How Can SMEs Succeed in The Vuca World: The Role of Performance Measurement and Management in The Challenging Business Climate
Abstract
The world is changing. The changes are happening at an increasingly faster pace than ever. Organizations are facing significant impacts and must revisit their strategies outlined in the Performance Measurement and Management (PMM) System more often to ensure business sustainability. The primary objective of this conceptual research is to study how Small-Medium Enterprise (SME) industry operating in Penang is deploying PMM in the current high volatility, uncertainty, complexity, and ambiguity (VUCA) environment. This research applies a mixed mode research approach with a focus on in-depth case studies and group discussions with the managerial team in the organization as well as the employees in the selected company. A comprehensive literature review will be conducted as part of the analytical study to analyze the academic literature on the relevant topic that was published in the last 5 years. The goal of the analytical study is to gather statistical data and information on the approaches and models that were adopted in the industry. An empirical study will be carried out where the goal is to gain true insight into underlying reasons and motivations for the decision-making process associated with the PMM system within the organization in the SME industry. The overall objective of this research is to constitute several immense contributions, which include conceptual, empirical, and methodological contributions. This research is targeted to provide a reference to SME practitioners and managerial teams with strategic direction when developing PMM in challenging situations. The findings of this research can also be served contextually as a framework that provides another view of how the SME industry perceives PMM in the VUCA environment.
References
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Bailey, C., Lips-Wiersma, M., Madden, A., Yeoman, R., Thompson, M., & Chalofsky, N. (2019). The Five Paradoxes of Meaningful Work: Introduction to the Special Issue ‘Meaningful Work: Prospects for the 21st Century.’ Journal of Management Studies, 56(3), 481–499. https://doi.org/10.1111/joms.12422
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Bennis, W. G., & Nanus, B. (1985). Leading others, Managing yourself. Leaders: The Strategies for Taking Charge.
Bititci, U., Cocca, P., & Ates, A. (2016). Impact of visual performance management systems on the performance management practices of organisations. International Journal of Production Research, 54(6). https://doi.org/10.1080/00207543.2015.1005770
Bititci, U., Garengo, P., Dörfler, V., & Nudurupati, S. (2011). Performance Measurement: Challenges for Tomorrow. https://doi.org/10.1111/(ISSN)1468-2370/homepage/teaching___
Bititci, U. S. (2015). Managing Business Performance: The Science and the Art. In Managing Business Performance: The Science and the Art. https://doi.org/10.1002/9781119166542
Bititci, U. S., Garengo, P., Ates, A., & Nudurupati, S. S. (2015). Value of maturity models in performance measurement. International Journal of Production Research, 53(10). https://doi.org/10.1080/00207543.2014.970709
Bourne, M., Franco-Santos, M., Micheli, P., & Pavlov, A. (2018). Performance measurement and management: A system of systems perspective. International Journal of Production Research, 56(8). https://doi.org/10.1080/00207543.2017.1404159
Bourne, M., Mills, J., Wilcox, M., Neely, A., & Platts, K. (2000). Designing, implementing and updating performance measurement systems. International Journal of Operations and Production Management, 20(7). https://doi.org/10.1108/01443570010330739
Bourne, M., Pavlov, A., Franco-Santos, M., Lucianetti, L., & Mura, M. (2013). Generating organisational performance: The contributing effects of performance measurement and human resource management practices. International Journal of Operations and Production Management, 33(11), 1599–1622. https://doi.org/10.1108/IJOPM-07-2010-0200
Carter, C. R., Rogers, D. S., & Choi, T. Y. (2015). Toward the theory of the supply chain. Journal of Supply Chain Management, 51(2). https://doi.org/10.1111/jscm.12073
Cheah, J., Leong, S. Y., & Fernando, Y. (2022). Innovation strategies and organisational performance: the moderating role of company size among small-and medium-sized companies. Benchmarking: An International Journal, (ahead-of-print).
