The Impact of Biometric Time and Attendance System on Workforce Management Outcomes: The Moderating Role of Managerial Commitment in the Service Sector in Northern Ghana

  • Yakubu Suale Department of Marketing and Corporate Strategy, KNUST
  • Naail Mohammed Kamil Department of Marketing and Corporate Strategy, KNUST
  • Mohammed Borhandden Musah University of Bahrain
  • Mariama Zakari Department of Marketing and Corporate Strategy, KNUST
  • Adnan Mohammad Farah Bahrain Teachers College, University of Bahrain


In the advent of marauding technology, Workforce Management (WFM) has witnessed tremendous enrichments, especially, with the automation of time and attendance of employees. This is where Biometric Time and Attendance Management System (BTAMS) comes in handy. Undoubtedly, BTAMS has become an indispensable tool in managing workforce due to its perceived usefulness. Managerial Commitment (MC) also often associated with high success rate in technology adoption and indispensable in implementing any enterprise resource planning tool. This study adopted a cross-sectional descriptive survey design and collected data from 226 respondents. The analysis revealed that BTAMS has a positive relationship with workplace loafing, while having a positive significant effect on employee attendance too. Furthermore, the study found no direct significant effect on employee compensation. Interestingly, the study showed a significant moderating effect of MC on the relationship between BTAMS and employee attendance, but no significant positive relationship between BTAMS and employee compensation. 

Author Biographies

Yakubu Suale, Department of Marketing and Corporate Strategy, KNUST

Suale Yakubu holds Master of Philosophy degree (Management and Human Resource Strategy), Master of Science (Development Management) & Bachelor of Arts (Political Science). Professional Experience: Head of Department, HRM in Local Government Service-Ghana, Community Mediator (Alternative Dispute Resolution) and Teacher with Ghana Education Service. Areas of Interest: Data Analytics, Strategic Management-New Public Management & Human Resource Management, Training and Development, Industrial Relations & Occupational Health and Safety.

Naail Mohammed Kamil, Department of Marketing and Corporate Strategy, KNUST

Naail Mohammed Kamil, Associate Prof. Naail is a well-motivated academic professional with the passion for seeking and sharing knowledge, through edge cutting research and teaching. He is a renowned scholar with his outstanding contributions in Islamic Management and Islamic Banking & Finance. He holds a PhD in Business Administration (Islamic Management & Finance) from the International Islamic University Malaysia (IIUM) (2012), MBA (Islamic Banking & Finance) from IIUM (2009), and a BSc in Geological Engineering from the then KNUST – School of Mines, currently the George Grant University of Mines and Technology (2006). He has a firm background in Islamic Theology from Al-Azhariyya School in Kumasi, Ghana, and a certified Hafiz (memorizer) of Al-Qur’an with Distinction, certified by the Al-Muntada Al-Islami at London, UK. He teaches courses both at the undergraduate and postgraduate levels in areas including Organizational Behavior, Organizational Development, Comparative Business Ethics, Human Resource Management, General Management, Cross Cultural Management, Operations Management, Decision Science, Quantitative Decision Making, Research Methods, Advanced Quantitative and Qualitative Research, among others.

Mariama Zakari, Department of Marketing and Corporate Strategy, KNUST

Mariama Zakari, is a lecturer in the Department of Marketing and Corporate Strategy, KNUST. She holds MBA in Marketing, MPhil in Strategic Management and Consulting, and PhD in Business and Management: Strategic Management and Consulting Option. She teaches in the areas of Branding, Strategy and International Marketing among others. She has in the past worked on some research related to Organizational Culture, Entrepreneurial Orientation and Branding among others.

Adnan Mohammad Farah, Bahrain Teachers College, University of Bahrain

Adnan Mohammad Farah is a distinguished Professor of Counseling Psychology at Bahrain Teachers College, University of Bahrain, September 2008 – present. He Taught at different universities in Jordan as full time or adjunct professor such as; Yarmouk University, University of Jordan, Amman Arab University, Jordan University of Science and Technology. He served in different administrative positions such as the Head the of Mental Health Dept. at Qatar University, the Head of Psychology Department, and the Vice Dean of Students Affairs at Yarmouk University-Jordan, and the Director of Students Services at Bahrain Teachers College, University of Bahrain. His work focuses on Counseling and Clinical Psychology, Counselor Education, Couples and Family Therapy, School Mental Health, Counseling Services in Higher Education, Students Affairs and Students Services, Psychology Application into Teachers Education Programs.


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How to Cite
SUALE, Yakubu et al. The Impact of Biometric Time and Attendance System on Workforce Management Outcomes: The Moderating Role of Managerial Commitment in the Service Sector in Northern Ghana. International Journal of Business and Technology Management, [S.l.], v. 5, n. 3, p. 442-455, sep. 2023. ISSN 2682-7646. Available at: <>. Date accessed: 13 june 2024.