The Impact of Quality Management Practices Towards Digital Transformation Readiness in the Food Industry
Abstract
This study investigates the influence of quality management practices (QMP) on digital transformation (DT) readiness within the food industry. A quantitative research approach was adopted, employing an online explanatory questionnaire distributed to 129 executives, senior managers, and quality managers in the food sector. Data analysis involved descriptive statistics, reliability analysis, multiple regression analysis, path analysis, and t-test analysis using SPSS and SmartPLS software. The findings reveal that most food companies implement QMP through certified programs like HACCP and ISO 9001. Current DT readiness in the industry is at an intermediate level (μ = 3.747), with larger companies demonstrating higher readiness (μ = 4.633). Importantly, a positive causal relationship exists between QMP and DT readiness (p < 0.01). While the study provides valuable insights, future research could explore the specific QMP elements most impactful on DT readiness within the food industry. Additionally, a broader geographical scope could enhance generalizability. The findings suggest that robust QMP fosters DT readiness in the food industry. This knowledge can guide companies in strengthening their quality management systems to facilitate successful digital transformation initiatives. This study contributes novel insights by exploring the link between QMP and DT readiness within the under-investigated context of the food industry. The results provide valuable guidance for food businesses aiming to leverage digital technologies while maintaining high-quality standards.
References
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Hong, J., Liao, Y., Zhang, Y., & Yu, Z. (2019). The effect of supply chain quality management practices and capabilities on operational and innovation performance: Evidence from Chinese manufacturers. International Journal of Production Economics, 212(April 2018), 227–235. https://doi.org/10.1016/j.ijpe.2019.01.036
Jagtap, S., Garcia-Garcia, G., & Rahimifard, S. (2021). Optimisation of the resource efficiency of food manufacturing via the Internet of Things. Computers in Industry, 127, 103397. https://doi.org/10.1016/j.compind.2021.103397
Kamble, S. S., Gunasekaran, A., Parekh, H., & Joshi, S. (2019). Modeling the internet of things adoption barriers in food retail supply chains. Journal of Retailing and Consumer Services, 48(December 2018), 154–168. https://doi.org/10.1016/j.jretconser. 2019.02.020
Kim-Soon, N., Mostafa, S. A., Nurunnabi, M., Chin, L. H., Kumar, N. M., Ali, R. R., & Subramaniam, U. (2020). Quality management practices of food manufacturers: A comparative study between small, medium and large companies in Malaysia. Sustainability (Switzerland), 12(18). https://doi.org/10.3390/su12187725
Kumar, A., & Kalse, A. (2021). Usage and adoption of artificial intelligence in SMEs. Materials Today: Proceedings. https://doi.org/10.1016/j.matpr.2021.01.595
Kuwornu, J. K., Khaipetch, J., Gunawan, E., Bannor, R. K., & Ho, T. D. (2023). The adoption of sustainable supply chain management practices on performance and quality assurance of food companies. Sustainable Futures, 5, 100103.
Ladewski, B. J., & Al-Bayati, A. J. (2019). Quality and safety management practices: The theory of quality management approach. Journal of Safety Research, 69, 193–200. https://doi.org/10.1016/j.jsr.2019.03.004
Limani, Y., Hajrizi, E., Stapleton, L., & Retkoceri, M. (2019). Digital transformation readiness in higher education institutions (hei):the case of kosovo. IFAC-PapersOnLine, 52(25), 52–57. https://doi.org/10.1016/j.ifacol.2019.12.445
Linderman, K., Schroeder, R. G., Zaheer, S., Liedtke, C., & Choo, A. S. (2004). Integrating quality management practices with knowledge creation processes. Journal of Operations Management, 22(6), 589–607. https://doi.org/10.1016/j.jom.2004.07.001
Lucato, W. C., Pacchini, A. P. T., Facchini, F., & Mummolo, G. (2019). Model to evaluate the Industry 4.0 readiness degree in Industrial Companies. IFAC-PapersOnLine, 52(13), 1808–1813. https://doi.org/10.1016/j.ifacol.2019.11.464
Manavalan, E., & Jayakrishna, K. (2019). A review of Internet of Things (IoT) embedded sustainable supply chain for industry 4.0 requirements. Computers and Industrial Engineering, 127(November 2018), 925–953. https://doi.org/10.1016/j.cie.2018. 11.030
Maskun, R., Musa, R., & Saidon, J. (2020). Are Malaysian organizations ready to be digitalize? Lesson learned on digital resources implementation. Malaysian Journal of Consumer and Family Economics, 24(S1), 89–103.
