Local Government on the Move: A Quantitative Report on how Career Development Can Improve Employee Performance

  • Nor Farhana Izzati Mohd Nor Silmi
  • Aida Abdullah


The city council is entrusted with upholding and protecting social sustainability, which encompasses issues related to health and safety, raising standards of living, providing equity and inclusivity, and acting with resilience in response to community needs. The efficacy of the city council is heavily reliant on the performance of civil servants in order to accomplish the stated objectives. Customers' dissatisfaction with the city council's performance is an indication that employees are not working up to par. Prior research has shown that an organization needs to be willing to invest in human resources initiatives in order to address performance issues. Career development should therefore be given top priority since it will shape a desirable attitude and result in high-quality work. Career development activities include training and development, career opportunities, and performance management. In this study, research participants consist of all categories of employees in local government. The results demonstrate a significant correlation between career development and performance, with training being the primary factor influencing performance. Thus, in order to maximize individual performance, career development initiatives that support staff members' physical and mental well-being and embody city councils' internal social responsibility roles must be consistently implemented.


Arinanye, R. T. (2015). Organizational Factors Affecting Employee Performance at The College of Computing and Information Sciences (Cocis), Makerere University, Kampala-Uganda. Unpublished master dissertation. Uganda Technology and Management University.
Ascher, J. (2013). Training transfer: A suggested course of action for local authorities to leverage performance. Performance Improvement, 52(5), 36–43. https://doi.org/10.1002/pfi.21348
Aslam, A. Z., & Ratnayake, G. S. (2021). Impact of Training and Development on Employee Performance on the Hotel Industry in Sri Lanka. In Proceedings of the International Conference on Industrial Engineering and Operations Management (Vol. 11, No. 2, pp. 144-159).
Bose, I., & Emirates, U. A. (2018). Employee empowerment and employee performance: An empirical study on selected banks in UAE. Journal of Applied Management and Investments, 7(2), 71-82.
Carter, M. E. (2017). Seniority and Transparency in the Perceived Fairness of Seniority-Based Police Promotion (Doctoral dissertation, Walden University).
Cregård, A., & Corin, L. (2019). Public sector managers: The decision to leave or remain in a
job. Human Resource Development International, 22(2), 158-176.
Dialoke, I., & Nkechi, P. A. J. (2017). Effects of career growth on employees performance: A study of non-academic staff of Michael Okpara University of Agriculture Umudike Abia State, Nigeria. Singaporean Journal of Business Economics, and Management Studies (SJBEM), 5(7), 8-18.
Diamantidis, A. D., & Chatzoglou, P. (2018). Factors affecting employee performance: an empirical approach. International Journal of Productivity and Performance Management, 68(1), 171-193.
Dorsey, D., & Mueller-Hanson, R. (2017). Performance management that makes a difference: An evidence-based approach. SHRM science to practice series. Available online: https://www. shrm. org/hr-today/trends-and-forecasting/special-reports-and-expert-views/documents/performance% 20management. pdf (accessed on February 2022).
Ferreira, A. P. V. G. (2016). Training and development in organizations: Start at the Beginning. MBA: Theory and Application of Business and Management Principles, 105-121.
George, D., & Mallery, P. (2019). IBM SPSS statistics 26 step by step: A simple guide and reference. Routledge.
Gyansah, S. T., & Guantai, H. K. (2018). Career Development in Organizations: Placing the Organization and Employee on the same pedestal to enhance maximum productivity. European Journal of Business and Management, 10(14), 40-45.
Hedge, J. W., & Rineer, J. R. (2017). Improving career development opportunities through rigorous career pathways research. RTI Press.
Ibrahim, R., Boerhannoeddin, A., & Bakare, K. K. (2017). The effect of soft skills and training methodology on employee performance. European Journal of Training and Development, 41(4), 388-406.