Choong, K. K. (2013). Understanding the features of performance measurement system: A literature review. In Measuring Business Excellence (Vol. 17, Issue 4). https://doi.org/10.1108/MBE-05-2012-0031
de Andrade, C. T. A., Gusmão, A. P. H. de, & Silva, W. (2021). World Class Manufacturing performance measurement using a maturity model and the FlowSort method. International Journal of Production Research, 59(24). https://doi.org/10.1080/00207543.2021.1970845
Deng, F., Smyth, H. J., & Anvuur, A. M. (2012). A critical review of PMS in construction: Towards a research agenda. Association of Researchers in Construction Management, ARCOM 2012 - Proceedings of the 28th Annual Conference, 2.
Forth, J., & Bryson, A. (2021). The Impact of Management Practices on SME Performance. SSRN Electronic Journal. https://doi.org/10.2139/ssrn.3153363
Franco-Santos, M., Kennerley, M., Micheli, P., Martinez, V., Mason, S., Marr, B., Gray, D., & Neely, A. (2007). Towards a definition of a business performance measurement system. International Journal of Operations and Production Management, 27(8). https://doi.org/10.1108/01443570710763778
Franco-Santos, M., Lucianetti, L., & Bourne, M. (2012). Contemporary performance measurement systems: A review of their consequences and a framework for research. Management Accounting Research, 23(2). https://doi.org/10.1016/j.mar.2012.04.001
Gunasekaran, A., Subramanian, N., & Ngai, W. T. E. (2019). Quality management in the 21st century enterprises: Research pathway towards Industry 4.0. In International Journal of Production Economics (Vol. 207, pp. 125–129). Elsevier B.V. https://doi.org/10.1016/j.ijpe.2018.09.005
H. Thomas Johnson, & Kaplan, R. S. (1987). Relevance Lost: The Rise and Fall of Management Accounting. Journal of Accountancy, 164(2).
Jääskeläinen, A., & Sillanpää, V. (2013). Overcoming challenges in the implementation of performance measurement. International Journal of Public Sector Management, 26(6). https://doi.org/10.1108/ijpsm-12-2011-0014
Kang, N., Zhao, C., Li, J., & Horst, J. A. (2016). A Hierarchical structure of key performance indicators for operation management and continuous improvement in production systems. International Journal of Production Research, 54(21). https://doi.org/10.1080/00207543.2015.1136082
Kaplan, R. S. (2012). The balanced scorecard: Comments on balanced scorecard commentaries. Journal of Accounting and Organizational Change, 8(4), 539–545. https://doi.org/10.1108/18325911211273527
Kaplan, R. S., Norton, D. P., Beer, M., Eisenstat, R. A., Bamford, J., Ernst, D., Fubini, D. G., Nash, L., & Stevenson, H. (2004). Measuring the Strategic Readiness of Intangible Assets Launching a World-Class Joint Venture. www.bscol.
Koe, W. L., Roni, M., & Chin, T. S. (2022). Influence of Individual Entrepreneurial Orientation on the Performance of Small and Medium Enterprises in Malaysia. The Journal of Asian Finance, Economics and Business, 9(5), 325-333.
