Sales Performance and Efficiency of E-Business Adoption Among Women-Owned Micro, Small, and Medium Enterprises (MSMEs) in Malaysia
Abstract
The Covid-19 epidemic has eloquently demonstrated the potential of micro, small, and medium enterprises (MSMEs) in embracing technology. Anchored in the resource-based view (RBV), the purpose of this study was to develop and validate an integrated model encapsulating the factors that influence e-business adoption and its effect on the efficiency and sales performance of women-owned MSMEs in Malaysia. The model was tested via a quantitative methodology, with 158 women-owned MSMEs in Malaysia as respondents. Data analysis and hypothesis testing were performed using structural equation modelling (SEM). The findings established that organisational readiness, management support, competitive pressure, and information intensity are significant factors affecting e-business adoption among women-owned MSMEs. E-business adoption’s positive impact on these MSMEs’ efficiency and sales performance was further confirmed. The empirically verified model in this work contributes new insights to the present understanding of how e-business adoption affects small business performance. This framework is a potentially reliable tool in designing guidelines to encourage more female entrepreneurs to adopt e-business in their organisations.
References
Abbad, M., Magboul, I. H. M., & AlQeisi, K. (2021). Determinants and outcomes ofe-business adoption among manufacturing SMEs: Insights from a developing country. Journal of Science and Technology Policy Management. https://doi.org/10.1108/JSTPM-03-2021-0049
Abebe, M. (2014). Electronic commerce adoption, entrepreneurial orientation and small- and medium-sized enterprise (SME) performance. Journal of Small Business and Enterprise Development, 21(1), 100–116. https://doi.org/10.1108/JSBED-10-2013-0145
Abed, S. S. (2021). A literature review exploring the role of technology in business survival during the Covid-19 lockdowns. International Journal of Organizational Analysis. https://doi.org/10.1108/IJOA-11-2020-2501
Acosta-Prado, J. C., & Tafur-Mendoza, A. A. (2021). Influence of information and communication technologies on customer satisfaction and increase in the number of customers. VINE Journal of Information and Knowledge Management Systems. https://doi.org/10.1108/VJIKMS-11-2020-0207
Al-Omoush, K. S. (2020). The role of top management support and organizational capabilities in achieving e-business entrepreneurship. Kybernetes. https://doi.org/10.1108/K-12-2019-0851
Ali, O., & Osmanaj, V. (2020). The role of government regulations in the adoption of cloud computing: A case study of local government. Computer Law and Security Review, 36. https://doi.org/10.1016/j.clsr.2020.105396
Ali, O., Shrestha, A., Osmanaj, V., & Muhammed, S. (2020). Cloud computing technology adoption: an evaluation of key factors in local governments. Information Technology and People. https://doi.org/10.1108/ITP-03-2019-0119
AlSharji, A., Ahmad, S. Z., & Abu Bakar, A. R. (2018). Understanding social media adoption in SMEs: Empirical evidence from the United Arab Emirates. Journal of Entrepreneurship in Emerging Economies, 10(2), 302–328. https://doi.org/10.1108/JEEE-08-2017-0058
Alsheyadi, A. (2020). Collaborative e-business efforts and firm performance. International Journal of Productivity and Performance Management. https://doi.org/10.1108/IJPPM-11-2019-0516
Awa, H. O., Ukoha, O., & Emecheta, B. C. (2016). Using T-O-E theoretical framework to study the adoption of ERP solution. Cogent Business and Management, 3(1). https://doi.org/10.1080/23311975.2016.1196571
Babulal, V. (2017). Women own 1 in 5 companies in Malaysia: Statistics Dept. NST Online. https://www.nst.com.my/news/nation/2017/06/251038/women-own-1-5-companies-malaysia-statistics-dept
Badi, S., Ochieng, E., Nasaj, M., & Papadaki, M. (2021). Technological, organisational and environmental determinants of smart contracts adoption: UK construction sector viewpoint. Construction Management and Economics, 39(1), 36–54. https://doi.org/10.1080/01446193.2020.1819549
Barney, J. (1991). Firm Resources and Sustained Competitive Advantage.