Iqbal, N., Anwar, S., & Haider, N. (2015). Effect of leadership style on employee performance. Arabian journal of business and management review, 5(5), 1-6.
John, S., & Michelle, B. (2015). Managing Employee Performance and Reward: Concepts, Practices. Strategies.
Kraimer, M. L., Seibert, S. E., Wayne, S. J., Liden, R. C., & Bravo, J. (2011). Antecedents and Outcomes of Organizational Support for Development: The Critical Role of Career Opportunities Maria. Journal of Applied Psychology, 96(3), 485-500. doi:10.1037/a0021452
Mishra, B., & Sachan, V. (2012). Career management: A key driver of performance and productivity. International Journal of Management Research and Reviews, 2(8), 1334.
Nassazi, A. (2013). Effects of training on Employee performance. Evidence from Uganda (Doctoral dissertation, University of Applied Sciences, 2013) (pp. 1-59). Uganda: Vaasan Ammattikorkeakoulu
Noor, N. R. A. M., Ramayah, T., Khadzil, S. A. A. S., Noor, N. H. H. M., & Yusof, W. Y. R. B. (2023). Scope of audit and effectiveness of public sector audit in Malaysia. International Journal of Business and Society.
Oduma, C., & Were, S. (2014). Influence of career development on employee performance in the public university: A case of Kenyatta University. International Journal of Social Sciences Management and Entrepreneurship, 1(2), 1-16.
Pillay, N. A. V. E. R. N., Dawood, Q., & Karodia, A. M. (2015). The relationship between career development and staff motivation in the South African petroleum sector: A case study of a Durban refinery. Arabian Journal of Business and Management Review, 3(2), 1-51.
Pradhan, R. K., & Jena, L. K. (2017). Employee performance at workplace: Conceptual model and empirical validation. Business Perspectives and Research, 5(1), 69-85.
Rahman, A. A. A., & Musa, F. (2020). Faktor-faktor tekanan kerja dalam kalangan pekerja di Jabatan Kastam Diraja Malaysia, Johor. Jurnal Kemanusiaan.
Rahmat, R. A. B., & AK, U. M. Y. S. W. (2011). The impact of organizational support for career development on career satisfaction (Doctoral dissertation, Universiti Malaysia Sarawak).
Ramani, V. (2018). Impact of Performance Evaluation, Compensation and Promotional Practices on Employee Performance Study in Banking Sector in Nuwara-Eliya District. Midlary International Research Online Journal (MIROJ), 1-9. doi:10.13140/RG.2.2.18921.31849
Reardon, R. C., Lenz, J. G., Sampson, J. P., & Peterson, G. W. (2000). Career development and planning: A comprehensive approach. Thomson Brooks/Cole Publishing Co.
Robbins, S. P., & Judge, T. A. (2010). Essentials of Organizational Behavior 10th Ed. Pearson Education.
Selvanathan, M., Selladurai, S., Gill, S. S., Kunasekaran, P., & Tan, P. J. (2016). The customer satisfaction status towards core governmental services in Malaysia. International Journal of Business and Management, 11(5), 211.
Shaito, F. (2019). Career development: An overview. Research Gate. See discussions, stats, and author profiles for this publication at: https://www. researchgate. net/publication/336812981. Research· October.
Smit, P. J., Cronje, G. D., Brevis, T., & Vrba, M. J. (Eds.). (2011). Management principles: A contemporary edition for Africa. Juta and Company Ltd.
Van de Walle, S. (2018). Explaining citizen satisfaction and dissatisfaction with public services. The Palgrave handbook of public administration and management in Europe, 227-241.
Walker, R. M., & Andrews, R. (2015). Local government management and performance: A review of evidence. Journal of public administration research and theory, 25(1), 101-133.
Weng, Q., & McElroy, J. C. (2012). Organizational career growth, affective occupational commitment and turnover intentions. Journal of Vocational Behavior, 80(2), 256-265.
Yusof, W. M. R. (2021). Complaint Management in the Public Sector Organisation in Malaysia. In Proceeding of the 8th International Conference on Management and Muamalah 2021 (Vol. 1, pp. 613-623).
Zareen, M., Razzaq, K., & Mujtaba, B. G. (2013). Job design and employee performance: The moderating role of employee psychological perception. European Journal of Business and management, 5(5), 46-55.
How to Cite
MOHD NOR SILMI, Nor Farhana Izzati; ABDULLAH, Aida. Local Government on the Move: A Quantitative Report on how Career Development Can Improve Employee Performance. International Journal of Business and Technology Management, [S.l.], v. 6, n. 1, p. 137-145, mar. 2024. ISSN 2682-7646. Available at: <https://myjms.mohe.gov.my/index.php/ijbtm/article/view/25876>. Date accessed: 17 apr. 2024.
English Section