The Effect of Technology Overload and Workload on Shared-Service Employee: A Conceptual Perspective
Abstract
This study conducts a literature review to identify the primary factors influencing employee well-being. These key factors are anticipated to have both direct and indirect effects on employee well-being. Additionally, the study identifies an intervening factor that connects the key factors and employee well-being. This study conducted a comprehensive literature review to establish the correlation between information communication and technology (ICT) demand, work detachment, and employee well-being using the Effort-Recovery (ER) model as the underlying theory. The study's findings suggest that ICT demand negatively impacts employees’ well-being. Being overloaded with technology, information, communication, and system features can negatively impact the well-being of shared-service employees. Additionally, higher workloads can also negatively affect employee well-being. The study predicts that higher levels of ICT demand may lead to lower levels of detachment from work, ultimately resulting in a decline in the well-being of shared-service employees. The recovery from work via detachment will be happened when employees distance themselves from work-related issues and thoughts during work and non-work hours which implies relieving from work-related tasks and promote well-being. This concept will provide senior management with insights into the importance of detaching from work during both work and non-work hours. Additionally, the framework could potentially serve as a foundation for additional empirical research in this area. This study highlights the significance of incorporating strategies for work detachment within workflow designs to mitigate the effects of ICT demand on employee well-being. With this, it may provide opportunities for employees to disconnect from work can enhance their well-being in the workplace.
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Published
2024-12-01
How to Cite
ASMARANI, Stefani Woro; LING TAN, Cheng.
The Effect of Technology Overload and Workload on Shared-Service Employee: A Conceptual Perspective.
International Journal of Business and Technology Management, [S.l.], v. 6, n. 4, p. 322-340, dec. 2024.
ISSN 2682-7646.
Available at: <https://myjms.mohe.gov.my/index.php/ijbtm/article/view/28488>. Date accessed: 24 jan. 2025.
Section
English Section