Crane, S. R. (2021). Entrepreneurship and economic growth: does gender matter? International Journal of Gender and Entrepreneurship. https://doi.org/10.1108/IJGE-04-2021-0056
Cruz-Jesus, F., Pinheiro, A., & Oliveira, T. (2019). Understanding CRM adoption stages: empirical analysis building on the TOE framework. Computers in Industry, 109, 1–13. https://doi.org/10.1016/j.compind.2019.03.007
Deng, H., Duan, S. X., & Luo, F. (2020). Critical determinants for electronic market adoption: Evidence from Australian small- and medium-sized enterprises. Journal of Enterprise Information Management, 33(2), 335–352. https://doi.org/10.1108/JEIM-04-2019-0106
Economic Planning Unit. (2021). TWELFTH MALAYSIAN PLAN. https://rmke12.epu.gov.my/en
Fischer, E. M., Reuber, A. R., & Dyke, L. S. (1993). A theoretical overview and extension of research on sex, gender, and entrepreneurship. Journal of Business Venturing, 8(2), 151–168. https://doi.org/10.1016/0883-9026(93)90017-Y
Fornell, C., & Larcker, D. . (1981). Evaluating Structural Equation Models with Unobservable Variables and Measurement Error. Journal of Marketing Research, 18(1), 39–50.
Ghouse, S. M., Durrah, O., & McElwee, G. (2021). Rural women entrepreneurs in Oman: problems and opportunities. International Journal of Entrepreneurial Behaviour and Research. https://doi.org/10.1108/IJEBR-03-2021-0209
Gupta, N., & Mirchandani, A. (2018). Investigating entrepreneurial success factors of women-owned SMEs in UAE. Management Decision, 56(1), 219–232. https://doi.org/10.1108/MD-04-2017-0411
Hair, J. F., Hult, G. T. M., & Ringle, C. M & Sarstedt, M. (2017). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). Thousand Oaks. Sage, 165.
Hanifah, H., Abd Halim, N., Vafaei-Zadeh, A., & Nawaser, K. (2021). Effect of intellectual capital and entrepreneurial orientation on innovation performance of manufacturing SMEs: mediating role of knowledge sharing. Journal of Intellectual Capital. https://doi.org/10.1108/JIC-06-2020-0186
Ifinedo, P. (2011). Internet/e-business technologies acceptance in Canada’s SMEs: An exploratory investigation. Internet Research, 21(3), 255–281. https://doi.org/10.1108/10662241111139309
Kartiwi, M., Hussin, H., Suhaimi, M. A., Mohamed Jalaldeen, M. R., & Amin, M. R. (2018). Impact of external factors on determining E-commerce benefits among SMEs in Malaysia. Journal of Global Entrepreneurship Research, 8(1), 1–12. https://doi.org/10.1186/s40497-018-0105-7
Kerri Chen, Y. Y., Jaw, Y. L., & Wu, B. L. (2016). Effect of digital transformation on organisational performance of SMEs: Evidence from the Taiwanese textile industry’s web portal. Internet Research, 26(1), 186–212. https://doi.org/10.1108/IntR-12-2013-0265
Kuan, K. K. Y., & Chau, P. Y. K. (2001). A perception-based model for EDI adoption in small businesses using a technology-organization-environment framework. Information and Management, 38(8), 507–521. https://doi.org/10.1016/S0378-7206(01)00073-8
Kwabena, G. Y., Mei, Q., Ghumro, T. H., Li, W., & Erusalkina, D. (2021). Effects of a Technological-Organizational-Environmental Factor on the Adoption of the Mobile Payment System. Journal of Asian Finance, Economics and Business, 8(2), 329–338. https://doi.org/10.13106/jafeb.2021.vol8.no2.0329
Li, L., Lin, J., Turel, O., Liu, P., & Luo, X. (Robert). (2020). The impact of e-commerce capabilities on agricultural firms’ performance gains: the mediating role of organizational agility. Industrial Management and Data Systems, 120(7), 1265–1286. https://doi.org/10.1108/IMDS-08-2019-0421
Mahakittikun, T., Suntrayuth, S., & Bhatiasevi, V. (2020). The impact of technological-organizational-environmental (TOE) factors on firm performance: merchant’s perspective of mobile payment from Thailand’s retail and service firms. Journal of Asia Business Studies, September. https://doi.org/10.1108/JABS-01-2020-0012
Maroufkhani, P., Wan Ismail, W. K., & Ghobakhloo, M. (2020). Big data analytics adoption model for small and medium enterprises. Journal of Science and Technology Policy Management, 11(4), 483–513. https://doi.org/https://doi.org/10.1108/JSTPM-02-2020-0018
Mastercard. (2020). The Mastercard Index of Women Entrepreneurs 2020. https://www.mastercard.com/news/media/1ulpy5at/ma_miwe-report-2020.pdf
