A Review on Impact of Ineffective Communication in Construction Projects leads to Complicated Litigation and Arbitration
Abstract
Due to rapid growth of world’s population and urbanization in the world construction is becoming complex, and because of its this nature, effective communication is essential for ensuring successful outcomes in construction projects. However, ineffective communication can lead to project delays, increased costs, and disputes that may result in complicated litigation and arbitration. This literature review aims to examine the impact of ineffective communication in construction projects in Sabah, Malaysia. The review focuses on the role of the Construction Industry Development Board (CIDB) in promoting effective communication, the use of the Construction Industry Payment and Adjudication Act (CIPAA) to resolve disputes, and the effectiveness of the PAM Contract with Quantities in improving communication and reducing disputes in construction projects. The review analyses relevant literature on the topic, including studies that have investigated communication challenges in construction projects in, Malaysia. The findings indicate that ineffective communication is a prevalent issue in construction industry of Malaysia and can be caused by factors such as language barriers, cultural differences, and poor coordination among project stakeholders. Based on the literature review, recommendations are provided for improving communication in construction projects in Sabah, including the use of clear communication channels, regular project meetings, and effective project management strategies. The literature review highlights the significance of effective communication in construction projects and provides valuable insights for stakeholders involved in construction projects in the region.
References
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Arain, F. M., Pheng, L. S., & Maqsood, T. (2016). Factors affecting communication effectiveness in construction industry. Journal of Engineering, Design and Technology, 14(4), 611-625.
Ahiaga-Dagbui, D. D., Smith, S. D., & Love, P. E. (2018). Critical review of communication and trust in construction: Evidence, causes, and effects. Journal of Management in Engineering, 34(1), 04017032
Aibinu, A. A., & Jagboro, G. O. (2002). The effects of construction delays on project delivery in Nigerian construction industry. International Journal of Project Management, 20(8), 593-599. https://doi.org/10.1016/S0263-7863(01)00041-0
Al-Momani, A. H. (2000). Delays in public utility projects in Jordan. International Journal of Project Management, 18(2), 141-149. https://doi.org/10.1016/S0263-7863(98)00053-7
Alum et al. (2018). The Impact of Communication on Construction Project Performance. Journal of Engineering, Design and Technology, 16(4), 548-564. https://doi.org/10.1108/JEDT-03-2018-0028
Assaf, S. A., & Al-Khalil, M. (1994). Causes of delay in large construction projects. Journal of Management in Engineering, 10(2), 45-50. https://doi.org/10.1061/(ASCE)9742-597X(1994)10:2(45)
Al-Momani, A. H. (2000). Delays in public utility projects in Jordan. International Journal of Project Management, 18(2), 141-149. https://doi.org/10.1016/S0263-7863(98)00053-7
Assaf, S. A., & Al-Khalil, M. (1994). Causes of delay in large construction projects. Journal of Management in Engineering, 10(2), 45-50. https://doi.org/10.1061/(ASCE)9742-597X(1994)10:2(45)
Bacarini, F. L., & D'Ovidio, G. (2016). Delay analysis and claims prevention in complex construction projects. Journal of Construction Engineering and Management, 142(4), 04015087. https://doi.org/10.1061/(ASCE)CO.1943-7862.0001082
Bakan, I., & Kutay, M. E. (2017). Critical factors for construction delay: A Turkish case study. Journal of Civil Engineering and Management, 23(5), 636-649. https://doi.org/10.3846/13923730.2017.1305206
Choudhury, I., & Akhavan Farshchi, M. (2004). Factors affecting construction labor productivity in Kuwait. Journal of Construction Engineering and Management, 130(4), 585-595. https://doi.org/10.1061/(ASCE)0733-9364(2004)130:4(585)
Chan, A. P., & Hon, C. K. (2014). Miscommunication in construction projects: An overview. In Proceedings of the International Conference on Building Education and Research (pp. 151-162).
Chua, D. K., Kog, Y. C., & Loh, P. K. (2018). Exploring critical factors influencing communication in construction projects. Journal of Engineering, Design and Technology, 16(1), 132-150.
