The Communication Barriers Among Project Teams in Construction Projects

  • Norbaizura Abu Bakar
  • Nur Dhia Insyirah Othman
  • Mohd Hafiz Saberi
  • Siti Nurhayati Hussin
  • Farhan Md Dahlan


Many failures and poor project performance reports on building projects have been related to communication issues. The consequences of poor communication are frequently severe and are brought on by elements inherent in construction companies’ management structures. Therefore, the purpose of this study is to explore the critical causes of communication barriers among project teams in construction projects. This study employed a quantitative method by distributing a questionnaire survey to project teams in the Perak area. Questionnaire surveys were distributed to 139 respondents with 60.43% of questionnaire returned rate.  Data was collected and analysed using the Statistical Package for the Social Sciences (SPSS). The evaluation data revealed that the most causes of communication barriers are creating an inharmonious supervisor-subordinate relationships, encouraging casual interaction, usage of formal setting and fear of power when communicating. The result of this study could help current and future industry teams to enhance effective communication in order to improve project performance. Thus, every organisation should develop a communication plan for controlling and managing communication flow on construction sites.


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How to Cite
ABU BAKAR, Norbaizura et al. The Communication Barriers Among Project Teams in Construction Projects. International Journal of Business and Technology Management, [S.l.], v. 5, n. S3, p. 292-297, oct. 2023. ISSN 2682-7646. Available at: <>. Date accessed: 06 dec. 2023.