A Review of the Technology Acceptance Model in Electronic Health Records

  • Al-Momani Ala'a Postgraduate
  • Thurasamy Ramayah


Over the years, many theories and models have been proposed to explain and interpret behaviours related to the acceptance and usage of technology. The technology acceptance model (TAM), which has been tested in different technological applications, is the most well-known of these models. This article reviews previously published research on the application of TAM to electronic health records. According to the findings of this review, the original TAM was updated and extended to fit the dynamic healthcare service environment by absorbing and integrating variables from various theoretical frameworks as well as by adding variables in specific contextual settings. This demonstrates how the TAM model has been adapted and expanded to meet the specific demands of the healthcare industry, emphasising its usefulness in various settings.

Author Biographies

Al-Momani Ala'a, Postgraduate

Ala’a Al-Momani is currently a Ph.D. candidate at the School of Management, Universiti Sains Malaysia (USM), Malaysia. She was a lecturer for 9 years at the Faculty of Business Administration, Management Department, Taibah University, Al Madinah Al Monawarah, Saudi Arabia. She holds Bachelor’s degree in Management Information Systems from Yarmouk University, Jordan, in 2008. She also received her Master’s degree in Management Information Systems from Yarmouk University, Jordan, in 2013. Her areas of interest include technology management and research methodology. She is well-trained in quantitative analysis using SPSS, AMOS, and SmartPLS. She also holds a Professional Certificate in Business Analytics from the School of Management, Universiti Sains Malaysia (USM), Malaysia, in 2020.

Thurasamy Ramayah

T. Ramayah, is currently a Professor of Technology Management, School of Management, Universiti Sains Malaysia, Visiting Professor Daffodil International University (DIU) Bangladesh, Fakulti Ekonomi dan Pengurusan, Universiti Kebangsaan Malaysia (UKM), Faculty of Business, Economics and Social Development, Universiti Malaysia Terengganu (UMT), Faculty of Economics and  Business, Universiti Malaysia Sarawak (UNIMAS), Fakulti Pengurusan dan Perniagaan, Universiti Teknologi Mara (UiTM) and Adjunct Professor at Faculty of Economics and Business Universitas Indonesia (UI), University Center for Research & Development (UCRD), Chandigarh University (CU), India, Sunway University, Universiti Tunku Abdul Rahman (UTAR) and Universiti Tenaga Nasional (UNITEN), Malaysia. He has an h-index of 103 and citation of 42,126 in Google Scholar and i-10 index of 497, his h-index in SCOPUS is 59, with 12,651 citations while his h-index in ISI/Clarivate is 46 with 8,414 citations. His full profile can be accessed from http://www.ramayah.com


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How to Cite
ALA'A, Al-Momani; RAMAYAH, Thurasamy. A Review of the Technology Acceptance Model in Electronic Health Records. International Journal of Business and Technology Management, [S.l.], v. 5, n. 2, p. 8-19, june 2023. ISSN 2682-7646. Available at: <https://myjms.mohe.gov.my/index.php/ijbtm/article/view/21849>. Date accessed: 22 sep. 2023.