Exploring Factors that Influence Physicians’ Usage of mHealth on Physician-Patient Communication

  • Y.H. Lai AEUST

Abstract

Abstract: Background: A desirable physician-patient communication is broadly concluded to be able to reduce waste of medical resources and increase the patients’ confidence in recovery. Along with the rapid development of internet of things, hospitals have largely used mHealth as relationship structure to increase information exchange and relationship be- tween bilateral parties. Drawing on the theories of social exchange and social capital, this study extends technology acceptance model (TAM) to investigate social effects on mHealth adoption. Methods: 120 valid hypertension patient samples were collected with the attending aids of a medical center in Taiwan. Results: The result indicates that the conventional TAM constructs of perceived ease of use (PEOU) and perceived usefulness (PU) of mHealth technology are effective in constructing the social capital (mainly relational capital). The social capital (SC) is found to be significant that generated by PEOU and PU in affecting the mHealth adoption. However, negative capital (NC) effect due mainly to excessive structure capital that annoys patients will decrease adoption. Conclusions: While most studies focused so far on the positive outcomes of building relationship with doctors, we have to revealed its dark side as well. And we proof that patients would really suffered in overwhelmed relationships.

References

Bell, S.K., Mejilla, R., Anselmo, M., Darer, J.D., Elmore, J.G., Leveille, S., Ngo, L., Ralston, J.D., Delbanco, T., & Walker, J. (2017). When doctors share visit notes with patients: a study of patient and doctor perceptions of documentation errors, safety opportunities and the patient–doctor relationship. BMJ Quality & Safety Journal, 26(4), 262-270. https://doi.org/10.1136/bmjqs-2015-004697
Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS quarterly, 319-340. https://doi.org/10.2307/249008
Dugdale, D.C., Epstein, R., & Pantilat, S.Z. (1999). Time and the patient-physician relationship. Journal of general internal medicine, 14(Suppl 1), S34. https://doi.org/10.1046/j.1525-1497.1999.00263.x
Ellis, S.C., Henke Jr, J.W., & Kull, T.J. (2012). The effect of buyer behaviors on preferred customer status and access to supplier technological innovation: An empirical study of supplier perceptions. Industrial Marketing Management, 41(8), 1259-1269. https://doi.org/10.1016/j.indmarman.2012.10.010
Fuller, M.A., Serva, M.A., & Baroudi, J. (2010). Clarifying the integration of trust and TAM in e-commerce environments: implications for systems design and management. IEEE Transactions on Engineering Management, 57(3), 380-393. https://doi.org/10.1109/TEM.2009.2023111
Grassi, L., Meggiolaro, E., Berardi, M.A., Sirgo, A., Colistro, M.C., Andritsch, E., Montesi, A., Bertelli,T., Farkas, C., Caruso, R., Sabato, S., Massarenti, S., Linarez, E.J., Nanni, M.G. (2017). Beliefs about medicines, doctor-patient relationship, and coping among European patients with cancer. Psychooncology, 26(2), 282. https://doi.org/10.1002/pon.4125
Guo, X., Sun, Y., Wang, N., Peng, Z., & Yan, Z. (2013). The dark side of elderly acceptance of preventive mobile health services in China. Electronic Markets, 23(1), 49-61. https://doi.org/10.1007/s12525-012-0112-4
Hoque, M. R., Bao, Y., & Sorwar, G. (2017). Investigating factors influencing the adoption of e-Health in developing countries: A patient’s perspective. Informatics for Health and Social Care, 42(1), 1-17. https://doi.org/10.3109/17538157.2015.1075541
Hoque, R., & Sorwar, G. (2017). Understanding factors influencing the adoption of mHealth by the elderly: An extension of the UTAUT model. International journal of medical informatics, 101, 75-84. https://doi.org/10.1016/j.ijmedinf.2017.02.002
Hossain, N., Yokota, F., Sultana, N., & Ahmed, A. (2018). Factors Influencing Rural End-Users' Acceptance of e-Health in Developing Countries: A study on Portable Health Clinic in Bangladesh. Telemedicine and e-Health. https://doi.org/10.1089/tmj.2018.0039
Huysman, M., & Wulf, V. (2005). The role of information technology in building and sustaining the relational base of communities. The Information Society, 21(2), 81- 89. https://doi.org/10.1080/01972240590925285
Kohtamäki, M., Vesalainen, J., Henneberg, S., Naudé, P., & Ventresca, M.J. (2012). Enabling relationship structures and relationship performance improvement: The moderating role of relational capital. Industrial Marketing Management, 41(8), 1298-1309. https://doi.org/10.1016/j.indmarman.2012.08.001
McDonald, R. P., & Ho, M.-H. R. (2002). Principles and practice in reporting structural equation analyses. Psychological methods, 7(1), 64. https://doi.org/10.1037/1082-989X.7.1.64
Nahapiet, J., & Ghoshal, S. (1998). Social capital, intellectual capital, and the organizational advantage. Academy of management review, 23(2), 242-266. https://doi.org/10.5465/amr.1998.533225
Schiele, H., Calvi, R., & Gibbert, M. (2012). Customer attractiveness, supplier satisfaction and preferred customer status: Introduction, definitions and an overarching framework. Industrial Marketing Management, 41(8), 1178-1185. https://doi.org/10.1016/j.indmarman.2012.10.002
Tan, S. S.-L., & Goonawardene, N. (2017). Internet health information seeking and the patient-physician relationship: a systematic review. Journal of medical Internet research, 19(1), e9. https://doi.org/10.2196/jmir.5729
Villena, V. H., Revilla, E., & Choi, T. Y. (2011). The dark side of buyer–supplier relationships: A social capital perspective. Journal of Operations management, 29(6), 561-576. https://doi.org/10.1016/j.jom.2010.09.001
Wang, L., Wu, T., Guo, X., Zhang, X., Li, Y., & Wang, W. (2018). Exploring mHealth monitoring service acceptance from a service characteristics perspective. Electronic Commerce Research and Applications, 30, 159-168. https://doi.org/10.1016/j.elerap.2018.06.003
Yan, Z., Wang, T., Chen, Y., & Zhang, H. (2016). Knowledge sharing in online health communities: A social exchange theory perspective. Information & Management, 53(5), 643-653. https://doi.org/10.1016/j.im.2016.02.001
Published
2023-03-01
How to Cite
LAI, Y.H.. Exploring Factors that Influence Physicians’ Usage of mHealth on Physician-Patient Communication. International Journal of Business and Technology Management, [S.l.], v. 5, n. 1, p. 39-49, mar. 2023. ISSN 2682-7646. Available at: <https://myjms.mohe.gov.my/index.php/ijbtm/article/view/21436>. Date accessed: 19 may 2024.
Section
Articles