang signifikan antara kecerdasan emosi pengurus terhadap pengurusan perubahan. Justeru, kajian ini diharapkan menjadi rujukan dan panduan umum kepada pengurus-pengurus hospital dalam mentadbir organisasi hospital.
Kata Kunci: Kecerdasan emosi, pengurusan perubahan.
References
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Rahim, S. H., & Malik, M. I. (2010). Emotional intelligence & organizational performance:(A case study of banking sector in Pakistan). International Journal of Business and management, 5(10), 191-197.
Sekaran U. (2014). Research Methods for Business: A skill-building Approach. Singapore: John Willey & Sons.
Srivastava, S., Jain, A. K., & Sullivan, S. (2019). Employee silence and burnout in India: the mediating role of emotional intelligence. Personnel Review, 48(4), 1045-1060.
Vakola, M. (2013). Multilevel readiness to organizational change: A conceptual approach. Journal of change management, 13(1), 96-109.
Wang, L., Tao, H., Bowers, B. J., Brown, R., & Zhang, Y. (2018). When nurse emotional intelligence matters: How transformational leadership influences intent to stay. Journal of nursing management, 26(4), 358-365.
Wankhade, P. (2016). Staff perceptions and changing role of pre-hospital profession in the UK ambulance services: an exploratory study. International Journal of Emergency Services, 5(2), 126-144.
Yan, X., Yang, K., Su, J., Luo, Z., & Wen, Z. (2018). Mediating role of emotional intelligence on the associations between core self-evaluations and job satisfaction, work engagement as indices of work-related well-being. Current Psychology, 37 (3), 552-558.
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Armenakis, A. A., Bernerth, J. B., Pitts, J. P., & Walker, H. J. (2007). Organizational change recipients' beliefs scale: Development of an assessment instrument. The Journal of applied behavioral science, 43(4), 481-505.
Andrews, J., Cameron, H., & Harris, M. (2008). All change? Managers' experience of organizational change in theory and practice. Journal of Organizational Change Management, 21(3), 300-314.
Asiamah, N. (2017). The nexus between health workers’ emotional intelligence and job performance: Controlling for gender, education, tenure and in-service training. Journal of Global Responsibility, 8(1), 10-33.
Boadi, E. A., He, Z., Boadi, E. K., Antwi, S., & Say, J. (2020). Customer value co-creation and employee silence: Emotional intelligence as explanatory mechanism. International Journal of Hospitality Management, 91, 102646.
Bar-On, R. (2006). The Bar-On model of emotional - social intelligent”, Psicothema, 18 (1), 13-25.
Barreiro, C. A., & Treglown, L. (2020). What makes an engaged employee? A facet-level approach to trait emotional intelligence as a predictor of employee engagement. Personality and Individual Differences, 159, 109892.
Cohen, J., Cohen, P., West, S. G., & Aiken, L. S. (2013). Applied multiple regression/correlation analysis for the behavioral sciences. Routledge.
Chreim, S., Williams, B. B., & Coller, K. E. (2012). Radical change in healthcare organization: mapping transition between templates, enabling factors, and implementation processes. Journal of Health Organization and Management, 26(2), 215-236.
Creswell, J. W., & Clark, V. L. P. (2017). Designing and conducting mixed methods research. Sage publications.
Castillo, M. A., & Danvila Del Valle, I. (2017). Is emotional intelligence the panacea for a better job performance? A study on low-skilled back-office jobs. Employee Relations, 39(5), 683-698.
Cleary, M., Visentin, D., West, S., Lopez, V., & Kornhaber, R. (2018). Promoting emotional intelligence and resilience in undergraduate nursing students: An integrative review. Nurse education today, 68, 112-120.
Eldor, L., & Vigoda-Gadot, E. (2017). The nature of employee engagement: Rethinking the employee–organization relationship. The International Journal of Human Resource Management, 28(3), 526-552.
Nery, V. D. F., Franco, K. S., & Neiva, E. R. (2019). Attributes of the organizational change and its influence on attitudes toward organizational change and well-being at work: A longitudinal study. The Journal of Applied Behavioral Science, 55(4), 477-496.
Goleman, D. (1998). The emotional intelligence of leaders. Leader to leader, 1998(10), 20-26.
Goleman, D. (2011). Leadership: The power of emotional intelligence. More Than Sound LLC.