Cook, S., & Macaulay, S. (2013). Communication and collaboration on projects between the designer and builder. Construction Economics and Building, 13(4), 58-66. doi: 10.5130/AJCEB.v13i4.3181
Crawford, L., Pollack, J., & England, D. (2016). Unpacking communication in construction projects. Engineering, Construction and Architectural Management, 23(1), 112-129.
Doloi, H. (2012). Analysing factors affecting delays in Indian construction projects. International Journal of Project Management, 30(4), 479-489. https://doi.org/10.1016/j.ijproman.2011.08.004.
Emmitt, S., & Gorse, C. A. (2006). Construction communication. Blackwell Publishing.
Faniran, O. O., & Love, P. E. D. (2005). Modelling contractor-induced variations in construction projects. Construction Management and Economics, 23(2), 159-170. https://doi.org/10.1080/0144619042000306682
Gharaie, E., Hosseini, M. R., & Izadi, A. (2018). Analyzing the delay causes in construction projects: Case study of Iranian construction industry. Journal of Construction Engineering and Management, 144(1), 04017088. https://doi.org/10.1061
Griffith, A., Sidwell, A. C., & Elzarka, H. (2014). Communication within construction projects. Proceedings of the 2014 Construction Research Congress, 245-253. doi: 10.1061/9780784413517.026
Gunduz, M., Akinci, B., & Arditi, D. (2015). Factors affecting communication in post-disaster reconnaissance missions. Natural Hazards Review, 16(1), 04014023.
Gunduz, M., Yuksel, O., & Erdogan, B. (2015). Factors affecting construction labor productivity. Journal of Construction Engineering and Management, 141(7), 04015014. https://doi.org/10.1061/(ASCE)CO.1943-7862.0000981
Hossain et al. (2017). Causes and Effects of Miscommunication in Construction Industry in Bangladesh. Journal of Civil Engineering and Architecture Research, 4(4), 224-233. https://doi.org/10.15640/jcear.v4n4a3
Halil, Z., Bakar, A. H. A., & Yusoff, S. A. (2020). Exploring the use of social media for construction communication: A literature review. Journal of Engineering, Design and Technology, 18(5), 1135-1152.
Kaming, P. F., Olomolaiye, P. O., Holt, G. D., & Harris, F. C. (2003). Factors influencing construction time and cost overruns on high-rise projects in Indonesia. Construction Management and Economics, 21(7), 673-689.
Kazaz, A., Ulubeyli, S., & Tuncbilekli, N. (2006). Analysing communication issues in construction projects: A case study of a mega project in Turkey. International Journal of Project Management, 24(3), 214-222.
Kamarudin et al. (2015). Factors Affecting Communication in Construction Industry. Procedia Engineering, 125, 503-509. https://doi.org/10.1016/j.proeng.2015.11.070
Khan et al. (2019). Communication Gaps in Construction Projects: Causes, Impacts and Mitigation Measures. Journal of Construction Engineering and Management, 145(9), 04019058. https://doi.org/10.1061/(ASCE)CO.1943-7862.0001699
Khahro, S. H., & Ali, S. H. (2014). Effects of communication problems on construction projects in Pakistan. Journal of Management in Engineering, 31(5), 05014004. https://doi.org/10.1061/(ASCE)ME.1943-5479.0000272
Larsen et al. (2017). Exploring Communication Challenges in Construction Projects. Journal of Management in Engineering, 33(3), 04017001. https://doi.org/10.1061/(ASCE)ME.1943-5479.0000508
Lee, N. and Kim, Y. (2018) “A conceptual framework for effective communication in Construction Management: Information Processing and Visual Communication,” Construction Research Congress 2018 [Preprint]. Available at: https://doi.org/10.1061/9780784481264.052.
Lin, Y., Wang, X., Li, Q., & Li, J. (2018). Application of visual communication in construction management. Journal of Physics: Conference Series, 1006(1), 012028. https://doi.org/10.1088/1742-6596/1006/1/012028.
