Factors Affecting Generation Z's E-Wallet Use and Behavioral Intentions in Shah Alam, Selangor
Abstract
E-wallets are becoming increasingly popular for paying for goods and services. They offer a range of benefits for users, such as convenience, security, and the ability to track spending. This study was conducted to examine the factors influencing the use of e-wallets as a payment method among Generation Z in Shah Alam, Selangor, by applying the extended technology acceptance model (TAM). 279 samples from Generation Z who lived in Shah Alam, Selangor, were obtained through an online survey. The results showed that there is a positive relationship between perceived usefulness, perceived ease of use, perceived security and privacy, and behavioral intention. This study is expected to encourage consumers to adopt e-wallets in their daily lives. E-wallets have improved our purchasing experience by providing another convenient method of money transfer. The e-payment system offers them helpful information to help them have a better understanding of e-wallet apps. As e-wallets become more widely used, they are likely to become the preferred way to pay for goods and services. Finally, this research intends to show that perceived usefulness, perceived ease of use, and perceived privacy and security might all be factors influencing e-wallet adoption.
References
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Barrett-Maitland, N., Barclay, C., & Osei-Bryson, K. M. (2016). Security in Social Networking Services: A Value-Focused Thinking Exploration in Understanding Users’ Privacy and Security Concerns. Information Technology for Development, 22(3), 464–486. https://doi.org/10.1080/02681102.2016.1173002
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Jun, M., & Cai, S. (2001). The key determinants of Internet banking service quality: a content analysis. International Journal of Bank Marketing, 19(7), 276–291. https://doi.org/10.1108/02652320110409825.
Karim, M. W., Haque, A., Ulfy, M. A., Hossain, M. A., & Anis, M. Z. (2020). Factors Influencing the Use of E-wallet as a Payment Method among Malaysian Young Adults. Journal of International Business and Management. https://doi.org/10.37227/jibm-2020-2-21/
Krejcie, R. V., & Morgan, D. W. (1970). Determining Sample Size for Research Activities. Educational and Psychological Measurement.
Lu, L. (2018). Decoding Alipay: Mobile Payments, a Cashless Society and Regulatory Challenges. Butterworths Journal of International Banking and Financial Law, 33(1), 40–43.
Lubua, E. W., Semlambo, A., & Pretorius, P. D. (2017). Factors affecting the use of social media in the learning process. SA Journal of Information Management, 19(1). https://doi.org/10.4102/sajim.v19i1.764
Mathwick, C., Malhotra, N. K., & Rigdon, E. (2001). The effect of dynamic retail experiences on experiential perceptions of value: An Internet and catalog comparison. Journal of Retailing, 78(1), 51-60.
Mohd Razif, N. N., Misiran, M., Sapiri, H., & Md Yusof, Z. (2020). Perceived risk for acceptance of E-wallet platform in Malaysia among youth: Sem approach. Management Research Journal, 9, 1- 24. https://doi.org/10.37134/mrj.vol9.sp.1.2020
Nandhini, M., & Girija, K. (2019). Customer Perception Regards E-Wallets. International Journal of Recent Technology and Engineering, 8(4), 4061–4067. https://doi.org/10.35940/ijrte. d8528.118419
Pai H., Akhila. (2018). Study on Consumer Perception Towards Digital Wallets. International Journal of Research and Analytical Reviews, 5(3), 385a-391a.
Punwatkar, S., & Verghese, M. (2018). Adaptation of e-Wallet Payment: An Empirical Study on Consumers’ Adoption Behavior in Central India. International Journal of Advanced in Management, Technology and Engineering Sciences, 1147–1156.
Turner, A. (2015). Generation Z: Technology and Social Interest. The Journal of Individual Psychology, 71(2), 103–113. https://doi.org/10.1353/jip.2015.0021
Uddin, M. S., & Akhi , A. Y. (2014). E-Wallet System for Bangladesh an Electronic Payment System. International Journal of Modeling and Optimization, 4(3), 216–219. https://doi.org/10.7763/ijmo.2014.v4.376
Venkatesh, V., & Davis, F. D. (2000). A theoretical extension of the technology acceptance model: Four longitudinal field studies. Management science, 46(2), 186-204.
Wong, C. Y., & Mohamed Ismail, K. P. P. M. (2020). Understanding the Factors Influences Users Continuous Intention Towards E-Wallet in Malaysia: Identifying the Gap. Research in Management of Technology and Business, 1(1), 312–325. Retrieved from https://publisher.uthm.edu.my/periodicals/index.php/rmtb/article/view/528
Wood, S. (2013). Generation Z as consumers: trends and innovation. Institute for Emerging Issues: NC State University, 1-3.
Yang, M., Mamun, A. A., Mohiuddin, M., Nawi, N. C., & Zainol, N. R. (2021). Cashless Transactions: A Study on Intention and Adoption of e-Wallets. Sustainability, 13(2), 831. https://doi.org/10.3390/su13020831
Andrew, J. V., Ambad, N. A., & Tan, K. E. (2019). A Model of Factors Influencing Consumers’ Intention to Use e-Wallet System in Malaysia: A Systematic Review. Malaysian Journal of Business and Economics, 6(2).
Baker-Eveleth, L., & Stone , R. W. (2015). Usability, expectation, confirmation, and continuance intentions to use electronic textbooks. Behaviour & Information Technology, 34(10), 992- 1004.
Barrett-Maitland, N., Barclay, C., & Osei-Bryson, K. M. (2016). Security in Social Networking Services: A Value-Focused Thinking Exploration in Understanding Users’ Privacy and Security Concerns. Information Technology for Development, 22(3), 464–486. https://doi.org/10.1080/02681102.2016.1173002
Blockchains. (2018). Growing use of digital wallets [Summary of studies by country].