Larsson, C., Syberfeldt, A., & Säfsten, K. (2017). How to visualize performance measures in a manufacturing SME. Measuring Business Excellence, 21(4). https://doi.org/10.1108/MBE-03-2017-0002
Liu, H. J., Love, P. E. D., Ma, L., & Sing, M. C. P. (2021). Predicting production-output performance within a complex business environment: from singular to multi-dimensional observations in evaluation. International Journal of Production Research, 59(24). https://doi.org/10.1080/00207543.2020.1841316
Mahmood, K., Lanz, M., Toivonen, V., & Otto, T. (2018). A Performance Evaluation Concept for Production Systems in an SME Network. Procedia CIRP, 72. https://doi.org/10.1016/j.procir.2018.03.182
Massaro, M., Moro, A., Aschauer, E., & Fink, M. (2019). Trust, control and knowledge transfer in small business networks. Review of Managerial Science, 13(2). https://doi.org/10.1007/s11846-017-0247-y
Melnyk, S. A., Bititci, U., Platts, K., Tobias, J., & Andersen, B. (2014). Is performance measurement and management fit for the future? Management Accounting Research, 25(2), 173–186. https://doi.org/10.1016/j.mar.2013.07.007
Micheli, P., & Mura, M. (2017). Executing strategy through comprehensive performance measurement systems. International Journal of Operations and Production Management, 37(4). https://doi.org/10.1108/IJOPM-08-2015-0472
Millar, C. C. J. M., Groth, O., & Mahon, J. F. (2018). Management innovation in a VUCA world: Challenges and recommendations. California Management Review, 61(1), 5–14. https://doi.org/10.1177/0008125618805111
Modell, S. (2019). Constructing institutional performance: a multi-level framing perspective on performance measurement and management. Accounting and Business Research, 49(4). https://doi.org/10.1080/00014788.2018.1507811
Muda, S., Musman, M., Husin, A. H., Mohamed, R. B., & Sadique, A. R. I. (2022). Relational Capital and Performance: Empirical Evidence on the Services Sector of SMEs in Malaysia. Journal of Academic Research in Business and Social Sciences, 12(1), 98-130.
Mustapha, N. M., Sorooshian, S., & Azizan, N. A. (2016). Innovation and Growth: Why Malaysian SME needs a new performance measurement system. USASBE Conference Proceedings.
Neely, A. (2005). The evolution of performance measurement research: Developments in the last decade and a research agenda for the next. In International Journal of Operations and Production Management (Vol. 25, Issue 12). https://doi.org/10.1108/01443570510633648
Nudurupati, S. S., Garengo, P., & Bititci, U. S. (2021). Impact of the changing business environment on performance measurement and management practices. International Journal of Production Economics, 232. https://doi.org/10.1016/j.ijpe.2020.107942
Okwir, S., Nudurupati, S. S., Ginieis, M., & Angelis, J. (2018). Performance Measurement and Management Systems: A Perspective from Complexity Theory. International Journal of Management Reviews, 20(3). https://doi.org/10.1111/ijmr.12184
Omsa, S. (2017). The Effect of Strategic Management Practices on SME Performances in Makassar, Indonesia. American Journal of Theoretical and Applied Business, 3(4). https://doi.org/10.11648/j.ajtab.20170304.12
Pathak, H. (2010). Organizational Change, first edition. In H. Pathak (Ed.), Pathak, H. (First Edition). Pearson Education, Delhi, India. https://books.google.com.my/books?hl=en&lr=&id=gTbCuvx3lEYC&oi=fnd&pg=PR17&dq=related:GnLzcB0_QC4J:scholar.google.com/&ots=t1potsHbN3&sig=1NOxgNj5kxff9ocExFXhHflQbys&redir_esc=y#v=onepage&q&f=false
Pinto, J. (2019). Key to Effective Organizational Performance Management Lies at the Intersection of Paradox Theory and Stakeholder Theory. International Journal of Management Reviews, 21(2). https://doi.org/10.1111/ijmr.12199
Purwanto, A., Syahril, S., Rochmad, I., Fahmi, K., Syahbana, R., & Firmansyah, A. (2022). Analyzing the relationship between green innovation, creative excellence, empowerment and marketing performance of Indonesian SMEs. Journal of Future Sustainability, 2(2), 53-56.
Ramdan, M. R., Abd Aziz, N. A., Abdullah, N. L., Samsudin, N., Singh, G. S. V., Zakaria, T., Fuzi NM, & Ong, S. Y. Y. (2022). SMEs Performance in Malaysia: The Role of Contextual Ambidexterity in Innovation Culture and Performance. Sustainability, 14(3), 1679.
