Eco-Friendly Beauty Products in Malaysia: Unveiling Consumer Purchase Intentions and Influential Factors

  • De' Zulkernain Abdullah Hassan
  • Noor Fadhiha Mokhtar

Abstract

This study investigates and unveils the purchase intentions of Malaysian consumers regarding eco-friendly beauty products. The study focuses on identifying the influential factors that shape these purchase intentions, providing valuable insights into consumer behaviour and preferences within the eco-friendly beauty product market in Malaysia. Quantitative methods of questionnaires and convenience sampling techniques were employed in this study. Data were collected using an online questionnaire survey of 261 Malaysian consumers. The research data were analysed using descriptive analysis and structural equation modelling–partial least structural with the aid of SmartPLS 3.3.7 software. Among the six hypotheses tested in this study, three were accepted, covering lifestyle, pharmacological essence, and ethical consumerism. Meanwhile, three hypotheses that are not accepted are visual appeals, brand images, and social influences. The findings will increase consumers’ interest in purchasing eco-friendly beauty products as well as increase marketers’ understanding of Malaysian consumers more deeply. The findings of this study provide valuable insights for businesspeople, academics, and practitioners to influence consumers' purchasing of eco-friendly beauty products. It will allow marketers to create more effective tactics for the eco-friendly beauty products market niche.

References

Acme-Hardesty. (2023). Green Cosmetics: The Push for Sustainable Beauty. https://www.acme-hardesty.com/green-cosmetics-sustainable-beauty/
Adnan, A., Ahmad, A., & Khan, M. N. (2017). Examining the role of consumer lifestyles on ecological behavior among young Indian consumers. Young Consumers, 18(4), 348–377. https://doi.org/10.1108/YC-05-2017-00699
Ahmad, N., Omar, A., & Ramayah, T. (2010). Consumer lifestyles and online shopping continuance intention. Business Strategy Series, 11(4). https://doi.org/10.1108/17515631011063767
Al-Kumaim, N. H., Shabbir, M. S., Alfarisi, S., Hassan, S. H., Alhazmi, A. K., Hishan, S. S., Al-Shami, S., Gazem, N. A., Mohammed, F., & Abu Al-Rejal, H. M. (2021). Fostering a clean and sustainable environment through green product purchasing behavior: Insights from Malaysian consumers’ perspective. Sustainability (Switzerland), 13(22). https://doi.org/10.3390/su132212585
Ali, A. J., & Wisniesk, J. M. (2010). Consumerism and ethical attitudes: an empirical study. International Journal of Islamic and Middle Eastern Finance and Management, 3(1). https://doi.org/10.1108/17538391011033852
Antonialli, F., Mesquita, D. L., Valadares, G. C., de Rezende, D. C., & de Oliveira, A. F. (2018). Olive oil consumption: a preliminary study on Brazilian consumers. British Food Journal, 120(7). https://doi.org/10.1108/BFJ-03-2017-0166
Beck, V., & Ladwig, B. (2021). Ethical consumerism: Veganism. In Wiley Interdisciplinary Reviews: Climate Change (Vol. 12, Issue 1). https://doi.org/10.1002/wcc.689
Bedi, S. (2019). Boycotting as Ethical Consumerism. SSRN Electronic Journal. https://doi.org/10.2139/ssrn.3440824
Berki-Kiss, D., & Menrad, K. (2022). Ethical consumption: Influencing factors of consumer´s intention to purchase Fairtrade roses. Cleaner and Circular Bioeconomy, 2, 100008. https://doi.org/10.1016/j.clcb.2022.100008
Blank, A. (2018). Pharmacology in the Renaissance. In Encyclopedia of Renaissance Philosophy (pp. 1–9). Springer International Publishing. https://doi.org/10.1007/978-3-319-02848-4_1104-1
