Employees’ Perception on Working from Home: A Case Study in Brunei
Abstract
Work from Home (hereon WFH) emerged as an effective intervention to protect workers from COVID-19 infection and ensure the continuity of businesses. However, the global workforce and business entities responded differently to this new paradigm shift due to disparities in implementing effective and employee-centric WFH strategies. Accordingly, this research uses the perceptual attitudes and experiences of employees to evaluate the existing organizational arrangements for WFH and their efficacy to facilitate employees in performing their jobs from home during the pandemic. We employed a qualitative approach and interviewed 15 employees of Organisation XYZ to investigate their perception of the organisation’s WFH arrangements and recorded their experiences. The study found that employees’ perceptual attitudes toward WFH during COVID-19 constitute four main components namely organisational support, personal factors, employee performance, and WFH transition. Further analyses elucidate that there are several components (themes) that positively and negatively impacted and shaped employees’ experience of WFH. Our study suggests effective strategies to facilitate organizations gearing up for the transition to WFH during the pandemic by understanding the underlying factors that influence employees’ perceptions and experiences of WFH.
References
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Fernández-Temprano, M.A., & Tejerina-Gaite, F. (2020). Types of director, board diversity and firm performance. Corporate Governance: The International Journal of Business in Society, 20(2), 324-342. https://doi.org/10.1108/CG-03-2019-0096.
Fisher, G.G., Bulger, C.A., & Smith, C.S. (2009). Beyond Work and Family: A Measure of Work/Nonwork Interference and Enhancement. Journal of Occupational Health Psychology, 14(4), 441–56. https://doi.org/10.1037/a0016737.
Ford, M., & Ward, K. (2021). South-East Asian unions respond to the pressure of COVID-19. International Journal of Labour Research, 10(1–2), 82-90.
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Gajendran, R.S., & Harrison, D.A. (2007). The Good, the Bad, and the Unknown About Telecommuting: Meta-Analysis of Psychological Mediators and Individual Consequences. Journal of Applied Psychology 92(6), 1524–41.
Galanti, T., Guidetti, G., Mazzei, E., Zappalà, S., & Toscano, F. (2021). Work From Home During the COVID-19 Outbreak: The Impact on Employees' Remote Work Productivity, Engagement, and Stress. Journal of Occupational and Environmental Medicine, 63(7), 426-432. https://doi.org/10.1097/JOM.0000000000002236.
Gálvez, A., Tirado, F., & Alcaraz, J.M. (2020). ‘Oh! Teleworking!’ Regimes of Engagement and the Lived Experience of Female Spanish Teleworkers. Business Ethics the Environment & Responsibility, 29(1), 180–192. https://doi.org/10.1111/beer.12240.
Grant, C.A., Wallace, L.M., Spurgeon, P.C., Tramontano, C., & Charalampous, M. (2019). Construction and Initial Validation of the e-Work Life Scale to Measure Remote eWorking. Employee Relations, 41 (1), 16–33. https://doi.org/10.1108/ER-09-2017-0229.
Guest, G., MacQueen, K.M., & Namey, E.E. (2011). Applied thematic analysis. sage publications.
ILO, International Labour Organization. (2021). From potential to practice: Preliminary findings on the numbers of workers working from home during the COVID-19 pandemic. Retrieved https://www.ilo.org/wcmsp5/groups/public/ed_protect/protrav/travail/documents/briefingnote/wcms_777896.pdf [Accessed 15 July 2022].
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Jain, T., Currie, G., & Aston, L. (2022). Covid and working from home: Long-term impacts and psycho-social determinants. Transportation Research Part A: Policy and Practice, 156, 52–68. https://doi.org/10.1016/j.tra.2021.12.007.
Kawakubo, S., & Arata, S. (2022). Study on residential environment and workers’ personality traits on productivity while working from home. Building and Environment, 212, 108787. https://doi.org/10.1016/j.buildenv.2022.108787.
Kerman, K., Korunka, C., & Tement, S. (2022). Work and home boundary violations during the COVID-19 pandemic: The role of segmentation preferences and unfinished tasks. Applied Psychology, 71(3), 784– 806. https://doi.org/10.1111/apps.12335.
Kim, J., Henly, J.R., Golden, L.M., & Lambert, S.J. (2020). Workplace Flexibility and Worker Well-Being by Gender. Journal of Marriage and Family, 82(3), 892-910. https://doi.org/10.1111/jomf.12633.
Kondracki, N.L., Wellman, N.S., & Amundson, D.R. (2002). Content analysis: Review of methods and their applications in nutrition education. Journal of Nutrition Education and Behavior, 34(4), 224–230. https://doi.org/10.1016/S1499-4046(06)60097-3.
Kossek, E.E., Lautsch, B.E., & Eaton, S.C. (2006). Telecommuting, Control, and Boundary Management: Correlates of Policy Use and Practice, Job Control, and Work-Family Effectiveness. Journal of Vocational Behavior, 68(2), 347–67. https://doi.org/10.1016/j.jvb.2005.07.002.
Lee, S.S., Chao, M.M. & He, H. (2022). When family interrupted work: the implications of gendered role perception in the face of COVID-19. Journal of Social Issues, 1–17. https://doi.org/10.1111/josi.12504.
Loef, B., van Oostrom, S.H., & van der Noordt, M. (2022). Lifelines Corona Research initiative, Proper KI. Working from home during the COVID-19 pandemic and its longitudinal association with physical activity and sedentary behavior. Scandinavian Journal of Work, Environment & Health, 48(5), 380-390. https://doi.org/10.5271/sjweh.4027.
Maxwell, J.A. (2012). Qualitative Research Design: An Interactive Approach. Thousand Oaks: Sage Publications.
Moises, Jr, C. (2020). Online data collection as adaptation in conducting quantitative and qualitative research during the COVID-19 pandemic. European Journal of Education Studies, 7(11). http://dx.doi.org/10.46827/ejes.v7i11.3336.
Nakrošiene, A., Ilona, B., & Bernadeta, G. (2019). Working from Home: Characteristics and Outcomes of Telework. International Journal of Manpower, 40(1), 87–101. https://doi.org/10.1108/IJM-07-2017-0172.
Narayanamurthy, G., & Tortorella, G. (2021). Impact of COVID-19 outbreak on employee performance – Moderating role of industry 4.0 base technologies. International Journal of Production Economics, 234, 108075. https://doi.org/10.1016/j.ijpe.2021.108075.
Nilles, J.M. (1997). Telework: Enabling Distributed Organizations: Implications for It Managers. Information Systems Management, 14(4), 7–14. https://doi.org/10.1080/10580539708907069.
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Published
2023-06-30
How to Cite
SARBINI, Nur Annisa; MAT ZIN, Razali; ALI, Qaisar.
Employees’ Perception on Working from Home: A Case Study in Brunei.
International Journal of Business and Technology Management, [S.l.], v. 5, n. 2, p. 219-233, june 2023.
ISSN 2682-7646.
Available at: <https://myjms.mohe.gov.my/index.php/ijbtm/article/view/22955>. Date accessed: 03 dec. 2023.
Section
Articles