Rehman, A. U., & Anwar, M. (2019). Mediating role of enterprise risk management practices between business strategy and SME performance. Small Enterprise Research, 26(2). https://doi.org/10.1080/13215906.2019.1624385
Saunila, M. (2017). Managing continuous innovation through performance measurement. Competitiveness Review, 27(2). https://doi.org/10.1108/CR-03-2015-0014
Shelleman, J., & Shelleman, J. M. (1995). Levers of Control: How Managers Use Innovative Control Systems to Drive Strategic Renewal. The Academy of Management Executive, 9(2). https://doi.org/10.5465/AME.1995.9506273288
Sheng, J., Amankwah-Amoah, J., & Wang, X. (2019). Technology in the 21st century: New challenges and opportunities. Technological Forecasting and Social Change, 143, 321–335. https://doi.org/10.1016/j.techfore.2018.06.009
Shin, D., & Konrad, A. M. (2017). Causality Between High-Performance Work Systems and Organizational Performance. Journal of Management, 43(4). https://doi.org/10.1177/0149206314544746
Smith, M., & Bititci, U. S. (2017). Interplay between performance measurement and management, employee engagement and performance. International Journal of Operations and Production Management, 37(9). https://doi.org/10.1108/IJOPM-06-2015-0313
Striteska, M. K., & Zapletal, D. (2020). The role of corporate culture in performance measurement and management systems. International Journal of Financial Studies, 8(4). https://doi.org/10.3390/ijfs8040075
Taticchi, P., Tonelli, F., & Cagnazzo, L. (2010). Performance measurement and management: A literature review and a research agenda. In Measuring Business Excellence (Vol. 14, Issue 1). https://doi.org/10.1108/13683041011027418
Touboulic, A., & Walker, H. (2015). Theories in sustainable supply chain management: A structured literature review. In International Journal of Physical Distribution and Logistics Management (Vol. 45). https://doi.org/10.1108/IJPDLM-05-2013-0106
van Tulder, R., Jankowska, B., & Verbeke, A. (2019). Introduction: Progress in international business research in an increasingly vuca world. In Progress in International Business Research (Vol. 14). https://doi.org/10.1108/S1745-886220190000014001
Zhu, W., Zhang, P., Li, P., & Wang, Z. (2020). Firm crisis, government support and policy efficiency under the epidemic shock: Evidence from two waves of questionnaire on SMEs. Management World, 4, 13–26
.
Audenaert, M., Decramer, A., George, B., Verschuere, B., & van Waeyenberg, T. (2019). When employee performance management affects individual innovation in public organizations: the role of consistency and LMX. International Journal of Human Resource Management, 30(5). https://doi.org/10.1080/09585192.2016.1239220
Bailey, C., Lips-Wiersma, M., Madden, A., Yeoman, R., Thompson, M., & Chalofsky, N. (2019). The Five Paradoxes of Meaningful Work: Introduction to the Special Issue ‘Meaningful Work: Prospects for the 21st Century.’ Journal of Management Studies, 56(3), 481–499. https://doi.org/10.1111/joms.12422
Barber, H. F. (1992). Developing Strategic Leadership: The US Army War College Experience. Journal of Management Development, 11(6). https://doi.org/10.1108/02621719210018208
Bennis, W. G., & Nanus, B. (1985). Leading others, Managing yourself. Leaders: The Strategies for Taking Charge.