Blizek, W., & Berlyne, D. E. (1973). Aesthetics and Psychobiology. The Journal of Aesthetics and Art Criticism, 31(4). https://doi.org/10.2307/429334
Broman, G. I., & Robèrt, K. H. (2017). A framework for strategic sustainable development. Journal of Cleaner Production, 140. https://doi.org/10.1016/j.jclepro.2015.10.121
Brunk, K. H. (2010). Exploring origins of ethical company/brand perceptions - A consumer perspective of corporate ethics. Journal of Business Research, 63(3). https://doi.org/10.1016/j.jbusres.2009.03.011
Callarisa, L., García, J. S., Cardiff, J., & Roshchina, A. (2012). Harnessing social media platforms to measure customer-based hotel brand equity. Tourism Management Perspectives, 4. https://doi.org/10.1016/j.tmp.2012.04.005
Chan, V. H. Y., Chiu, D. K. W., & Ho, K. K. W. (2022). Mediating effects on the relationship between perceived service quality and public library app loyalty during the COVID-19 era. Journal of Retailing and Consumer Services, 67. https://doi.org/10.1016/j.jretconser.2022.102960
Chen, J. L., & Dermawan, A. (2020). The Influence of YouTube Beauty Vloggers on Indonesian Consumers’ Purchase Intention of Local Cosmetic Products. International Journal of Business and Management, 15(5). https://doi.org/10.5539/ijbm.v15n5p100
Cheong, S., Janet, C., Kanawati, J., Han, A., Li, J., Maryarini, P., Ono, C., Pookan, M., Robles, D., Rumeral, Y., Sherigar, S., Yan, S., Yeoh, T., Theseira, L., & Baik, H. (2016). Asia Personal Care & Cosmetics Market Guide 2016.
Chih, W. H., Hsu, L. C., & Liou, D. K. (2017). Understanding virtual community members’ relationships from individual, group, and social influence perspectives. Industrial Management and Data Systems, 117(6). https://doi.org/10.1108/IMDS-03-2016-0119
Delgado, C., Gómez-Rico, A., & Guinard, J. X. (2013). Evaluating bottles and labels versus tasting the oils blind: Effects of packaging and labeling on consumer preferences, purchase intentions and expectations for extra virgin olive oil. Food Research International, 54(2). https://doi.org/10.1016/j.foodres.2013.10.021
Denton, K. (2019). How social media uses the psychology of persuasion to influence the purchase of beauty products to the young generations. Social Media, May.
Ergin, E. A., Ozdemir, H., & Parilti, N. (2011). Brand Loyalty In The Cosmetics Industry: A Field Study On Turkish Womens Brand Loyalty Among Cosmetics Products. Journal of Business & Economics Research (JBER), 3(5). https://doi.org/10.19030/jber.v3i5.2771
Gunawan, D. D., & Huarng, K. H. (2015). Viral effects of social network and media on consumers’ purchase intention. Journal of Business Research, 68(11), 2237–2241. https://doi.org/10.1016/j.jbusres.2015.06.004
Grønholdt, L., Martensen, A., & Kristensen, K. (2000). The relationship between customer satisfaction and loyalty: Cross-industry differences. Total Quality Management, 11(4–6). https://doi.org/10.1080/09544120050007823
Hair, J. F., Sarstedt, M., Pieper, T. M., & Ringle, C. M. (2012). The use of partial least squares structural equation modeling in strategic management research: a review of past practices and recommendations for future applications. Long range planning, 45(5-6), 320-340.
Hair, J. F., Ringle, C. M., & Sarstedt, M. (2013). Partial least squares structural equation modeling: Rigorous applications, better results and higher acceptance. Long range planning, 46(1-2), 1-12.
Hair Jr, J. F., Sarstedt, M., Hopkins, L., & Kuppelwieser, V. G. (2014). Partial least squares structural equation modeling (PLS-SEM): An emerging tool in business research. European business review, 26(2), 106-121.