Michota, A. (2013). Digital security concerns and threats facing women entrepreneurs. Journal of Innovation and Entrepreneurship, 2(1), 7. https://doi.org/10.1186/2192-5372-2-7
Migdadi, M. M., Abu Zaid, M. K. S., Al-Hujran, O. S., & Aloudat, A. M. (2016). An empirical assessment of the antecedents of electronic-business implementation and the resulting organizational performance. Internet Research, 26(3), 661–688. https://doi.org/10.1108/IntR-08-2014-0203
Noor, S., Md. Isa, F., & Shafiq, A. (2022). Women’s Entrepreneurial Success Models: A Review of the Literature. World Journal of Entrepreneurship, Management and Sustainable Development, 18(1), 137–162. https://doi.org/10.47556/j.wjemsd.18.1.2022.7
Ocloo, C. E., Xuhua, H., Akaba, S., Shi, J., & Worwui-Brown, D. K. (2020). The Determinant Factors of Business to Business (B2B) E-Commerce Adoption in Small- and Medium-Sized Manufacturing Enterprises. Journal of Global Information Technology Management, 00(00), 191–216. https://doi.org/10.1080/1097198X.2020.1792229
Oliveira, T., & Martins, M. F. (2010). Understanding e-business adoption across industries in European countries. Industrial Management and Data Systems, 110(9), 1337–1354. https://doi.org/10.1108/02635571011087428
Orser, B., Riding, A., & Li, Y. (2019). Technology adoption and gender-inclusive entrepreneurship education and training. International Journal of Gender and Entrepreneurship, 11(3), 273–298. https://doi.org/10.1108/IJGE-02-2019-0026
Popa, S., Soto-Acosta, P., & Perez-Gonzalez, D. (2018). An investigation of the effect of electronic business on financial performance of Spanish manufacturing SMEs. Technological Forecasting and Social Change, 136, 355–362. https://doi.org/10.1016/j.techfore.2016.08.012
Rahayu, R., & Day, J. (2017). E-commerce adoption by SMEs in developing countries: evidence from Indonesia. Eurasian Business Review, 7(1), 25–41. https://doi.org/10.1007/s40821-016-0044-6
Ramdani, B., Chevers, D., & Williams, D. A. (2013). SMEs’ adoption of enterprise applications: A technology-organisation-environment model. Journal of Small Business and Enterprise Development, 20(4), 735–753. https://doi.org/10.1108/JSBED-12-2011-0035
Ramdani, B., Kawalek, P., & Lorenzo, O. (2009). Predicting SMEs’ adoption of enterprise systems. Journal of Enterprise Information Management, 22, 10–24. https://doi.org/10.1108/17410390910922796
Raymond, L., & Bergeron, F. (2008). Enabling the business strategy of SMEs through e-business capabilities: A strategic alignment perspective. Industrial Management & Data Systems, 108(5), 577–595. https://doi.org/10.1108/02635570810876723
Sajjad, M., Kaleem, N., Chani, M. I., & Ahmed, M. (2020). Worldwide role of women entrepreneurs in economic development. Asia Pacific Journal of Innovation and Entrepreneurship, 14(2), 151–160. https://doi.org/10.1108/apjie-06-2019-0041
Sánchez-Rodríguez, C., Martínez-Lorente, A. R., & Hemsworth, D. (2020). E-procurement in small and medium sized enterprises; facilitators, obstacles and effect on performance. Benchmarking, 27(2), 839–866. https://doi.org/10.1108/BIJ-12-2018-0413
Shi, P., & Yan, B. (2016). Factors affecting RFID adoption in the agricultural product distribution industry: empirical evidence from China. SpringerPlus, 5(1). https://doi.org/10.1186/s40064-016-3708-x
Subramaniam, P. (2021). Malaysia Digital Economy Blueprint: MyDigital blueprint to drive Malaysia’s high-income nation aspirations. The Edge Malaysia. https://www.theedgemarkets.com/article/malaysia-digital-economy-blueprint-mydigital-blueprint-drive-malaysias-highincome-nation
Teoh, W. M. Y., & Chong, S. C. (2014). Towards strengthening the development of women entrepreneurship in Malaysia. Gender in Management, 29(7), 432–453. https://doi.org/10.1108/GM-10-2013-0122
Thong, J. Y. L. (1998). An integrated model of information systems adoption in small businesses. Journal of Management Information Systems, 15(4), 187–214. https://doi.org/10.1080/07421222.1999.11518227
Ughetto, E., Rossi, M., Audretsch, D., & Lehmann, E. E. (2020). Female entrepreneurship in the digital era. Small Business Economics, 55(2), 305–312. https://doi.org/10.1007/s11187-019-00298-8