Buabeng-Andoh, C. (2012). Factors Influencing Teachers’ Adoption and Integration of Information and Communication Technology Into Teaching: A review of the literature. International Journal of Education and Development using ICT, 8(1), 136-155.
Choi, Y., & Sun, L. (2016). Reuse Intention of Third-Party Online Payments: A Focus on the Sustainable Factors of Alipay. Sustainability, 8, 147. https://doi.org/10.3390/su8020 147
Daragmeh, A., Sági, J., & Zéman, Z. (2021). Continuous Intention to Use E-Wallet in the Context of the COVID-19 Pandemic: Integrating the Health Belief Model (HBM) and Technology Continuous Theory (TCT). Journal of Open Innovation: Technology, Market, and Complexity, 7(2), 132. https://doi.org/10.3390/joitmc7020132
Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1989). User Acceptance of Computer Technology: A Comparison of Two Theoretical Models. Management Science, 35(8), 982–1003. https://doi.org/10.1287/mnsc.35.8.982
Digital Wallet. (2019). Retrieved from Wikipedia: https://en.wikipedia.org/wiki/Digital_wallet
Felix, & Wella. (2019). Does Generation X Intend to Use E-Wallet in Daily Transactions? 2019 4th Technology Innovation Management and Engineering Science International Conference (TIMES-ICON). https://doi.org/10.1109/times-icon47539.2019.9024379
Intarot, P., & Beokhaimook, C. (2018). Influencing Factor in E-Wallet Acceptant and Use. International Journal of Business and Administrative Studies, 4(4). https://doi.org/10.20469/ijbas.4.10004-4
Jun, M., & Cai, S. (2001). The key determinants of Internet banking service quality: a content analysis. International Journal of Bank Marketing, 19(7), 276–291. https://doi.org/10.1108/02652320110409825.
Karim, M. W., Haque, A., Ulfy, M. A., Hossain, M. A., & Anis, M. Z. (2020). Factors Influencing the Use of E-wallet as a Payment Method among Malaysian Young Adults. Journal of International Business and Management. https://doi.org/10.37227/jibm-2020-2-21/
Krejcie, R. V., & Morgan, D. W. (1970). Determining Sample Size for Research Activities. Educational and Psychological Measurement.
Lu, L. (2018). Decoding Alipay: Mobile Payments, a Cashless Society and Regulatory Challenges. Butterworths Journal of International Banking and Financial Law, 33(1), 40–43.
Lubua, E. W., Semlambo, A., & Pretorius, P. D. (2017). Factors affecting the use of social media in the learning process. SA Journal of Information Management, 19(1). https://doi.org/10.4102/sajim.v19i1.764
Mathwick, C., Malhotra, N. K., & Rigdon, E. (2001). The effect of dynamic retail experiences on experiential perceptions of value: An Internet and catalog comparison. Journal of Retailing, 78(1), 51-60.
Mohd Razif, N. N., Misiran, M., Sapiri, H., & Md Yusof, Z. (2020). Perceived risk for acceptance of E-wallet platform in Malaysia among youth: Sem approach. Management Research Journal, 9, 1- 24. https://doi.org/10.37134/mrj.vol9.sp.1.2020
Nandhini, M., & Girija, K. (2019). Customer Perception Regards E-Wallets. International Journal of Recent Technology and Engineering, 8(4), 4061–4067. https://doi.org/10.35940/ijrte. d8528.118419
Pai H., Akhila. (2018). Study on Consumer Perception Towards Digital Wallets. International Journal of Research and Analytical Reviews, 5(3), 385a-391a.
Punwatkar, S., & Verghese, M. (2018). Adaptation of e-Wallet Payment: An Empirical Study on Consumers’ Adoption Behavior in Central India. International Journal of Advanced in Management, Technology and Engineering Sciences, 1147–1156.
Turner, A. (2015). Generation Z: Technology and Social Interest. The Journal of Individual Psychology, 71(2), 103–113. https://doi.org/10.1353/jip.2015.0021
Uddin, M. S., & Akhi , A. Y. (2014). E-Wallet System for Bangladesh an Electronic Payment System. International Journal of Modeling and Optimization, 4(3), 216–219. https://doi.org/10.7763/ijmo.2014.v4.376
Venkatesh, V., & Davis, F. D. (2000). A theoretical extension of the technology acceptance model: Four longitudinal field studies. Management science, 46(2), 186-204.
Wong, C. Y., & Mohamed Ismail, K. P. P. M. (2020). Understanding the Factors Influences Users Continuous Intention Towards E-Wallet in Malaysia: Identifying the Gap. Research in Management of Technology and Business, 1(1), 312–325. Retrieved from https://publisher.uthm.edu.my/periodicals/index.php/rmtb/article/view/528
Wood, S. (2013). Generation Z as consumers: trends and innovation. Institute for Emerging Issues: NC State University, 1-3.
Yang, M., Mamun, A. A., Mohiuddin, M., Nawi, N. C., & Zainol, N. R. (2021). Cashless Transactions: A Study on Intention and Adoption of e-Wallets. Sustainability, 13(2), 831. https://doi.org/10.3390/su13020831
Published
2023-12-01
How to Cite
ROZEKHI, Nor Azureen; HUSSIN, Shahril; AFFANDI, Nadhirah.
Factors Affecting Generation Z's E-Wallet Use and Behavioral Intentions in Shah Alam, Selangor.
International Journal of Business and Technology Management, [S.l.], v. 5, n. 4, p. 99-106, dec. 2023.
ISSN 2682-7646.
Available at: <https://myjms.mohe.gov.my/index.php/ijbtm/article/view/24919>. Date accessed: 04 oct. 2024.
Section
English Section