Hair Jr, J. F., Howard, M. C., & Nitzl, C. (2020). Assessing measurement model quality in PLS-SEM using confirmatory composite analysis. Journal of Business Research, 109, 101-110.
Hair, J., & Alamer, A. (2022). Partial Least Squares Structural Equation Modeling (PLS-SEM) in second language and education research: Guidelines using an applied example. Research Methods in Applied Linguistics, 1(3), 100027.
Harrison, R., Newholm, T., & Shaw, D. (2005). The Ethical Consumer. https://doi.org/10.4135/9781446211991
Hawkins, D. l, Mothersbaugh, D. L., & Kleiser, S. B. (2020). Consumer behavior : building marketing strategy. In y McGraw-Hill Education (Vol. 51, Issue 3).
Horley, J., Carroll, B., & Little, B. R. (1988). A typology of lifestyles. Social Indicators Research, 20(4). https://doi.org/10.1007/BF00302334
Jaini, A., Quoquab, F., Mohammad, J., & Hussin, N. (2020). Antecedents of green purchase behavior of cosmetics products: An empirical investigation among Malaysian consumers. International Journal of Ethics and Systems, 36(2). https://doi.org/10.1108/IJOES-11-2018-0170
Kaczorowska, J., Prandota, A., Rejman, K., Halicka, E., & Tul-Krzyszczuk, A. (2021). Certification labels in shaping perception of food quality—insights from polish and belgian urban consumers. Sustainability (Switzerland), 13(2). https://doi.org/10.3390/su13020702
Kamis, A., Saibon, R. A., Yunus, F. A., & Rahim, M. B. (2021). The SmartPLS Analyzes Approach in Validity and Reliability of Graduate Marketability Instrument Early Childhood Education Impact View project Professional development needs of interim teachers in Malaysian vocational colleges View project. https://www.researchgate.net/publication/348295457
Kauppinen-Räisänen, H., Owusu, R. A., & Bamfo, B. A. (2012). Brand salience of OTC pharmaceuticals through package appearance. International Journal of Pharmaceutical and Healthcare Marketing, 6(3), 230–249. https://doi.org/10.1108/17506121211259403
Kelman, H. C. (2019). Further Thoughts on the Processes of Compliance, Identification, and Internalization. In Social Power and Political Influence. https://doi.org/10.4324/9781315129693-6
Khoiruman, M., & Haryanto, A. T. (2017). Green Purchasing Behavior Analysis of Government Policy About Paid Plastic Bags. Indonesian Journal of Sustainability Accounting and Management, 1(1). https://doi.org/10.28992/ijsam.v1i1.25
Krishan, G., & Narang, A. (2015). Integrative Therapies in Veterinary Practice. www.pubicon.in
Kushwah, S., Dhir, A., & Sagar, M. (2019). Understanding consumer resistance to the consumption of organic food. A study of ethical consumption, purchasing, and choice behaviour. Food Quality and Preference, 77. https://doi.org/10.1016/j.foodqual.2019.04.003
Kyoung, H. (2020). The Relationship between Consumer’s Ethical Consumption Consciousness, Life Meaning and Consumer Happiness. International Journal of Advanced Culture Technology, 8.
Lavuri, R., Jabbour, C. J. C., Grebinevych, O., & Roubaud, D. (2022). Green factors stimulating the purchase intention of innovative luxury organic beauty products: Implications for sustainable development. Journal of Environmental Management, 301, 113899.