Paiva, C. L. (2013). Quality management: important aspects for the food industry. In I. Muzzalupo (Ed.), Food industry. Rijeka: InTech.
Pessl, E., Sorko, S. R., & Mayer, B. (2020). Roadmap industry 4.0 - Implementation guideline for enterprises. 26th International Association for Management of Technology Conference, IAMOT 2017, May 2020, 1728–1743. https://doi.org/10.11648/j.ijsts. 20170506.14
Prajogo, D. I., & McDermott, C. M. (2005). The relationship between total quality management practices and organizational culture. International Journal of Operations and Production Management, 25(11), 1101–1122. https://doi.org/10.1108/014435705 10626916
Rotolo, D., Hicks, D., & Martin, B. R. (2015). What is an emerging technology? Research Policy, 44(10), 1827–1843. https://doi.org/10.1016/j.respol.2015.06.006
Schumacher, A., Erol, S., and Shin, W. (2016). A maturity model for assessing Industry 4.0 readiness and maturity of manufacturing enterprises. Procedia CIRP, 52, 161-166.
Sciarelli, M., Gheith, M. H., & Tani, M. (2020). The relationship between soft and hard quality management practices, innovation and organizational performance in higher education. TQM Journal, 32(6), 1349–1372. https://doi.org/10.1108/TQM-01-2020-0014
Shafiq, M., Lasrado, F., Hafeez, K., 2019. The effect of TQM on organisational performance: empirical evidence from the textile sector of a developing country using SEM. Total Qual. Manag. Bus. Excel. 30 (1–2), 31–52.
Sodhi, H. (2020). When Industry 4.0 meets Lean Six Sigma: A review. Industrial Engineering Journal, 13(1), 0–12. https://doi.org/10.26488/iej.13.1.1214
Tortorella, G. L., Narayanamurthy, G., & Thurer, M. (2021). Identifying pathways to a high-performing lean automation implementation: An empirical study in the manufacturing industry. International Journal of Production Economics, 231(April 2020), 107918. https://doi.org/10.1016/j.ijpe.2020.107918
Uluskan, M., McCreery, J. K., & Rothenberg, L. (2018). Impact of quality management practices on change readiness due to new quality implementations. International Journal of Lean Six Sigma, 9(3), 351–373. https://doi.org/10.1108/IJLSS-05-2017-0049
Vial, G. (2019). Understanding digital transformation: A review and a research agenda. Journal of Strategic Information Systems, 28(2), 118–144. https://doi.org/10.1016/j.jsis.2019. 01.003
Xu, L.D., Xu, E.L., Li, L., 2018. Industry 4.0: state of the art and future trends. Int. J. Prod. Res. 56 (8), 2941–2962 (1-3).
Yusr, M.M., Mokhtar, S.S.M., Othman, A.R., Sulaiman, Y., 2017. Does interaction between TQM practices and knowledge management processes enhance the innovation performance? Int. J. Qual. Reliab. Manag.