Bititci, U., Cocca, P., & Ates, A. (2016). Impact of visual performance management systems on the performance management practices of organisations. International Journal of Production Research, 54(6). https://doi.org/10.1080/00207543.2015.1005770
Bititci, U., Garengo, P., Dörfler, V., & Nudurupati, S. (2011). Performance Measurement: Challenges for Tomorrow. https://doi.org/10.1111/(ISSN)1468-2370/homepage/teaching___
Bititci, U. S. (2015). Managing Business Performance: The Science and the Art. In Managing Business Performance: The Science and the Art. https://doi.org/10.1002/9781119166542
Bititci, U. S., Garengo, P., Ates, A., & Nudurupati, S. S. (2015). Value of maturity models in performance measurement. International Journal of Production Research, 53(10). https://doi.org/10.1080/00207543.2014.970709
Bourne, M., Franco-Santos, M., Micheli, P., & Pavlov, A. (2018). Performance measurement and management: A system of systems perspective. International Journal of Production Research, 56(8). https://doi.org/10.1080/00207543.2017.1404159
Bourne, M., Mills, J., Wilcox, M., Neely, A., & Platts, K. (2000). Designing, implementing and updating performance measurement systems. International Journal of Operations and Production Management, 20(7). https://doi.org/10.1108/01443570010330739
Bourne, M., Pavlov, A., Franco-Santos, M., Lucianetti, L., & Mura, M. (2013). Generating organisational performance: The contributing effects of performance measurement and human resource management practices. International Journal of Operations and Production Management, 33(11), 1599–1622. https://doi.org/10.1108/IJOPM-07-2010-0200
Carter, C. R., Rogers, D. S., & Choi, T. Y. (2015). Toward the theory of the supply chain. Journal of Supply Chain Management, 51(2). https://doi.org/10.1111/jscm.12073
Cheah, J., Leong, S. Y., & Fernando, Y. (2022). Innovation strategies and organisational performance: the moderating role of company size among small-and medium-sized companies. Benchmarking: An International Journal, (ahead-of-print).
Choong, K. K. (2013). Understanding the features of performance measurement system: A literature review. In Measuring Business Excellence (Vol. 17, Issue 4). https://doi.org/10.1108/MBE-05-2012-0031
de Andrade, C. T. A., Gusmão, A. P. H. de, & Silva, W. (2021). World Class Manufacturing performance measurement using a maturity model and the FlowSort method. International Journal of Production Research, 59(24). https://doi.org/10.1080/00207543.2021.1970845
Deng, F., Smyth, H. J., & Anvuur, A. M. (2012). A critical review of PMS in construction: Towards a research agenda. Association of Researchers in Construction Management, ARCOM 2012 - Proceedings of the 28th Annual Conference, 2.
Forth, J., & Bryson, A. (2021). The Impact of Management Practices on SME Performance. SSRN Electronic Journal. https://doi.org/10.2139/ssrn.3153363
Franco-Santos, M., Kennerley, M., Micheli, P., Martinez, V., Mason, S., Marr, B., Gray, D., & Neely, A. (2007). Towards a definition of a business performance measurement system. International Journal of Operations and Production Management, 27(8). https://doi.org/10.1108/01443570710763778
Franco-Santos, M., Lucianetti, L., & Bourne, M. (2012). Contemporary performance measurement systems: A review of their consequences and a framework for research. Management Accounting Research, 23(2). https://doi.org/10.1016/j.mar.2012.04.001
Gunasekaran, A., Subramanian, N., & Ngai, W. T. E. (2019). Quality management in the 21st century enterprises: Research pathway towards Industry 4.0. In International Journal of Production Economics (Vol. 207, pp. 125–129). Elsevier B.V. https://doi.org/10.1016/j.ijpe.2018.09.005
H. Thomas Johnson, & Kaplan, R. S. (1987). Relevance Lost: The Rise and Fall of Management Accounting. Journal of Accountancy, 164(2).
Jääskeläinen, A., & Sillanpää, V. (2013). Overcoming challenges in the implementation of performance measurement. International Journal of Public Sector Management, 26(6). https://doi.org/10.1108/ijpsm-12-2011-0014
Kang, N., Zhao, C., Li, J., & Horst, J. A. (2016). A Hierarchical structure of key performance indicators for operation management and continuous improvement in production systems. International Journal of Production Research, 54(21). https://doi.org/10.1080/00207543.2015.1136082
Kaplan, R. S. (2012). The balanced scorecard: Comments on balanced scorecard commentaries. Journal of Accounting and Organizational Change, 8(4), 539–545. https://doi.org/10.1108/18325911211273527
Kaplan, R. S., Norton, D. P., Beer, M., Eisenstat, R. A., Bamford, J., Ernst, D., Fubini, D. G., Nash, L., & Stevenson, H. (2004). Measuring the Strategic Readiness of Intangible Assets Launching a World-Class Joint Venture. www.bscol.