Mohamad, H.M. et al. (2021) “A case study of S-curve analysis: Causes, effects, tracing and monitoring project extension of Time,” Civil Engineering Journal, 7(4), pp. 649–661. Available at: https://doi.org/10.28991/cej-2021-03091679.
Mokhtarian, P., Dilmaghani, R., & Kiani, M. (2020). Causes of miscommunication in construction projects. In Advances in Construction and Demolition Waste Recycling (pp. 3-14). Springer.
Nordin, A. R., Hassan, R., & Yusof, A. M. (2014). A case study on the impact of communication on subcontractor claims in construction projects. International Journal of Project Management, 32(1), 64-73. https://doi.org/10.1016/j.ijproman.2013.01.006
Ogweno, D., Harris, R. I., & Adnan, H. (2016). Communication in construction projects: A review. Journal of Engineering, Design and Technology, 14(2), 384-403. doi: 10.1108/JEDT-06-2014-0028
Pentland, B. T. (2012). The new science of building great teams. Harvard Business Review, 90(4), 60-70.
Shen, L., Wu, C., Zhang, X., & Zhu, L. (2021). Investigation of communication barriers in the Chinese construction industry. Journal of Construction Engineering and Management, 147(1), 04020102.
Tse Wen, T. (2022, February 23). Malaysia's court dockets overflowing with construction disputes. The Edge Markets. https://www.theedgemarkets.com/article/malaysias-court-dockets-overflowing-construction-disputes
Wong, J. K. W., & Lam, P. T. I. (2011). Communication and Knowledge Management in Construction Project Execution. Journal of Professional Issues in Engineering Education and Practice, 137(1), 1-8. doi: 10.1061/(ASCE)EI.1943-5541.0000051
Yang, J. B. (2012). A Comprehensive Analysis of Contracts and Dispute Resolution in the Construction Industry. Advances in Materials Science and Engineering, 2012, 1-6. doi: 10.1155/2012/720613
Wang, Y., & Huang, T. (2019). Miscommunication in construction project management. Journal of Physics: Conference Series, 1249(1), 012023. https://doi.org/10.1088/1742-6596/1249/1/012023.
Abdul-Rahman, H., & Berawi, M. A. (2011). Critical success factors for industrialised building systems in Malaysia. Architectural Engineering and Design Management, 7(3), 177-190. https://doi.org/10.1080/17452007.2011.582395
Acharaya, S., Pati, R. K., & Majhi, S. (2006). Communication: The Key to Successful Project Management. Retrieved from https://www.pmi.org/learning/library/communication-key-successful-project-management-8339
Arain, F. M., Pheng, L. S., & Maqsood, T. (2016). Factors affecting communication effectiveness in construction industry. Journal of Engineering, Design and Technology, 14(4), 611-625.
Ahiaga-Dagbui, D. D., Smith, S. D., & Love, P. E. (2018). Critical review of communication and trust in construction: Evidence, causes, and effects. Journal of Management in Engineering, 34(1), 04017032
Aibinu, A. A., & Jagboro, G. O. (2002). The effects of construction delays on project delivery in Nigerian construction industry. International Journal of Project Management, 20(8), 593-599. https://doi.org/10.1016/S0263-7863(01)00041-0
Al-Momani, A. H. (2000). Delays in public utility projects in Jordan. International Journal of Project Management, 18(2), 141-149. https://doi.org/10.1016/S0263-7863(98)00053-7
Alum et al. (2018). The Impact of Communication on Construction Project Performance. Journal of Engineering, Design and Technology, 16(4), 548-564. https://doi.org/10.1108/JEDT-03-2018-0028
Assaf, S. A., & Al-Khalil, M. (1994). Causes of delay in large construction projects. Journal of Management in Engineering, 10(2), 45-50. https://doi.org/10.1061/(ASCE)9742-597X(1994)10:2(45)
Al-Momani, A. H. (2000). Delays in public utility projects in Jordan. International Journal of Project Management, 18(2), 141-149. https://doi.org/10.1016/S0263-7863(98)00053-7