Zeng, J., Zhang, W., Matsui, Y., & Zhao, X. (2017a). The impact of organizational context on hard and soft quality management and innovation performance. International Journal of Production Economics, 185(November 2016), 240–251. https://doi.org/10.1016/ j.ijpe.2016.12.031
Abdul Halim Lim, S., Antony, J., Garza-Reyes, J. A., & Arshed, N. (2015). Towards a conceptual roadmap for Statistical Process Control implementation in the food industry. Trends in Food Science and Technology, 44(1), 117–129. https://doi.org/10.1016/j.tifs.2015.03.002
Ahmad, H. M. A., Iteng, R., & Rahim, M. K. I. A. (2017). Impact of quality management practices on manufacturing performance. International Journal of Supply Chain Management, 6(3), 279–283.
Akanmu, M. D., Hassan, M. G., Mohamad, B., & Nordin, N. (2023). Sustainability through TQM practices in the food and beverages industry. International Journal of Quality & Reliability Management, 40(2), 335-364.
Al-Zogbi, L. M., Das, D., Rundle, P., & Pecht, M. (2019). Breaking the trust: How companies are failing their customers. IEEE Access, 7, 52522–52531. https://doi.org/10.1109/ACCESS.2019.2912334
Azim, M. T., Fan, L., Uddin, M. A., Abdul Kader Jilani, M. M., & Begum, S. (2019). Linking transformational leadership with employees’ engagement in the creative process. Management Research Review, 42(7), 837–858. https://doi.org/10.1108/MRR-08-2018-0286
Barros, S., Sampaio, P., & Saraiva, P. (2014). Quality Management Principles and Practices Impact on the Companies’. ICQ’14-Tokyo, Japan, 5(1), 1–12.
Burli, S., Bagodi, V., & Kotturshettar, B. (2012). TQM dimensions and their interrelationships in ISO certified engineering institutes of India. Benchmarking: An International Journal, Vol 19(2), 177-192.
Canbay, K., & Akman, G. (2023). Investigating changes of total quality management principles in the context of Industry 4.0: Viewpoint from an emerging economy. Technological Forecasting and Social Change, 189, 122358.
Chandrayan, B., Gupta, S., Kumar, R., Dangayach, G. S., & Jagtap, S. (2023). Modelling and analysis of key enablers of digital transformation in food SMEs using ISM and MICMAC approach. International Journal of Intelligent Enterprise, 10(4), 419-444.
De Carolis, A., Macchi, M., Negri, E., & Terzi, S. (2017). A maturity model for assessing the digital readiness of manufacturing companies. IFIP Advances in Information and Communication Technology, 513, 13–20. https://doi.org/10.1007/978-3-319-66923-6_2
Elg, M., Birch-Jensen, A., Gremyr, I., Martin, J., & Melin, U. (2020). Digitalisation and quality management: problems and prospects. Production Planning and Control, 0(0), 1–14. https://doi.org/10.1080/09537287.2020.1780509
Ganzarain, J., & Errasti, N. (2016). Three Stage Maturity Model in SME’s towards Industry 4.0. Journal of Industrial Engineering and Management, 9(5), 1119- 1128.
Ghobakhloo, M., & Iranmanesh, M. (2021). Digital transformation success under Industry 4.0: a strategic guideline for manufacturing SMEs. Journal of Manufacturing Technology Management, ahead-of-p(ahead-of-print). https://doi.org/10.1108/jmtm-11-2020-0455
Gunasekaran, A., Subramanian, N., & Ngai, W. T. E. (2019). Quality management in the 21st century enterprises: Research pathway towards Industry 4.0. International Journal of Production Economics, 207(September 2018), 125–129. https://doi.org/10.1016/j. ijpe.2018.09.005
Gupta, S., Leszkiewicz, A., Kumar, V., Bijmolt, T., & Potapov, D. (2020). Digital Analytics: Modeling for Insights and New Methods. Journal of Interactive Marketing, 51, 26–43. https://doi.org/10.1016/j.intmar.2020.04.003
Gürdür, D., El-khoury, J., & Törngren, M. (2019). Digitalizing Swedish industry: What is next?: Data analytics readiness assessment of Swedish industry, according to survey results. Computers in Industry, 105, 153–163. https://doi.org/10.1016/j.compind. 2018.12.011
Hair, J.F. Jr, Hult, G.T.M., Ringle, C.M. and Sarstedt, M. (2014), A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM), SAGE Publications, New York, NY.
