Digital Transformation and Job Performance: Unveiling Its Impact on Office Workers
Abstract
Digital transformation is reshaping the business landscape by integrating advanced technologies into organizational processes, which significantly influences employee performance. This study explores the impact of digital transformation on office workers’ job performance, focusing on advanced technologies, automation, and employee competencies. Data were collected from 146 office workers using a structured survey to ensure a quantitative approach. The results indicate that digital transformation positively affects job performance, with office workers reporting increased efficiency, productivity, and satisfaction. Employee competencies in adapting to new technologies also played a key role in enhancing performance. Future research may delve deeper into specific technologies like artificial intelligence and examine their effects across various industries to gain broader insights.
References
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Bougie, R., & Sekaran, U. (2019). Research methods for business: A skill building approach. John Wiley & Sons.
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Cepeda-Carrión, G., Hair, J. F., Ringle, C. M., Roldán, J. L., & García-Fernández, J. (2022). Guest editorial: Sports management research using partial least squares structural equation modeling (PLS-SEM). International Journal of Sports Marketing and Sponsorship, 23(2), 229-240.
Chung, S., Lee, K. Y., & Kim, K. (2014). Job performance through mobile enterprise systems: The role of organizational agility, location independence, and task characteristics. Information & management, 51(6), 605-617.
Cira, D. J., & Benjamin, E. R. (1998). Competency-based pay: A concept in evolution. Compensation & Benefits Review, 30(5), 21-28.
Cohen, S. S. (Ed.). (2012). 2003. Walter de Gruyter.
Crawford, J., Butler-Henderson, K., Rudolph, J., Malkawi, B., Glowatz, M., Burton, R., ... & Lam, S. (2020). COVID-19: 20 countries' higher education intra-period digital pedagogy responses.
Creswell, J. W., & Poth, C. N. (2016). Qualitative inquiry and research design: Choosing among five approaches. Sage publications.
Curzi, M., Viola, G., Zuccari, C., Aldega, L., Billi, A., van der Lelij, R., ... & Vignaroli, G. (2024). Tectonic evolution of the Eastern Southern Alps (Italy): A reappraisal from new structural data and geochronological constraints. Tectonics, 43(3), e2023TC008013.
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Delima, V. J. (2016). Influence of employees’ functional competencies on employees’ job performance: a special reference to insurance companies in Batticaloa district. Journal for studies in Management and Planning, 2(6).
Demartini, M., Pinna, C., Tonelli, F., Terzi, S., Sansone, C., & Testa, C. (2018). Food industry digitalization: from challenges and trends to opportunities and solutions. IFAC-PapersOnLine, 51(11), 1371-1378.
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Duan, S., Wibowo, S., & Deng, H. (2020). An integrated framework for understanding digital work in organizations.
Faina, I., & Almeida, F. (2020). Key Competencies for Digital Transformation in Workplace. https://doi.org/10.1007/978-3-030-40390-4_14
Geddes, A., Hadj-Abdou, L., & Brumat, L. (2020). Migration and mobility in the European Union. Bloomsbury Publishing.
Hair, Joe F., Christian M. Ringle, and Marko Sarstedt. "PLS-SEM: Indeed a silver bullet." Journal of Marketing theory and Practice 19.2 (2011): 139-152.
Hess, T., Matt, C., Benlian, A., & Wiesböck, F. (2016). Options for formulating a digital transformation strategy. MIS Quarterly Executive, 15(2).
Houy, C., Hamberg, M., & Fettke, P. (2019). Robotic process automation in public administrations. In Digitalisierung von Staat und Verwaltung (pp. 62-74). Gesellschaft für Informatik eV.
Jasin, M., Anisah, H., Fatimah, C., Azra, F., Suzanawaty, L., & Junaedi, I. (2024). The role of digital literacy and knowledge management on process innovation in SMEs. International Journal of Data and Network Science, 8(1), 337-344.
Kaber, D. B., & Endsley, M. R. (2004). The effects of level of automation and adaptive automation on human performance, situation awareness and workload in a dynamic control task. Theoretical issues in ergonomics science, 5(2), 113-153.
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Kerlinger, P., & Lein, M. R. (1986). Differences in winter range among age-sex classes of Snowy Owls Nyctea scandiaca in North America. Ornis Scandinavica, 1-7.