Wang, Y. M., Wang, Y. S., & Yang, Y. F. (2010). Understanding the determinants of RFID adoption in the manufacturing industry. Technological Forecasting and Social Change, 77(5), 803–815. https://doi.org/10.1016/j.techfore.2010.03.006
Watson, J. (2006). External funding and firm growth: Comparing female- and male-controlled SMEs. Venture Capital, 8(1), 33–49. https://doi.org/10.1080/13691060500433512
Wu, F., Mahajan, V., & Balasubramanian, S. (2003). An Analysis of E-Business Adoption and Its Impact on Business Performance. Journal of the Academy of Marketing Science, 31(4), 425–447. https://doi.org/10.1177/0092070303255379
Yang, T., Xun, J., & Chong, W. K. (2022). Complementary resources and SME firm performance: the role of external readiness and E-commerce functionality. Industrial Management and Data Systems, 122(4), 1128–1151. https://doi.org/10.1108/IMDS-01-2022-0045
Zhu, K., & Kraemer, K. L. (2005). Post-adoption variations in usage and value of e-business by organizations: Cross-country evidence from the retail industry. Information Systems Research, 16(1), 61–84. https://doi.org/10.1287/isre.1050.0045
Zhu, K., Kraemer, K., & Xu, S. (2003). Electronic business adoption by European firms: A cross-country assessment of the facilitators and inhibitors. European Journal of Information Systems, 12(4), 251–268. https://doi.org/10.1057/palgrave.ejis.3000475
Zhu, Z., Zhao, J., & Bush, A. A. (2020). The effects of e-business processes in supply chain operations: Process component and value creation mechanisms. International Journal of Information Management, 50(June 2019), 273–285. https://doi.org/10.1016/j.ijinfomgt.2019.07.001
Abebe, M. (2014). Electronic commerce adoption, entrepreneurial orientation and small- and medium-sized enterprise (SME) performance. Journal of Small Business and Enterprise Development, 21(1), 100–116. https://doi.org/10.1108/JSBED-10-2013-0145
Abed, S. S. (2021). A literature review exploring the role of technology in business survival during the Covid-19 lockdowns. International Journal of Organizational Analysis. https://doi.org/10.1108/IJOA-11-2020-2501
Acosta-Prado, J. C., & Tafur-Mendoza, A. A. (2021). Influence of information and communication technologies on customer satisfaction and increase in the number of customers. VINE Journal of Information and Knowledge Management Systems. https://doi.org/10.1108/VJIKMS-11-2020-0207
Al-Omoush, K. S. (2020). The role of top management support and organizational capabilities in achieving e-business entrepreneurship. Kybernetes. https://doi.org/10.1108/K-12-2019-0851
Ali, O., & Osmanaj, V. (2020). The role of government regulations in the adoption of cloud computing: A case study of local government. Computer Law and Security Review, 36. https://doi.org/10.1016/j.clsr.2020.105396
Ali, O., Shrestha, A., Osmanaj, V., & Muhammed, S. (2020). Cloud computing technology adoption: an evaluation of key factors in local governments. Information Technology and People. https://doi.org/10.1108/ITP-03-2019-0119
AlSharji, A., Ahmad, S. Z., & Abu Bakar, A. R. (2018). Understanding social media adoption in SMEs: Empirical evidence from the United Arab Emirates. Journal of Entrepreneurship in Emerging Economies, 10(2), 302–328. https://doi.org/10.1108/JEEE-08-2017-0058
Alsheyadi, A. (2020). Collaborative e-business efforts and firm performance. International Journal of Productivity and Performance Management. https://doi.org/10.1108/IJPPM-11-2019-0516
Awa, H. O., Ukoha, O., & Emecheta, B. C. (2016). Using T-O-E theoretical framework to study the adoption of ERP solution. Cogent Business and Management, 3(1). https://doi.org/10.1080/23311975.2016.1196571
Babulal, V. (2017). Women own 1 in 5 companies in Malaysia: Statistics Dept. NST Online. https://www.nst.com.my/news/nation/2017/06/251038/women-own-1-5-companies-malaysia-statistics-dept
Badi, S., Ochieng, E., Nasaj, M., & Papadaki, M. (2021). Technological, organisational and environmental determinants of smart contracts adoption: UK construction sector viewpoint. Construction Management and Economics, 39(1), 36–54. https://doi.org/10.1080/01446193.2020.1819549
Barney, J. (1991). Firm Resources and Sustained Competitive Advantage.
