The Effectiveness of The Case Manager in Managing Inhaled Patients in Single Schools, Using Indicators from The Network of Patient Service Management

  • Sri Mulyaningsih UNIVERSITAS MUHAMMADIYAH SURAKARTA
  • Iwan Setiawan Adji
  • Muzakar Isa

Abstract

The aim of this research is to find out the effectiveness of case managers in managing patient nursing in JIH Solo Hospital with quality indicators of patient service management. The study employs a variety of data collection techniques, including in-depth interviews, documents, and observations. Through a qualitative descriptive approach, which is research based on post-positivism that studies the state of things and nature, data validation is a very important technique used to determine the validity and reliability of the data obtained in this study. The findings of the study indicate that the role of the case manager in the JIH Solo Hospital's nursing room is adequate in terms of quality control of health services and cost management. The role of the case manager at JIH Solo Hospital is to coordinate, facilitate, and advocate with the PPA and other related management units in carrying out patient care evaluation, planning, management, monitoring, and evaluation to develop the effectiveness, cost efficiency, and quality of hospital services. However, due to some impediments, the case manager at JIH Solo Hospital has not been able to meet all the indicators in the quality management of patient service where in this study found on the structural indicators there are still shortcomings where the Case Manager who should not be PPA is active and serves only in the morning shift, but the facts in the field show 2 of the 3 case managers appointed are active PPA and assigned in 3 shifts, and on the process indicator in the case of screening that should be carried out directly by case manager, but is still implemented by the head of unit and team under the supervision of the nursing care supervisor to then be to Case Manager for follow-up

References

Aini Et Al, 2021. (n.d.).
Auladi, S. (2022). Efektivitas Case Manager dalam Upaya Kendali Mutu dan Kendali Biaya Pelayanan Kesehatan Di RSUP Dr. Hasan Sadikin. Jurnal Jaminan Kesehatan Nasional, 2(1), 17–38. https://doi.org/10.53756/jjkn.v2i1.49
Cumhur, Y. E., Esra, Z. E. N., Doktora, K., Ve, U. M., Hastaliklari, K., Dani, D., Do, M. A. N., 강용묵, Arumaningrum, diah gayatri, Lionetto, F., Pappadà, S., Buccoliero, G., Maffezzoli, A., Marszałek, Z., Sroka, R., Stencel, M., Buser, Y. M., Grouve, W. J. B., Vruggink, E., … 知野, 哲郎 杉野誠. (2019). No 主観的健康感を中心とした在宅高齢者における 健康関連指標に関する共分散構造分析Title. Journal of Wind Engineering and Industrial Aerodynamics, 26(1), 1–4. https://doi.org/10.1007/s11273-020-09706-3%0Ahttp://dx.doi.org/10.1016/j.jweia.2017.09.008%0Ahttps://doi.org/10.1016/j.energy.2020.117919%0Ahttps://doi.org/10.1016/j.coldregions.2020.103116%0Ahttp://dx.doi.org/10.1016/j.jweia.2010.12.004%0Ahttp://dx.doi.o
Lumenta, N., & Djasri, H. (2021). Revitalisasi Manajer Pelayanan Pasien. The Journal of Hospital Accreditation, 3(2), 63–64. https://doi.org/10.35727/jha.v3i2.114
Mukaromah, A. L., Kusuma, I. G. N. A. E. T., & Anggraini, N. P. N. (2019). The Effect of Green Marketing, Brand Awareness and Price Perception on Purchase Decision. International Journal of Applied Business and International Management, 4(3), 75–83. https://doi.org/10.32535/ijabim.v4i3.685
Muliarini, P., Saputra, Y., & Sumarsono, E. (2021). Case Management Untuk Pelayanan Rumah Sakit Yang Adil Dan Bermutu. The Journal of Hospital Accreditation, 3(2), 101–107. https://doi.org/10.35727/jha.v0ixx.84
Noviani, R. W. H., Hadi, M., Haryanto, R., & ... (2021). Efektifitas Peran Dan Fungsi Case Manager Dalam Meningkatkan Mutu Asuhan Keperawatan Di Ruang Rawat Inap Rsu Mk Dan …. Humantech: Jurnal …, 01(01), 81–88. https://journal.ikopin.ac.id/index.php/humantech/article/download/781/467
Rosa, E. M. (2018). Patient Centered Care Di Rumah Sakit Konsep Dan Implementasi. In Yogyakarta: LP3M Universitas Muhammadiyah Yogyakarta. http://repository.umy.ac.id/bitstream/handle/123456789/24189/Buku PATIENT CC (1).pdf?sequence=1
Thomas, P. L. (2008). Case Manager Role Definitions. 13(2), 61–71.
Published
2024-06-01
How to Cite
MULYANINGSIH, Sri; ADJI, Iwan Setiawan; ISA, Muzakar. The Effectiveness of The Case Manager in Managing Inhaled Patients in Single Schools, Using Indicators from The Network of Patient Service Management. International Journal of Business and Technology Management, [S.l.], v. 6, n. 2, p. 230-241, june 2024. ISSN 2682-7646. Available at: <https://myjms.mohe.gov.my/index.php/ijbtm/article/view/26629>. Date accessed: 22 july 2024.
Section
English Section