Koe, W. L., Roni, M., & Chin, T. S. (2022). Influence of Individual Entrepreneurial Orientation on the Performance of Small and Medium Enterprises in Malaysia. The Journal of Asian Finance, Economics and Business, 9(5), 325-333.
Larsson, C., Syberfeldt, A., & Säfsten, K. (2017). How to visualize performance measures in a manufacturing SME. Measuring Business Excellence, 21(4). https://doi.org/10.1108/MBE-03-2017-0002
Liu, H. J., Love, P. E. D., Ma, L., & Sing, M. C. P. (2021). Predicting production-output performance within a complex business environment: from singular to multi-dimensional observations in evaluation. International Journal of Production Research, 59(24). https://doi.org/10.1080/00207543.2020.1841316
Mahmood, K., Lanz, M., Toivonen, V., & Otto, T. (2018). A Performance Evaluation Concept for Production Systems in an SME Network. Procedia CIRP, 72. https://doi.org/10.1016/j.procir.2018.03.182
Massaro, M., Moro, A., Aschauer, E., & Fink, M. (2019). Trust, control and knowledge transfer in small business networks. Review of Managerial Science, 13(2). https://doi.org/10.1007/s11846-017-0247-y
Melnyk, S. A., Bititci, U., Platts, K., Tobias, J., & Andersen, B. (2014). Is performance measurement and management fit for the future? Management Accounting Research, 25(2), 173–186. https://doi.org/10.1016/j.mar.2013.07.007
Micheli, P., & Mura, M. (2017). Executing strategy through comprehensive performance measurement systems. International Journal of Operations and Production Management, 37(4). https://doi.org/10.1108/IJOPM-08-2015-0472
Millar, C. C. J. M., Groth, O., & Mahon, J. F. (2018). Management innovation in a VUCA world: Challenges and recommendations. California Management Review, 61(1), 5–14. https://doi.org/10.1177/0008125618805111
Modell, S. (2019). Constructing institutional performance: a multi-level framing perspective on performance measurement and management. Accounting and Business Research, 49(4). https://doi.org/10.1080/00014788.2018.1507811
Muda, S., Musman, M., Husin, A. H., Mohamed, R. B., & Sadique, A. R. I. (2022). Relational Capital and Performance: Empirical Evidence on the Services Sector of SMEs in Malaysia. Journal of Academic Research in Business and Social Sciences, 12(1), 98-130.
Mustapha, N. M., Sorooshian, S., & Azizan, N. A. (2016). Innovation and Growth: Why Malaysian SME needs a new performance measurement system. USASBE Conference Proceedings.
Neely, A. (2005). The evolution of performance measurement research: Developments in the last decade and a research agenda for the next. In International Journal of Operations and Production Management (Vol. 25, Issue 12). https://doi.org/10.1108/01443570510633648
Nudurupati, S. S., Garengo, P., & Bititci, U. S. (2021). Impact of the changing business environment on performance measurement and management practices. International Journal of Production Economics, 232. https://doi.org/10.1016/j.ijpe.2020.107942
Okwir, S., Nudurupati, S. S., Ginieis, M., & Angelis, J. (2018). Performance Measurement and Management Systems: A Perspective from Complexity Theory. International Journal of Management Reviews, 20(3). https://doi.org/10.1111/ijmr.12184
Omsa, S. (2017). The Effect of Strategic Management Practices on SME Performances in Makassar, Indonesia. American Journal of Theoretical and Applied Business, 3(4). https://doi.org/10.11648/j.ajtab.20170304.12
Pathak, H. (2010). Organizational Change, first edition. In H. Pathak (Ed.), Pathak, H. (First Edition). Pearson Education, Delhi, India. https://books.google.com.my/books?hl=en&lr=&id=gTbCuvx3lEYC&oi=fnd&pg=PR17&dq=related:GnLzcB0_QC4J:scholar.google.com/&ots=t1potsHbN3&sig=1NOxgNj5kxff9ocExFXhHflQbys&redir_esc=y#v=onepage&q&f=false
Pinto, J. (2019). Key to Effective Organizational Performance Management Lies at the Intersection of Paradox Theory and Stakeholder Theory. International Journal of Management Reviews, 21(2). https://doi.org/10.1111/ijmr.12199
Purwanto, A., Syahril, S., Rochmad, I., Fahmi, K., Syahbana, R., & Firmansyah, A. (2022). Analyzing the relationship between green innovation, creative excellence, empowerment and marketing performance of Indonesian SMEs. Journal of Future Sustainability, 2(2), 53-56.
