The Impact of Biometric Time and Attendance System on Workforce Management Outcomes: The Moderating Role of Managerial Commitment in the Service Sector in Northern Ghana

  • Yakubu Suale Department of Marketing and Corporate Strategy, KNUST
  • Naail Mohammed Kamil Department of Marketing and Corporate Strategy, KNUST
  • Mohammed Borhandden Musah University of Bahrain
  • Mariama Zakari Department of Marketing and Corporate Strategy, KNUST
  • Adnan Mohammad Farah Bahrain Teachers College, University of Bahrain

Abstract

In the advent of marauding technology, Workforce Management (WFM) has witnessed tremendous enrichments, especially, with the automation of time and attendance of employees. This is where Biometric Time and Attendance Management System (BTAMS) comes in handy. Undoubtedly, BTAMS has become an indispensable tool in managing workforce due to its perceived usefulness. Managerial Commitment (MC) also often associated with high success rate in technology adoption and indispensable in implementing any enterprise resource planning tool. This study adopted a cross-sectional descriptive survey design and collected data from 226 respondents. The analysis revealed that BTAMS has a positive relationship with workplace loafing, while having a positive significant effect on employee attendance too. Furthermore, the study found no direct significant effect on employee compensation. Interestingly, the study showed a significant moderating effect of MC on the relationship between BTAMS and employee attendance, but no significant positive relationship between BTAMS and employee compensation. 

Author Biographies

Yakubu Suale, Department of Marketing and Corporate Strategy, KNUST

Suale Yakubu holds Master of Philosophy degree (Management and Human Resource Strategy), Master of Science (Development Management) & Bachelor of Arts (Political Science). Professional Experience: Head of Department, HRM in Local Government Service-Ghana, Community Mediator (Alternative Dispute Resolution) and Teacher with Ghana Education Service. Areas of Interest: Data Analytics, Strategic Management-New Public Management & Human Resource Management, Training and Development, Industrial Relations & Occupational Health and Safety.

Naail Mohammed Kamil, Department of Marketing and Corporate Strategy, KNUST

Naail Mohammed Kamil, Associate Prof. Naail is a well-motivated academic professional with the passion for seeking and sharing knowledge, through edge cutting research and teaching. He is a renowned scholar with his outstanding contributions in Islamic Management and Islamic Banking & Finance. He holds a PhD in Business Administration (Islamic Management & Finance) from the International Islamic University Malaysia (IIUM) (2012), MBA (Islamic Banking & Finance) from IIUM (2009), and a BSc in Geological Engineering from the then KNUST – School of Mines, currently the George Grant University of Mines and Technology (2006). He has a firm background in Islamic Theology from Al-Azhariyya School in Kumasi, Ghana, and a certified Hafiz (memorizer) of Al-Qur’an with Distinction, certified by the Al-Muntada Al-Islami at London, UK. He teaches courses both at the undergraduate and postgraduate levels in areas including Organizational Behavior, Organizational Development, Comparative Business Ethics, Human Resource Management, General Management, Cross Cultural Management, Operations Management, Decision Science, Quantitative Decision Making, Research Methods, Advanced Quantitative and Qualitative Research, among others.

Mariama Zakari, Department of Marketing and Corporate Strategy, KNUST

Mariama Zakari, is a lecturer in the Department of Marketing and Corporate Strategy, KNUST. She holds MBA in Marketing, MPhil in Strategic Management and Consulting, and PhD in Business and Management: Strategic Management and Consulting Option. She teaches in the areas of Branding, Strategy and International Marketing among others. She has in the past worked on some research related to Organizational Culture, Entrepreneurial Orientation and Branding among others.