Assaf, S. A., & Al-Khalil, M. (1994). Causes of delay in large construction projects. Journal of Management in Engineering, 10(2), 45-50. https://doi.org/10.1061/(ASCE)9742-597X(1994)10:2(45)
Bacarini, F. L., & D'Ovidio, G. (2016). Delay analysis and claims prevention in complex construction projects. Journal of Construction Engineering and Management, 142(4), 04015087. https://doi.org/10.1061/(ASCE)CO.1943-7862.0001082
Bakan, I., & Kutay, M. E. (2017). Critical factors for construction delay: A Turkish case study. Journal of Civil Engineering and Management, 23(5), 636-649. https://doi.org/10.3846/13923730.2017.1305206
Choudhury, I., & Akhavan Farshchi, M. (2004). Factors affecting construction labor productivity in Kuwait. Journal of Construction Engineering and Management, 130(4), 585-595. https://doi.org/10.1061/(ASCE)0733-9364(2004)130:4(585)
Chan, A. P., & Hon, C. K. (2014). Miscommunication in construction projects: An overview. In Proceedings of the International Conference on Building Education and Research (pp. 151-162).
Chua, D. K., Kog, Y. C., & Loh, P. K. (2018). Exploring critical factors influencing communication in construction projects. Journal of Engineering, Design and Technology, 16(1), 132-150.
Cook, S., & Macaulay, S. (2013). Communication and collaboration on projects between the designer and builder. Construction Economics and Building, 13(4), 58-66. doi: 10.5130/AJCEB.v13i4.3181
Crawford, L., Pollack, J., & England, D. (2016). Unpacking communication in construction projects. Engineering, Construction and Architectural Management, 23(1), 112-129.
Doloi, H. (2012). Analysing factors affecting delays in Indian construction projects. International Journal of Project Management, 30(4), 479-489. https://doi.org/10.1016/j.ijproman.2011.08.004.
Emmitt, S., & Gorse, C. A. (2006). Construction communication. Blackwell Publishing.
Faniran, O. O., & Love, P. E. D. (2005). Modelling contractor-induced variations in construction projects. Construction Management and Economics, 23(2), 159-170. https://doi.org/10.1080/0144619042000306682
Gharaie, E., Hosseini, M. R., & Izadi, A. (2018). Analyzing the delay causes in construction projects: Case study of Iranian construction industry. Journal of Construction Engineering and Management, 144(1), 04017088. https://doi.org/10.1061
Griffith, A., Sidwell, A. C., & Elzarka, H. (2014). Communication within construction projects. Proceedings of the 2014 Construction Research Congress, 245-253. doi: 10.1061/9780784413517.026
Gunduz, M., Akinci, B., & Arditi, D. (2015). Factors affecting communication in post-disaster reconnaissance missions. Natural Hazards Review, 16(1), 04014023.
Gunduz, M., Yuksel, O., & Erdogan, B. (2015). Factors affecting construction labor productivity. Journal of Construction Engineering and Management, 141(7), 04015014. https://doi.org/10.1061/(ASCE)CO.1943-7862.0000981
Hossain et al. (2017). Causes and Effects of Miscommunication in Construction Industry in Bangladesh. Journal of Civil Engineering and Architecture Research, 4(4), 224-233. https://doi.org/10.15640/jcear.v4n4a3
Halil, Z., Bakar, A. H. A., & Yusoff, S. A. (2020). Exploring the use of social media for construction communication: A literature review. Journal of Engineering, Design and Technology, 18(5), 1135-1152.
Kaming, P. F., Olomolaiye, P. O., Holt, G. D., & Harris, F. C. (2003). Factors influencing construction time and cost overruns on high-rise projects in Indonesia. Construction Management and Economics, 21(7), 673-689.
Kazaz, A., Ulubeyli, S., & Tuncbilekli, N. (2006). Analysing communication issues in construction projects: A case study of a mega project in Turkey. International Journal of Project Management, 24(3), 214-222.