Lee, J., & Kwon, K. H. (2022). Why is generation MZ passionate about good consumption of K-cosmetics amid the COVID-19 pandemic? In Journal of Cosmetic Dermatology. John Wiley and Sons Inc. https://doi.org/10.1111/jocd.14859
Leenders, R. T. A. J. (2002). Modeling social influence through network autocorrelation: Constructing the weight matrix. Social Networks, 24(1). https://doi.org/10.1016/S0378-8733(01)00049-1
Li, J., Chen, W., Liu, H., Liu, H., Xiang, S., You, F., Jiang, Y., Lin, J., Zhang, D., & Zheng, C. (2023). Pharmacologic effects approach of essential oils and their components on respiratory diseases. In Journal of Ethnopharmacology (Vol. 304). Elsevier Ireland Ltd. https://doi.org/10.1016/j.jep.2022.115962
Lie, D., Carter-Pokras, O., Braun, B., & Coleman, C. (2012). What do health literacy and cultural competence have in common? calling for a collaborative health professional pedagogy. Journal of Health Communication, 17(SUPPL. 3). https://doi.org/10.1080/10810730.2012.712625
Lignou, S., & Oloyede, O. O. (2021). Consumer acceptability and sensory profile of sustainable paper-based packaging. Foods, 10(5). https://doi.org/10.3390/foods10050990
Lin, F.-Y. (2003). An analysis of hospitality consumer lifestyles in the United States. Texas Tech University.
Low, G. S., & Lamb, C. W. (2000). The measurement and dimensionality of brand associations. Journal of Product & Brand Management, 9(6). https://doi.org/10.1108/10610420010356966
Mak, V., & Terryn, E. (2020). Circular Economy and Consumer Protection: The Consumer as a Citizen and the Limits of Empowerment Through Consumer Law. Journal of Consumer Policy, 43(1). https://doi.org/10.1007/s10603-019-09435-y
Marino, C., Vieno, A., Pastore, M., Albery, I. P., Frings, D., & Spada, M. M. (2016). Modeling the contribution of personality, social identity and social norms to problematic Facebook use in adolescents. Addictive Behaviors, 63. https://doi.org/10.1016/j.addbeh.2016.07.001
McEachern, M. G., & McClean, P. (2002). Organic purchasing motivations and attitudes: Are they ethical? International Journal of Consumer Studies, 26(2). https://doi.org/10.1046/j.1470-6431.2002.00199.x
NielsenIQ. (2020). Sustainable brands can pivot with purpose to help address COVID-19. NielsenIQ. https://nielseniq.com/global/en/insights/education/2020/sustainable-brands-can-pivot-with-purpose-to-help-address-covid-19/
Nik Mud, N. N., Hairani, N., Ibrahim@Zakaria, A. N., Kamaruddin, M., & Hasan, H. (2020). Factors Influencing Young Female Purchase Intention Towards Local Cosmetics Product In Malaysia. International Journal of Modern Trends in Social Sciences, 3(11). https://doi.org/10.35631/ijmtss.311001
Oishi, S. (2002). Effects of propyl paraben on the male reproductive system. Food and Chemical Toxicology, 40(12). https://doi.org/10.1016/S0278-6915(02)00204-1
Ou, J., Wong, I. K. A., Prentice, C., & Liu, M. T. (2020). Customer Engagement and its Outcomes: The Cross-Level Effect of Service Environment and Brand Equity. Journal of Hospitality and Tourism Research, 44(2). https://doi.org/10.1177/1096348019897360
Prasad, A., R, K., & Gudimetla, S. (2019). A Study of Digital Shopping Behaviour of Women with Respect to Beauty and Personal Care Products. SSRN Electronic Journal. https://doi.org/10.2139/ssrn.3307014
Prothero, A., & McDonagh, P. (1992). Producing environmentally acceptable cosmetics? The impact of environmentalism on the united kingdom cosmetics and toiletries industry. Journal of Marketing Management, 8(2). https://doi.org/10.1080/0267257X.1992.9964186
Quoquab, F., Jaini, A., & Mohammad, J. (2020). Does it matter who exhibits more green purchase behavior of cosmetic products in Asian culture? A multi-group analysis approach. International Journal of Environmental Research and Public Health, 17(14). https://doi.org/10.3390/ijerph17145258
Sahota, A. (2014). The Greening of the Cosmetics Industry. ChemViews. https://doi.org/10.1002/chemv.201400118
Sameer, Y. M., Elmassah, S., Mertzanis, C., & El-Maghraby, L. (2021). Are Happier Nations More Responsible? Examining the Link Between Happiness and Sustainability. Social Indicators Research, 158(1). https://doi.org/10.1007/s11205-021-02698-4
Sanidewi, H., & Paramita, E. L. (2018). The role of perceived green marketing and brand equity on green purchasing decision. Diponegoro International Journal of Business, 1(1). https://doi.org/10.14710/dijb.1.1.2018.14-25
Sankpal, S., Dua, B., Raizada, P., Tomar, R., & ... (2016). Impact of novelty on purchase intention of beauty products: a study of face wash. Research To …, August.