Adnan Mohammad Farah, Bahrain Teachers College, University of Bahrain

Adnan Mohammad Farah is a distinguished Professor of Counseling Psychology at Bahrain Teachers College, University of Bahrain, September 2008 – present. He Taught at different universities in Jordan as full time or adjunct professor such as; Yarmouk University, University of Jordan, Amman Arab University, Jordan University of Science and Technology. He served in different administrative positions such as the Head the of Mental Health Dept. at Qatar University, the Head of Psychology Department, and the Vice Dean of Students Affairs at Yarmouk University-Jordan, and the Director of Students Services at Bahrain Teachers College, University of Bahrain. His work focuses on Counseling and Clinical Psychology, Counselor Education, Couples and Family Therapy, School Mental Health, Counseling Services in Higher Education, Students Affairs and Students Services, Psychology Application into Teachers Education Programs.

References

Abbasi A. & Bamakan H. (2022). Automation Attendance System Approaches : A Practical Review. BOHR Internationa Journal of Internet Things Research, 1(1), 7-15.
Ahmed S., Wasim S., & Irfan S. (2019). Qualitatitative Versus Quantitative Research: A sumamrised Review. Journal of Evidence-Based Medical Healthcare, 2828-2832.
Aishwarya. R, Supriya. S., Sushmitha. R., Vandana. K., & Bhargavi A. ( 2022, April). Literature Survey on Attendance monitoring and access control system. International Advanced Research Journal in Science, Engineering and Technology, 09(04), 94-94.
Alden Q. G., Leo T. Z. & Joemar T. M. (2022, July). The Performance of Biometric Attendance Sytem (BAS): CTU-Tuburan Campus as Case Study. International Journal of Scientific and Research Publications, 12(07), 419-427.
Ali A., Javed M., Ihsan U. K. (2019). Relationship Between Between Biometric Attendance System with Performance, Job-related Stress and Satisfaction of University Teachers in Pakistan. Liberal Arts and Social Science Journal, 2(02), 44-49.
Badmus E.O., Odekunle O. P& Oyebi. (2021). Smart Fingerprint Biometric and RFID Time-Based Attendance Management System. European Journal of Electrical Engineering and Computer Science, 05(issue 1), 34-39.
Bawar A. A. A. & Devrim A. (2022). A Literature Review on Smart Attendance System. 3rd international Conference on Applied Engineering in Natural Sciences (pp. 1568-1574). Konya: Researchgate.
Brent, S. (2020, October). Why Integrating Time and Attendance with Payroll Benefits Everyone. Retrieved 2020, from Deluxe: http://www.deluxe.com/why-integrating-time-and-attendance-with -payroll-benefits-everyone
Chad, B. (2019, May 02). Choosing a Time and Attendance Manage System. Retrieved from Businew News Daily: www.busineesnews.com/6763-choosing-attendance-management-system.htmail
Chad, B. (2023, February 21). The Biometric Time and Attendnace System Laws you should Know. Retrieved May 18, 2023, from Business News Daily BND: http://www.businessnewsdaily.com
Chinedu, I. (16). Enhancing Attendance Management in Firms and Industries Using Fingerprint Biometric Recognition Techniques. IOSR Journal of Mobile Computing and Application, 03(1), 15-22.
Chiradeep, B. S. (2020). The Key Features of Attendance Magement System. Retrieved 2020, from HR-Technologist: http://www.hrtechnology.com
Dedi, M. (2020). The Impact of Fingerprint Attendance and Compensation Systems toward Discipline and Performance of Employees. International Journal of Advance Science and Technology, 29(7), 1773-1784.
Fornell, C. and Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), pp. 39-50.
Gupta M., Pandy J., Gaur J., & Vohra N. (2019). Preface to Research on Role of Technology in Workforce. Australasian Journal Journal of Information Systems, 23, 1-5.
Hair, F., Anderson, E., Tatham, L. & Black, C. (2018). Multivariate data analysis (8th edition). New Jersey: Pearson Prentice Hall.