Kamarudin et al. (2015). Factors Affecting Communication in Construction Industry. Procedia Engineering, 125, 503-509. https://doi.org/10.1016/j.proeng.2015.11.070
Khan et al. (2019). Communication Gaps in Construction Projects: Causes, Impacts and Mitigation Measures. Journal of Construction Engineering and Management, 145(9), 04019058. https://doi.org/10.1061/(ASCE)CO.1943-7862.0001699
Khahro, S. H., & Ali, S. H. (2014). Effects of communication problems on construction projects in Pakistan. Journal of Management in Engineering, 31(5), 05014004. https://doi.org/10.1061/(ASCE)ME.1943-5479.0000272
Larsen et al. (2017). Exploring Communication Challenges in Construction Projects. Journal of Management in Engineering, 33(3), 04017001. https://doi.org/10.1061/(ASCE)ME.1943-5479.0000508
Lee, N. and Kim, Y. (2018) “A conceptual framework for effective communication in Construction Management: Information Processing and Visual Communication,” Construction Research Congress 2018 [Preprint]. Available at: https://doi.org/10.1061/9780784481264.052.
Lin, Y., Wang, X., Li, Q., & Li, J. (2018). Application of visual communication in construction management. Journal of Physics: Conference Series, 1006(1), 012028. https://doi.org/10.1088/1742-6596/1006/1/012028.
Mohamad, H.M. et al. (2021) “A case study of S-curve analysis: Causes, effects, tracing and monitoring project extension of Time,” Civil Engineering Journal, 7(4), pp. 649–661. Available at: https://doi.org/10.28991/cej-2021-03091679.
Mokhtarian, P., Dilmaghani, R., & Kiani, M. (2020). Causes of miscommunication in construction projects. In Advances in Construction and Demolition Waste Recycling (pp. 3-14). Springer.
Nordin, A. R., Hassan, R., & Yusof, A. M. (2014). A case study on the impact of communication on subcontractor claims in construction projects. International Journal of Project Management, 32(1), 64-73. https://doi.org/10.1016/j.ijproman.2013.01.006
Ogweno, D., Harris, R. I., & Adnan, H. (2016). Communication in construction projects: A review. Journal of Engineering, Design and Technology, 14(2), 384-403. doi: 10.1108/JEDT-06-2014-0028
Pentland, B. T. (2012). The new science of building great teams. Harvard Business Review, 90(4), 60-70.
Shen, L., Wu, C., Zhang, X., & Zhu, L. (2021). Investigation of communication barriers in the Chinese construction industry. Journal of Construction Engineering and Management, 147(1), 04020102.
Tse Wen, T. (2022, February 23). Malaysia's court dockets overflowing with construction disputes. The Edge Markets. https://www.theedgemarkets.com/article/malaysias-court-dockets-overflowing-construction-disputes
Wong, J. K. W., & Lam, P. T. I. (2011). Communication and Knowledge Management in Construction Project Execution. Journal of Professional Issues in Engineering Education and Practice, 137(1), 1-8. doi: 10.1061/(ASCE)EI.1943-5541.0000051
Yang, J. B. (2012). A Comprehensive Analysis of Contracts and Dispute Resolution in the Construction Industry. Advances in Materials Science and Engineering, 2012, 1-6. doi: 10.1155/2012/720613
Wang, Y., & Huang, T. (2019). Miscommunication in construction project management. Journal of Physics: Conference Series, 1249(1), 012023. https://doi.org/10.1088/1742-6596/1249/1/012023.
Published
2023-09-01
How to Cite
FAHAD, Malik; MOHAMAD, Habib Musa.
A Review on Impact of Ineffective Communication in Construction Projects leads to Complicated Litigation and Arbitration.
International Journal of Business and Technology Management, [S.l.], v. 5, n. 3, p. 29-41, sep. 2023.
ISSN 2682-7646.
Available at: <https://myjms.mohe.gov.my/index.php/ijbtm/article/view/23734>. Date accessed: 09 dec. 2023.
Section
Articles
