Measurement Scale Reliability for a Rehabilitation Service Excellence Culture
Abstract
The purpose of this empirical service research is to analyse the reliability of the dimensions and items of a new measurement scale for community-based rehabilitation service excellence culture. This survey research employed the quantitative approach with structured questionnaire survey and a total of 1029 questionnaires were collected for analysis. The empirical research discovered six dimensions (thirty-eight items) for the rehabilitation service excellence culture, namely: Trainee, Competitor, Inter-functional Coordination, Excellence-driven, Long-term, and Employee orientations. The multi-sample reliability analysis was done and the scale reliability was found to be consistent. This reliable multi-item scale is potential for effective and meaningful service excellence culture management to care for people with special needs.
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Beck, E.J., Mandalia, S., Yfantopolos, P., Jones, C.I., Bremner, S.A., Whetham, J., Etcheverrry, F., Moreno, L., Gonzalez, E., Meri no, M.J., Leon, A., & Garcia, F. (2021). Efficacy of the EmERGE pathway to provide continuity of care for Spanish people living with medically stable HIV. Enfermed ades Infecciosas Micro biologia Clinica. DOI: 10.1016/j.eimc.2020.11.018
Catchpole, K., Bowie, P., Fouquet, S., Rivera, J., & Hignett, S. (2021). Frontiers in human factors: embedding specialists in multi-disciplinary efforts to improve healthcare. International Journal for Quality in Health Care, 33, Issue Supplement_1, January 2021, 13–18.
Clarke, D., Gombert-Waldron, K., Honey, S., Cloud, G. C., Harris, R., Macdonald, A., McKevitt, C., Robert, G. & Jones, F. (2021). Co-designing organisational improvements and interventions to increase inpatient activity in four stroke units in England; a mixed-methods process evaluation using Normalisation Process Theory. BMJ Open, 26-1-2021.
Cohen, J. (1988). Statistical power analysis for the behavioural sciences. Hillside. In NJ: Lawrence Earlbaum Associates.
Fornell, C., & Larcker, D. F. (1981). Evaluating Structural Equation Models with Unobservable Variables and Measurement Error. Journal of Marketing Research, 18(1). https://doi.org/10.1177/002224378101800104
Fusco, F., Marsilio, M., & Guglielmetti, C. (2023). Co-creation in healthcare: framing the outcomes and their determinants. Journal of Service Management, 34(6), 1-26. DOI 10.1108/JOSM-06-2021-0212
Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. In European Business Review (Vol. 31, Issue 1). https://doi.org/10.1108/EBR-11-2018-0203
Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1). https://doi.org/10.1007/s11747-014-0403-8
Jones, F., Gombert-Waldron, K., Honey, S., Cloud, G. C., Harris, R., Macdonald, A., McKevitt, C., Robert, G. & Clarke, D. (2021). Addressing inactivity after stroke: The Collaborative Rehabilitation in Acute Stroke (CREATE) study. 3 Nov 2020, In: International Journal of Stroke.
Krug, E., & Cleza, A. (2019). Strengthening health systems to provide rehabilitation services. Neuropsychological Rehabilitation, 29(5), 672-674.
Malinowska-Lipien, I., Brzyski, P., Gabrys, T., Gniadek, A., Kozka, M., Kawalec, P., Brzostek, T. & Squires, A. (2021). Cultural adaptation of the Safety Attitudes Questionnaire - Short Form (SAQ-SF) in Poland. PloS ONE 16
Seymour, N., Geiger, M., & Scheffler, E. (2019). Community-based rehabilitation workers' perspectives of wheelchair provision in Uganda: A qualitative study. African Journal of Disability (online), 8. http://dx.doi.org/10.4102/ajod.v8i0.432
Shmueli, G., & Koppius, O. R. (2011). Predictive analytics in information systems research. In MIS Quarterly: Management Information Systems (Vol. 35, Issue 3). https://doi.org/10.2307/23042796
Verheijen-Tiemstra, R., Ros, A., Vermeulen, M., & Poell, R.F. (2024). Barriers to collaboration between school teachers and child care workers: implications for HRM and school leadership. International Journal of Educational Management, 38(1), 96-114. DOI 10.1108/IJEM-04-2023-0169
Voon, B.H. (2006). Linking a Service-Driven Market Orientation to Service Quality. Managing Service Quality, 16 (6), 595-619.
Voon, B.H.,Firdaus, A., Lee, N & Kueh, K. (2014). Developing a HospiSE scale for hospital service excellence. International Journal of Quality & Reliability, 33(3), 280-296.
Voon, B.H., Jee, T.W. Suffian, N.B., & Teo, A.K. (2023). Community-based Rehabilitation Service Excellence for Sustainability. KICSS2023, 2nd International Conference on Business, Finance, Management and Economics (BIZFAME), UiTM, Kedah, Malaysia, 21-22 June 2023, E-BPJ 8(SI15), Sep 2023 (pp. 191-196). DOI: https://doi.org/10.21834/e-bpj.v8iSI15.5078
Zaccagnini, M. & Pechacek, J.M. (2019). The doctor of nursing practice essentials: new model for advanced practice nursing. 4t Edition, Burlington: Jones & Bartlett Learning, Burlington, USA.
Published
2024-06-01
How to Cite
HO VOON, Boo et al.
Measurement Scale Reliability for a Rehabilitation Service Excellence Culture.
International Journal of Business and Technology Management, [S.l.], v. 6, n. 2, p. 163-171, june 2024.
ISSN 2682-7646.
Available at: <https://myjms.mohe.gov.my/index.php/ijbtm/article/view/26893>. Date accessed: 14 dec. 2024.
Section
English Section