Kutnjak, A., Pihiri, I., & Furjan, M. T. (2019, May). Digital transformation case studies across industries–literature review. In 2019 42nd International Convention on Information and Communication Technology, Electronics and Microelectronics (MIPRO) (pp. 1293-1298). IEEE.
Lam, C., & Law, R. (2019). Readiness of upscale and luxury-branded hotels for digital transformation. International Journal of Hospitality Management, 79, 60-69.
Lee, S. W., Lee, J., Moon, S. Y., Jin, H. Y., Yang, J. M., Ogino, S., ... & Yon, D. K. (2022). Physical activity and the risk of SARS-CoV-2 infection, severe COVID-19 illness and COVID-19 related mortality in South Korea: a nationwide cohort study. British journal of sports medicine, 56(16), 901-912.
Leopold, H., van Der Aa, H., & Reijers, H. A. (2018). Identifying candidate tasks for robotic process automation in textual process descriptions. In Enterprise, Business-Process and Information Systems Modeling: 19th International Conference, BPMDS 2018, 23rd International Conference, EMMSAD 2018, Held at CAiSE 2018, Tallinn, Estonia, June 11-12, 2018, Proceedings 19 (pp. 67-81). Springer International Publishing.
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Long, Q. X., Deng, H. J., Chen, J., Hu, J. L., Liu, B. Z., Liao, P., ... & Huang, A. L. (2020). Antibody responses to SARS-CoV-2 in COVID-19 patients: the perspective application of serological tests in clinical practice. MedRxiv, 2020-03.
Lucia, A. D. (1999). The art and science of competency models. Jessey-Bass/Pfeiffer.
Mancini, D., Lombardi, R., & Tavana, M. (2021). Four research pathways for understanding the role of smart technologies in accounting. Meditari Accountancy Research, 29(5), 1041-1062.
Mangkunegara, A. P., & Agustine, R. (2016). Effect of training, motivation and work environment on physicians’ performance. Academic Journal of Interdisciplinary Studies, 5(1), 173.
Masdar, S., Asmorowati, S., & Irianto, J. (2009). Manajemen sumber daya manusia berbasis kompetensi untuk pelayanan publik. Airlangga University Press.
Matt, C., Hess, T., & Benlian, A. (2015). Digital transformation strategies. Business & information systems engineering, 57, 339-343.
McLeod, J. (2019). An Introduction to Counselling and Psychotherapy: Theory, Research and Practice. McGraw-Hill Education (UK).
McClelland, D. C., & Boyatzis, R. E. (1982). Leadership motive pattern and long-term success in management. Journal of Applied psychology, 67(6), 737.
Munandar, D., Winantia, M. B., & Narimawati, U. (2024). Effect of Digital Optimization Strategy and Communication on Employee Performance. Integrated Journal of Business and Economics, 8(2).
Newman, S. A., & Gopalkrishnan, S. (2023). The prospect of digital human communication for organizational purposes. Frontiers in Communication, 8, 1200985.
Rahman, S., Wijayati, D. T., & Kistyanto, A. (2023). Does transformational leadership and flexible working arrangements affect journalist performance? The mediating role of job satisfaction. Journal of Business and Management Review, 4(7), 524-544.
Robbins, S. P., Judge, T. A., & Millett, B. (2015). OB: the essentials. Pearson Higher Education AU.
Rosa, H. (Ed.). (2010). High-speed society: Social acceleration, power, and modernity. Penn State Press.
Santoso, I. B., Triyunarti, W., Farhani, A., Azizah, F. N., & Suherman, A. M. (2024). Legal Regulations for Anticipating Artificial Intelligence-Based Workers through Institutional Transformation of Job Training and the Human Resources Revolution. Devotion: Journal of Research and Community Service, 5(6), 672-681.
Sedyastuti, K., Suwarni, E., Rahadi, D. R., & Handayani, M. A. (2021, April). Human resources competency at micro, small and medium enterprises in Palembang Songket industry. In 2nd Annual Conference on Social Science and Humanities (ANCOSH 2020) (pp. 248-251). Atlantis Press.
Sekaran, N. K., Choi, H., Hayward, R. A., & Langa, K. M. (2013). Fall‐associated difficulty with activities of daily living in functionally independent individuals aged 65 to 69 in the United States: A cohort study. Journal of the American Geriatrics Society, 61(1), 96-100.