Hassan, A. S., & Jaaron, A. A. M. (2021). Total quality management for enhancing organizational performance: The mediating role of green manufacturing practices. Journal of Cleaner Production, 308(January), 127366. https://doi.org/10.1016/ j.jclepro.2021.127366
Hobbs, J. E. (2021). Food supply chains during the COVID-19 pandemic: Challenges and policy responses. Agricultural Systems, 187, 102899.
Homann, F., Limbert, C., Matthews, S., Castaldi, D., & Sykes, P. (2021). Identifying management practices that drive production-line workers’ engagement through qualitative analysis. Journal of Safety Research, xxxx. https://doi.org/10.1016/j.jsr. 2021.02.006
Hong, J., Liao, Y., Zhang, Y., & Yu, Z. (2019). The effect of supply chain quality management practices and capabilities on operational and innovation performance: Evidence from Chinese manufacturers. International Journal of Production Economics, 212(April 2018), 227–235. https://doi.org/10.1016/j.ijpe.2019.01.036
Jagtap, S., Garcia-Garcia, G., & Rahimifard, S. (2021). Optimisation of the resource efficiency of food manufacturing via the Internet of Things. Computers in Industry, 127, 103397. https://doi.org/10.1016/j.compind.2021.103397
Kamble, S. S., Gunasekaran, A., Parekh, H., & Joshi, S. (2019). Modeling the internet of things adoption barriers in food retail supply chains. Journal of Retailing and Consumer Services, 48(December 2018), 154–168. https://doi.org/10.1016/j.jretconser. 2019.02.020
Kim-Soon, N., Mostafa, S. A., Nurunnabi, M., Chin, L. H., Kumar, N. M., Ali, R. R., & Subramaniam, U. (2020). Quality management practices of food manufacturers: A comparative study between small, medium and large companies in Malaysia. Sustainability (Switzerland), 12(18). https://doi.org/10.3390/su12187725
Kumar, A., & Kalse, A. (2021). Usage and adoption of artificial intelligence in SMEs. Materials Today: Proceedings. https://doi.org/10.1016/j.matpr.2021.01.595
Kuwornu, J. K., Khaipetch, J., Gunawan, E., Bannor, R. K., & Ho, T. D. (2023). The adoption of sustainable supply chain management practices on performance and quality assurance of food companies. Sustainable Futures, 5, 100103.
Ladewski, B. J., & Al-Bayati, A. J. (2019). Quality and safety management practices: The theory of quality management approach. Journal of Safety Research, 69, 193–200. https://doi.org/10.1016/j.jsr.2019.03.004
Limani, Y., Hajrizi, E., Stapleton, L., & Retkoceri, M. (2019). Digital transformation readiness in higher education institutions (hei):the case of kosovo. IFAC-PapersOnLine, 52(25), 52–57. https://doi.org/10.1016/j.ifacol.2019.12.445
Linderman, K., Schroeder, R. G., Zaheer, S., Liedtke, C., & Choo, A. S. (2004). Integrating quality management practices with knowledge creation processes. Journal of Operations Management, 22(6), 589–607. https://doi.org/10.1016/j.jom.2004.07.001
Lucato, W. C., Pacchini, A. P. T., Facchini, F., & Mummolo, G. (2019). Model to evaluate the Industry 4.0 readiness degree in Industrial Companies. IFAC-PapersOnLine, 52(13), 1808–1813. https://doi.org/10.1016/j.ifacol.2019.11.464
Manavalan, E., & Jayakrishna, K. (2019). A review of Internet of Things (IoT) embedded sustainable supply chain for industry 4.0 requirements. Computers and Industrial Engineering, 127(November 2018), 925–953. https://doi.org/10.1016/j.cie.2018. 11.030
Maskun, R., Musa, R., & Saidon, J. (2020). Are Malaysian organizations ready to be digitalize? Lesson learned on digital resources implementation. Malaysian Journal of Consumer and Family Economics, 24(S1), 89–103.