Crane, S. R. (2021). Entrepreneurship and economic growth: does gender matter? International Journal of Gender and Entrepreneurship. https://doi.org/10.1108/IJGE-04-2021-0056
Cruz-Jesus, F., Pinheiro, A., & Oliveira, T. (2019). Understanding CRM adoption stages: empirical analysis building on the TOE framework. Computers in Industry, 109, 1–13. https://doi.org/10.1016/j.compind.2019.03.007
Deng, H., Duan, S. X., & Luo, F. (2020). Critical determinants for electronic market adoption: Evidence from Australian small- and medium-sized enterprises. Journal of Enterprise Information Management, 33(2), 335–352. https://doi.org/10.1108/JEIM-04-2019-0106
Economic Planning Unit. (2021). TWELFTH MALAYSIAN PLAN. https://rmke12.epu.gov.my/en
Fischer, E. M., Reuber, A. R., & Dyke, L. S. (1993). A theoretical overview and extension of research on sex, gender, and entrepreneurship. Journal of Business Venturing, 8(2), 151–168. https://doi.org/10.1016/0883-9026(93)90017-Y
Fornell, C., & Larcker, D. . (1981). Evaluating Structural Equation Models with Unobservable Variables and Measurement Error. Journal of Marketing Research, 18(1), 39–50.
Ghouse, S. M., Durrah, O., & McElwee, G. (2021). Rural women entrepreneurs in Oman: problems and opportunities. International Journal of Entrepreneurial Behaviour and Research. https://doi.org/10.1108/IJEBR-03-2021-0209
Gupta, N., & Mirchandani, A. (2018). Investigating entrepreneurial success factors of women-owned SMEs in UAE. Management Decision, 56(1), 219–232. https://doi.org/10.1108/MD-04-2017-0411
Hair, J. F., Hult, G. T. M., & Ringle, C. M & Sarstedt, M. (2017). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). Thousand Oaks. Sage, 165.
Hanifah, H., Abd Halim, N., Vafaei-Zadeh, A., & Nawaser, K. (2021). Effect of intellectual capital and entrepreneurial orientation on innovation performance of manufacturing SMEs: mediating role of knowledge sharing. Journal of Intellectual Capital. https://doi.org/10.1108/JIC-06-2020-0186
Ifinedo, P. (2011). Internet/e-business technologies acceptance in Canada’s SMEs: An exploratory investigation. Internet Research, 21(3), 255–281. https://doi.org/10.1108/10662241111139309
Kartiwi, M., Hussin, H., Suhaimi, M. A., Mohamed Jalaldeen, M. R., & Amin, M. R. (2018). Impact of external factors on determining E-commerce benefits among SMEs in Malaysia. Journal of Global Entrepreneurship Research, 8(1), 1–12. https://doi.org/10.1186/s40497-018-0105-7
Kerri Chen, Y. Y., Jaw, Y. L., & Wu, B. L. (2016). Effect of digital transformation on organisational performance of SMEs: Evidence from the Taiwanese textile industry’s web portal. Internet Research, 26(1), 186–212. https://doi.org/10.1108/IntR-12-2013-0265
Kuan, K. K. Y., & Chau, P. Y. K. (2001). A perception-based model for EDI adoption in small businesses using a technology-organization-environment framework. Information and Management, 38(8), 507–521. https://doi.org/10.1016/S0378-7206(01)00073-8
Kwabena, G. Y., Mei, Q., Ghumro, T. H., Li, W., & Erusalkina, D. (2021). Effects of a Technological-Organizational-Environmental Factor on the Adoption of the Mobile Payment System. Journal of Asian Finance, Economics and Business, 8(2), 329–338. https://doi.org/10.13106/jafeb.2021.vol8.no2.0329
Li, L., Lin, J., Turel, O., Liu, P., & Luo, X. (Robert). (2020). The impact of e-commerce capabilities on agricultural firms’ performance gains: the mediating role of organizational agility. Industrial Management and Data Systems, 120(7), 1265–1286. https://doi.org/10.1108/IMDS-08-2019-0421