Sibley, C. G., Greaves, L. M., Satherley, N., Wilson, M. S., Overall, N. C., Lee, C. H., ... & Barlow, F. K. (2020). Effects of the COVID-19 pandemic and nationwide lockdown on trust, attitudes toward government, and well-being. American psychologist, 75(5), 618.
Shahidi Hamedani, S., Aslam, S., Mundher Oraibi, B. A., Wah, Y. B., & Shahidi Hamedani, S. (2024). Transitioning towards Tomorrow’s Workforce: Education 5.0 in the Landscape of Society 5.0: A Systematic Literature Review. Education Sciences, 14(10), 1041.
Siderska, J. (2020). Robotic Process Automation—a driver of digital transformation?. Engineering Management in Production and Services, 12(2), 21-31.
Spencer, S. S., & Spencer, D. D. (1994). Entorhinal‐hippocampal interactions in medial temporal lobe epilepsy. Epilepsia, 35(4), 721-727.
Stefaniak, F., & Bujnicki, J. M. (2021). AnnapuRNA: A scoring function for predicting RNA-small molecule binding poses. PLoS computational biology, 17(2), e1008309.
Sujana, J. G. (2012). Multiply effects of teaching in library Master program for library practitioners: a personal experience. In National Heritage: Preservation and Dissemination, Proceedings of the 15th CONSAL Meeting and General Conference (pp. 231-236).
Susilawati, S., Doyan, A., Abi Purwoko, A., Ibrahim, I., Ahzan, S., Gummah, S., ... & Munandar, H. (2024). A Systematic Review of the Trends Thin Film Characteristics Research as Electronic Device (2015-2024). Jurnal Penelitian Pendidikan IPA, 10(6), 313-322.
Stark, J. (2020). Digital transformation of industry. Geneva: Springer International Publishing.
Trevena, L. J., Zikmund-Fisher, B. J., Edwards, A., Gaissmaier, W., Galesic, M., Han, P. K., ... & Woloshin, S. (2013). Presenting quantitative information about decision outcomes: a risk communication primer for patient decision aid developers. BMC medical informatics and decision making, 13, 1-15.
Urbach, N., & Ahlemann, F. (2010). Structural equation modeling in information systems research using partial least squares. Journal of Information Technology Theory and Application (JITTA), 11(2), 2.
Vardarlier, P., & Ozsahin, M. (2021). Digital transformation of human resource management: Social media’s performance effect. International Journal of Innovation and Technology Management, 18(03), 2150005.
Van Laar, E., Van Deursen, A. J., Van Dijk, J. A., & De Haan, J. (2020). Determinants of 21st-century skills and 21st-century digital skills for workers: A systematic literature review. Sage Open, 10(1), 2158244019900176.
Verina, N., & Titko, J. (2019, May). Digital transformation: conceptual framework. In Proc. of the Int. Scientific Conference “Contemporary Issues in Business, Management and Economics Engineering (pp. 9-10).
Vuchkovski, Davor, et al. "A look at the future of work: The digital transformation of teams from conventional to virtual." Journal of Business Research 163 (2023): 113912.
Vu, K. M. (2019). The internet-growth link: An examination of studies with conflicting results and new evidence on the network effect. Telecommunications Policy, 43(5), 474-483.
Wang, B., Liu, Y., Qian, J., & Parker, S. K. (2021). Achieving effective remote working during the COVID‐19 pandemic: A work design perspective. Applied psychology, 70(1), 16-59.
Widhiyoga, G., & Wijayati, H. (2022). The Challenges Faced by Cocoa-based Industries from Indonesia in Global Value Chains. Husnayain Business Review, 2(2), 1-10.
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Published
2024-12-01
How to Cite
SHAHIDI HAMEDANI, Sharareh et al.
Digital Transformation and Job Performance: Unveiling Its Impact on Office Workers.
International Journal of Business and Technology Management, [S.l.], v. 6, n. 4, p. 98-112, dec. 2024.
ISSN 2682-7646.
Available at: <https://myjms.mohe.gov.my/index.php/ijbtm/article/view/28469>. Date accessed: 24 jan. 2025.
Section
English Section