Paiva, C. L. (2013). Quality management: important aspects for the food industry. In I. Muzzalupo (Ed.), Food industry. Rijeka: InTech.
Pessl, E., Sorko, S. R., & Mayer, B. (2020). Roadmap industry 4.0 - Implementation guideline for enterprises. 26th International Association for Management of Technology Conference, IAMOT 2017, May 2020, 1728–1743. https://doi.org/10.11648/j.ijsts. 20170506.14
Prajogo, D. I., & McDermott, C. M. (2005). The relationship between total quality management practices and organizational culture. International Journal of Operations and Production Management, 25(11), 1101–1122. https://doi.org/10.1108/014435705 10626916
Rotolo, D., Hicks, D., & Martin, B. R. (2015). What is an emerging technology? Research Policy, 44(10), 1827–1843. https://doi.org/10.1016/j.respol.2015.06.006
Schumacher, A., Erol, S., and Shin, W. (2016). A maturity model for assessing Industry 4.0 readiness and maturity of manufacturing enterprises. Procedia CIRP, 52, 161-166.
Sciarelli, M., Gheith, M. H., & Tani, M. (2020). The relationship between soft and hard quality management practices, innovation and organizational performance in higher education. TQM Journal, 32(6), 1349–1372. https://doi.org/10.1108/TQM-01-2020-0014
Shafiq, M., Lasrado, F., Hafeez, K., 2019. The effect of TQM on organisational performance: empirical evidence from the textile sector of a developing country using SEM. Total Qual. Manag. Bus. Excel. 30 (1–2), 31–52.
Sodhi, H. (2020). When Industry 4.0 meets Lean Six Sigma: A review. Industrial Engineering Journal, 13(1), 0–12. https://doi.org/10.26488/iej.13.1.1214
Tortorella, G. L., Narayanamurthy, G., & Thurer, M. (2021). Identifying pathways to a high-performing lean automation implementation: An empirical study in the manufacturing industry. International Journal of Production Economics, 231(April 2020), 107918. https://doi.org/10.1016/j.ijpe.2020.107918
Uluskan, M., McCreery, J. K., & Rothenberg, L. (2018). Impact of quality management practices on change readiness due to new quality implementations. International Journal of Lean Six Sigma, 9(3), 351–373. https://doi.org/10.1108/IJLSS-05-2017-0049
Vial, G. (2019). Understanding digital transformation: A review and a research agenda. Journal of Strategic Information Systems, 28(2), 118–144. https://doi.org/10.1016/j.jsis.2019. 01.003
Xu, L.D., Xu, E.L., Li, L., 2018. Industry 4.0: state of the art and future trends. Int. J. Prod. Res. 56 (8), 2941–2962 (1-3).
Yusr, M.M., Mokhtar, S.S.M., Othman, A.R., Sulaiman, Y., 2017. Does interaction between TQM practices and knowledge management processes enhance the innovation performance? Int. J. Qual. Reliab. Manag.
Zeng, J., Zhang, W., Matsui, Y., & Zhao, X. (2017a). The impact of organizational context on hard and soft quality management and innovation performance. International Journal of Production Economics, 185(November 2016), 240–251. https://doi.org/10.1016/ j.ijpe.2016.12.031
Published
2024-12-01
How to Cite
S.A., Halim-Lim, et al.
The Impact of Quality Management Practices Towards Digital Transformation Readiness in the Food Industry.
International Journal of Business and Technology Management, [S.l.], v. 6, n. 4, p. 364-384, dec. 2024.
ISSN 2682-7646.
Available at: <https://myjms.mohe.gov.my/index.php/ijbtm/article/view/28491>. Date accessed: 24 jan. 2025.
Section
English Section