Mahakittikun, T., Suntrayuth, S., & Bhatiasevi, V. (2020). The impact of technological-organizational-environmental (TOE) factors on firm performance: merchant’s perspective of mobile payment from Thailand’s retail and service firms. Journal of Asia Business Studies, September. https://doi.org/10.1108/JABS-01-2020-0012
Maroufkhani, P., Wan Ismail, W. K., & Ghobakhloo, M. (2020). Big data analytics adoption model for small and medium enterprises. Journal of Science and Technology Policy Management, 11(4), 483–513. https://doi.org/https://doi.org/10.1108/JSTPM-02-2020-0018
Mastercard. (2020). The Mastercard Index of Women Entrepreneurs 2020. https://www.mastercard.com/news/media/1ulpy5at/ma_miwe-report-2020.pdf
Michota, A. (2013). Digital security concerns and threats facing women entrepreneurs. Journal of Innovation and Entrepreneurship, 2(1), 7. https://doi.org/10.1186/2192-5372-2-7
Migdadi, M. M., Abu Zaid, M. K. S., Al-Hujran, O. S., & Aloudat, A. M. (2016). An empirical assessment of the antecedents of electronic-business implementation and the resulting organizational performance. Internet Research, 26(3), 661–688. https://doi.org/10.1108/IntR-08-2014-0203
Noor, S., Md. Isa, F., & Shafiq, A. (2022). Women’s Entrepreneurial Success Models: A Review of the Literature. World Journal of Entrepreneurship, Management and Sustainable Development, 18(1), 137–162. https://doi.org/10.47556/j.wjemsd.18.1.2022.7
Ocloo, C. E., Xuhua, H., Akaba, S., Shi, J., & Worwui-Brown, D. K. (2020). The Determinant Factors of Business to Business (B2B) E-Commerce Adoption in Small- and Medium-Sized Manufacturing Enterprises. Journal of Global Information Technology Management, 00(00), 191–216. https://doi.org/10.1080/1097198X.2020.1792229
Oliveira, T., & Martins, M. F. (2010). Understanding e-business adoption across industries in European countries. Industrial Management and Data Systems, 110(9), 1337–1354. https://doi.org/10.1108/02635571011087428
Orser, B., Riding, A., & Li, Y. (2019). Technology adoption and gender-inclusive entrepreneurship education and training. International Journal of Gender and Entrepreneurship, 11(3), 273–298. https://doi.org/10.1108/IJGE-02-2019-0026
Popa, S., Soto-Acosta, P., & Perez-Gonzalez, D. (2018). An investigation of the effect of electronic business on financial performance of Spanish manufacturing SMEs. Technological Forecasting and Social Change, 136, 355–362. https://doi.org/10.1016/j.techfore.2016.08.012
Rahayu, R., & Day, J. (2017). E-commerce adoption by SMEs in developing countries: evidence from Indonesia. Eurasian Business Review, 7(1), 25–41. https://doi.org/10.1007/s40821-016-0044-6
Ramdani, B., Chevers, D., & Williams, D. A. (2013). SMEs’ adoption of enterprise applications: A technology-organisation-environment model. Journal of Small Business and Enterprise Development, 20(4), 735–753. https://doi.org/10.1108/JSBED-12-2011-0035
Ramdani, B., Kawalek, P., & Lorenzo, O. (2009). Predicting SMEs’ adoption of enterprise systems. Journal of Enterprise Information Management, 22, 10–24. https://doi.org/10.1108/17410390910922796
Raymond, L., & Bergeron, F. (2008). Enabling the business strategy of SMEs through e-business capabilities: A strategic alignment perspective. Industrial Management & Data Systems, 108(5), 577–595. https://doi.org/10.1108/02635570810876723
Sajjad, M., Kaleem, N., Chani, M. I., & Ahmed, M. (2020). Worldwide role of women entrepreneurs in economic development. Asia Pacific Journal of Innovation and Entrepreneurship, 14(2), 151–160. https://doi.org/10.1108/apjie-06-2019-0041