Ian H. & S. Cary. (2019). All Present and Correct? Spottinfg the Signs when your People are Struggling-Presenteeism and Leavism. Workforce Management; Time and Attendance Management Excellence, 6(9), 1-36.
Isaac M. M., Henry N. K.,& Chinwe C. I. (2022). Analysis of Queueing Theory: Biometric and Manual Attendance Peorformance Measures. Int. Journal of Information and Communication Technology, 03(02), 1-5.
James T. A., Lawrence K.A. & Albert A. A. (2014). The ADoption of Fingerprint Timekeeping Technology in the Ghanaian Business Community:Effectiveness and Impact. International Journal on Computer Applications, 85(9), 32-39.
Jupeth, T. P. (2023, May 10). Quantitative Reserach Instrumen for Educator. Lecture Series on Research Process and Publication, 1-3.
Kenneth O., Iniobiong E., & Kinsley E. (2020). Fingerprint Biometric System Hygiene and the Risk of Covid-19 Transmission. JMIR Biomedical Engineering, 05(No 1).
Kenneth O., Iniobong E., Ini O. M. & Kingsley E. (2020). Fingerprint Biometric System Hygiene and The Risk of Covid-19 Transmission. JMIR Biomedical Engineering, 5(1).
Kisame, H. A. (2016). Computerised Clocking System and Operationa Performance: Ancse MOI Teaching and Refereal Hospital. University of Nairobi, School of Business. Nairobi: A Research Project Submitted in Partial Fulfilment for the Award of Degree of Master of Business Administration, School of Busimess, University of Nairobi.
Krishna V. N., Krishna V. C., Ramanulla L. C., & Asdaque H. (2019, May). Efficient and Smart Attendance Managment. International Journal of Innovative Technology and Exploring Technology, 08(7), 2426-2429.
Luay D., Ahmed M., Sameer M. A., & Abdallah A. A. (2021, November 3). Moderating Role of Top Management Commitment in Uage of Computerised Auditing Techniques. Accounting 7, 457-468.
Marija, K. (2019, November 15). What is Workforce Mangement and How it Works. Retrieved from Clockify: http://www.clokify.me/buisness/workforce-management-and-how-it-works
Mary, C. (2022). Workforce Mangement Meets Biometric to Address Workforce Challenges . Retrieved from Bayometric: http://www.bayometric.com/Workforce-Mangement-Meets-Biometric-to-Address-Workforce Challenges
Mingtao Z., Gang Z., & Meihong Q. (2022). College Smart Classroom Attendance Management System Based on Internet of Things. Computer Intelligence and Neuor Science, 1-9.
Nunnaly, J. (1978). Psychometric theory. New York: McGraw-Hill.
Odero M. A. & Ndolo J. (Change Management). Influence of Mnagerial Commitment on E-Procurement and Adoption in Kalamenga County. Strategic Journal Business and, 06(2), 1-14.
Olagunju M., Adeniyi A. E. & Odele T. O. (n.d.).
Roopa S., & Rani M, S. . (2012). Questionnaire Design for a Survey. Journal of Indian Othodontic Society, 273-277.
Saul, M. (2023, May 15). Questionnaire-Definition, Examples, Design and Types. Retrieved May 20, 2023, from SimplePsychology: https://www.simplypsychology.org/questionnaires.html
Sekaran, U. and Bougie, R. (2016). Research methods for business: a skill-building approach. United Kingdom: John Wiley and Sons Ltd Publication.
Stefan R. & Michael H. (2022). Validity, Reliability, and Significance: Empirical Methods for NLP and Data Science. Heidelberg : Morgan & Claypool Publishers.
Villaroman G. A. C., Pedro A. B. S., Bacani K. M., Clerrigo E. R. & Hipos A.T. (2018). The Use of Biometric Attendance Recording Sytsem (BARS) and Its Impact on the Work Performance of Cabanatuan City Government. EmployeeOpen Access Journal, 5, 1-10.
Published
2023-09-30
How to Cite
SUALE, Yakubu et al. The Impact of Biometric Time and Attendance System on Workforce Management Outcomes: The Moderating Role of Managerial Commitment in the Service Sector in Northern Ghana. International Journal of Business and Technology Management, [S.l.], v. 5, n. 3, p. 442-455, sep. 2023. ISSN 2682-7646. Available at: <https://myjms.mohe.gov.my/index.php/ijbtm/article/view/23683>. Date accessed: 13 june 2024.
Section
Articles