Ramdan, M. R., Abd Aziz, N. A., Abdullah, N. L., Samsudin, N., Singh, G. S. V., Zakaria, T., Fuzi NM, & Ong, S. Y. Y. (2022). SMEs Performance in Malaysia: The Role of Contextual Ambidexterity in Innovation Culture and Performance. Sustainability, 14(3), 1679.
Rehman, A. U., & Anwar, M. (2019). Mediating role of enterprise risk management practices between business strategy and SME performance. Small Enterprise Research, 26(2). https://doi.org/10.1080/13215906.2019.1624385
Saunila, M. (2017). Managing continuous innovation through performance measurement. Competitiveness Review, 27(2). https://doi.org/10.1108/CR-03-2015-0014
Shelleman, J., & Shelleman, J. M. (1995). Levers of Control: How Managers Use Innovative Control Systems to Drive Strategic Renewal. The Academy of Management Executive, 9(2). https://doi.org/10.5465/AME.1995.9506273288
Sheng, J., Amankwah-Amoah, J., & Wang, X. (2019). Technology in the 21st century: New challenges and opportunities. Technological Forecasting and Social Change, 143, 321–335. https://doi.org/10.1016/j.techfore.2018.06.009
Shin, D., & Konrad, A. M. (2017). Causality Between High-Performance Work Systems and Organizational Performance. Journal of Management, 43(4). https://doi.org/10.1177/0149206314544746
Smith, M., & Bititci, U. S. (2017). Interplay between performance measurement and management, employee engagement and performance. International Journal of Operations and Production Management, 37(9). https://doi.org/10.1108/IJOPM-06-2015-0313
Striteska, M. K., & Zapletal, D. (2020). The role of corporate culture in performance measurement and management systems. International Journal of Financial Studies, 8(4). https://doi.org/10.3390/ijfs8040075
Taticchi, P., Tonelli, F., & Cagnazzo, L. (2010). Performance measurement and management: A literature review and a research agenda. In Measuring Business Excellence (Vol. 14, Issue 1). https://doi.org/10.1108/13683041011027418
Touboulic, A., & Walker, H. (2015). Theories in sustainable supply chain management: A structured literature review. In International Journal of Physical Distribution and Logistics Management (Vol. 45). https://doi.org/10.1108/IJPDLM-05-2013-0106
van Tulder, R., Jankowska, B., & Verbeke, A. (2019). Introduction: Progress in international business research in an increasingly vuca world. In Progress in International Business Research (Vol. 14). https://doi.org/10.1108/S1745-886220190000014001
Zhu, W., Zhang, P., Li, P., & Wang, Z. (2020). Firm crisis, government support and policy efficiency under the epidemic shock: Evidence from two waves of questionnaire on SMEs. Management World, 4, 13–26
.
Published
2023-09-01
How to Cite
SEE KAI, Tan; SITI-NABIHA, A.K.
How Can SMEs Succeed in The Vuca World: The Role of Performance Measurement and Management in The Challenging Business Climate.
International Journal of Business and Technology Management, [S.l.], v. 5, n. 3, p. 159-174, sep. 2023.
ISSN 2682-7646.
Available at: <https://myjms.mohe.gov.my/index.php/ijbtm/article/view/23744>. Date accessed: 06 dec. 2023.
Section
Articles