Shamdasani, P., Chon-Lin, G. O., & Richmond, D. (1993). Exploring Green Consumers in an Oriental Culture: Role of Personal and Marketing Mix Factors. Advances in Consumer Research, 20(1981).
Shimul, A. S., Cheah, I., & Khan, B. B. (2022). Investigating Female Shoppers’ Attitude and Purchase Intention toward Green Cosmetics in South Africa. Journal of Global Marketing, 35(1). https://doi.org/10.1080/08911762.2021.1934770
Tallontire, A., Rentsendorj, E., & Blowfield, M. (2001). Ethical Consumers and Ethical Trade: A Review of Current Literature. Policy Series, 12.
Taylor, D. G., & Levin, M. (2014). Predicting mobile app usage for purchasing and information-sharing. International Journal of Retail and Distribution Management, 42(8). https://doi.org/10.1108/IJRDM-11-2012-0108
Tuten, T., & Perotti, V. (2019). Lies, brands and social media. Qualitative Market Research, 22(1), 5–13. https://doi.org/10.1108/QMR-02-2017-0063
Uche, S. C. (2018). Generation Z and Corporate Social Responsibility. The British Journal of Psychiatry, 111(479).
Valentini, C., Romenti, S., Murtarelli, G., & Pizzetti, M. (2018). Digital visual engagement: influencing purchase intentions on Instagram. Journal of Communication Management, 22(4). https://doi.org/10.1108/JCOM-01-2018-0005
Wang, H., Shen, M., (Amy) Song, Y., & Phau, I. (2020). Do up-displayed eco-friendly products always perform better? The moderating role of psychological distance. Journal of Business Research, 114. https://doi.org/10.1016/j.jbusres.2020.03.031
Wang, Y., Meister, D. B., & Gray, P. H. (2013). Social influence and knowledge management systems use: Evidence from panel data. MIS Quarterly: Management Information Systems, 37(1). https://doi.org/10.25300/MISQ/2013/37.1.13
White, K., Habib, R., & Hardisty, D. J. (2019). How to SHIFT consumer behaviors to be more sustainable: A literature review and guiding framework. Journal of Marketing, 83(3). https://doi.org/10.1177/0022242919825649
Xun Chen, & Xingly Li. (2021). The impact of hazardous substances in cosmetics, and treatment measures. IOP Conference Series: Earth and Environmental Science, 1011(1). https://doi.org/10.1088/1755-1315/1011/1/012024
Zablocki, B. D., & Kanter, R. M. (1976). The Differentiation of Life-Styles. Annual Review of Sociology, 2(1). https://doi.org/10.1146/annurev.so.02.080176.001413
Published
2023-12-01
How to Cite
ABDULLAH HASSAN, De' Zulkernain; MOKHTAR, Noor Fadhiha. Eco-Friendly Beauty Products in Malaysia: Unveiling Consumer Purchase Intentions and Influential Factors. International Journal of Business and Technology Management, [S.l.], v. 5, n. 4, p. 70-84, dec. 2023. ISSN 2682-7646. Available at: <https://myjms.mohe.gov.my/index.php/ijbtm/article/view/24914>. Date accessed: 15 sep. 2024.
Section
English Section