Sánchez-Rodríguez, C., Martínez-Lorente, A. R., & Hemsworth, D. (2020). E-procurement in small and medium sized enterprises; facilitators, obstacles and effect on performance. Benchmarking, 27(2), 839–866. https://doi.org/10.1108/BIJ-12-2018-0413
Shi, P., & Yan, B. (2016). Factors affecting RFID adoption in the agricultural product distribution industry: empirical evidence from China. SpringerPlus, 5(1). https://doi.org/10.1186/s40064-016-3708-x
Subramaniam, P. (2021). Malaysia Digital Economy Blueprint: MyDigital blueprint to drive Malaysia’s high-income nation aspirations. The Edge Malaysia. https://www.theedgemarkets.com/article/malaysia-digital-economy-blueprint-mydigital-blueprint-drive-malaysias-highincome-nation
Teoh, W. M. Y., & Chong, S. C. (2014). Towards strengthening the development of women entrepreneurship in Malaysia. Gender in Management, 29(7), 432–453. https://doi.org/10.1108/GM-10-2013-0122
Thong, J. Y. L. (1998). An integrated model of information systems adoption in small businesses. Journal of Management Information Systems, 15(4), 187–214. https://doi.org/10.1080/07421222.1999.11518227
Ughetto, E., Rossi, M., Audretsch, D., & Lehmann, E. E. (2020). Female entrepreneurship in the digital era. Small Business Economics, 55(2), 305–312. https://doi.org/10.1007/s11187-019-00298-8
Wang, Y. M., Wang, Y. S., & Yang, Y. F. (2010). Understanding the determinants of RFID adoption in the manufacturing industry. Technological Forecasting and Social Change, 77(5), 803–815. https://doi.org/10.1016/j.techfore.2010.03.006
Watson, J. (2006). External funding and firm growth: Comparing female- and male-controlled SMEs. Venture Capital, 8(1), 33–49. https://doi.org/10.1080/13691060500433512
Wu, F., Mahajan, V., & Balasubramanian, S. (2003). An Analysis of E-Business Adoption and Its Impact on Business Performance. Journal of the Academy of Marketing Science, 31(4), 425–447. https://doi.org/10.1177/0092070303255379
Yang, T., Xun, J., & Chong, W. K. (2022). Complementary resources and SME firm performance: the role of external readiness and E-commerce functionality. Industrial Management and Data Systems, 122(4), 1128–1151. https://doi.org/10.1108/IMDS-01-2022-0045
Zhu, K., & Kraemer, K. L. (2005). Post-adoption variations in usage and value of e-business by organizations: Cross-country evidence from the retail industry. Information Systems Research, 16(1), 61–84. https://doi.org/10.1287/isre.1050.0045
Zhu, K., Kraemer, K., & Xu, S. (2003). Electronic business adoption by European firms: A cross-country assessment of the facilitators and inhibitors. European Journal of Information Systems, 12(4), 251–268. https://doi.org/10.1057/palgrave.ejis.3000475
Zhu, Z., Zhao, J., & Bush, A. A. (2020). The effects of e-business processes in supply chain operations: Process component and value creation mechanisms. International Journal of Information Management, 50(June 2019), 273–285. https://doi.org/10.1016/j.ijinfomgt.2019.07.001
Published
2023-09-01
How to Cite
NEE YEONG, Yen et al.
Sales Performance and Efficiency of E-Business Adoption Among Women-Owned Micro, Small, and Medium Enterprises (MSMEs) in Malaysia.
International Journal of Business and Technology Management, [S.l.], v. 5, n. 3, p. 220-235, sep. 2023.
ISSN 2682-7646.
Available at: <https://myjms.mohe.gov.my/index.php/ijbtm/article/view/23750>. Date accessed: 09 dec. 2023.
Section
Articles