Hall, G. and George, A. (1999). The impact of principal change facilitator style on school and classroom culture, in Freiberg, H.J. (Ed.), School Climate: Measuring, Improving, and Sustaining Healthy Learning Environments, Falmer Press, Philadelphia, PA, pp. 171-191.
Jahanzeb, S., Fatima, T., Javed, B., & Giles, J. P. (2020). Can mindfulness overcome the effects of workplace ostracism on job performance? The Journal of Social Psychology, 160(5), 589-602.
Kotter, J. P., & Cohen, D. S. (2002). The heart of change Real life stories of how people change their organizations. Soundview executive book summaries, 24(11), 24-26.
Kho, J., Gillespie, N., & Martin-Khan, M. (2020). A systematic scoping review of change management practices used for telemedicine service implementations. BMC health services research, 20, 1-16.
MacDonald, I. (2013). Hospital medical errors now the third leading cause of death in the US Fierce Healthcare.
Manaf, N. H. A. & Siew Nooi, P. (2007). Patient satisfaction as an indicator of service quality in Malaysian public hospitals. Asian Journal on Quality, 8(3), 113-122.
Miao, C., Humphrey, R. H., & Qian, S. (2018). Emotional intelligence and authentic leadership: A meta-analysis. Leadership & Organization Development Journal, 39(5), 679-690.
Oreg, S., Vakola, M., & Armenakis, A. (2011). Change recipients’ reactions to organizational change: A 60-year review of quantitative studies. The Journal of applied behavioral science, 47(4), 461-524.
Olakitan, O. O. (2014). Emotional intelligence and perceived leadership behaviour effectiveness in organizations. International Journal of Humanities and Social Science, 4(2), 262-269.
Pradhan, S., & Jena, L. K. (2018). Emotional intelligence as a moderator in abusive supervision-intention to quit relationship among Indian healthcare professionals. Asia-Pacific Journal of Business Administration, 10(1), 35-49.
Prati, L. M., & Karriker, J. H. (2018). Acting and performing: Influences of manager emotional intelligence. Journal of Management Development, 37(1), 101-110.
Salovey, P., & Mayer, J. (1990). Emotional intelligence: Imagination, cognition and personality. Imagination, Cognition and Personality, 9(3), 1989-90.
Sambrook, S. (2009). Critical pedagogy in a health service management development programme: Can “critically thinking” managers change the NHS management culture? Journal of Health Organization and Management, 23(6), 656-671.
Rahim, S. H., & Malik, M. I. (2010). Emotional intelligence & organizational performance:(A case study of banking sector in Pakistan). International Journal of Business and management, 5(10), 191-197.
Sekaran U. (2014). Research Methods for Business: A skill-building Approach. Singapore: John Willey & Sons.
Srivastava, S., Jain, A. K., & Sullivan, S. (2019). Employee silence and burnout in India: the mediating role of emotional intelligence. Personnel Review, 48(4), 1045-1060.
Vakola, M. (2013). Multilevel readiness to organizational change: A conceptual approach. Journal of change management, 13(1), 96-109.
Wang, L., Tao, H., Bowers, B. J., Brown, R., & Zhang, Y. (2018). When nurse emotional intelligence matters: How transformational leadership influences intent to stay. Journal of nursing management, 26(4), 358-365.
Wankhade, P. (2016). Staff perceptions and changing role of pre-hospital profession in the UK ambulance services: an exploratory study. International Journal of Emergency Services, 5(2), 126-144.
Yan, X., Yang, K., Su, J., Luo, Z., & Wen, Z. (2018). Mediating role of emotional intelligence on the associations between core self-evaluations and job satisfaction, work engagement as indices of work-related well-being. Current Psychology, 37 (3), 552-558.
Zhu, Y., Liu, C., Guo, B., Zhao, L., & Lou, F. (2015). The impact of emotional intelligence on work engagement of registered nurses: The mediating role of organisational justice. Journal of clinical nursing, 24(15-16), 2115-2124.
Published
2024-03-31
How to Cite
DON, Rosseriyany; GHAZALI, Sabarani.
PENGARUH KECERDASAN EMOSI TERHADAP PENGURUSAN PERUBAHAN DALAM KALANGAN PENGURUS HOSPITAL KKM.
International Journal of Social Science Research, [S.l.], v. 6, n. 1, p. 9-25, mar. 2024.
ISSN 2710-6276.
Available at: <https://myjms.mohe.gov.my/index.php/ijssr/article/view/26569>. Date accessed: 23 mar. 2025.
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