The Effect of Job Characteristics and Perceived Organizational Support on Employee Turnover Intention in the Retail Sector in Malaysia

  • Walid Abdullah Al-Suraihi
  • Asnidar Hanim Yusuf
  • Al-Hussain Abdullah Al-Suraihi


The retail industry in Malaysia is growing raptly through the past a few years and many competitors in that field. However, even there is an increase in the economy; employee turnover is a major issue in many organizations, where the employees’ turnover keeps increasing over the past years in Malaysia. Employee turnover intention is a serious problem that has been facing by organizations around the world. Furthermore, this research attempts to fill the gaps by examining the variables identified, namely job characteristics and perceived organizational support and their effect on the employees' turnover intention in the Malaysian retail sector. Therefore, this study might create awareness for the government to be alert to the turnover intention of retailers in Malaysia.


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How to Cite
AL-SURAIHI, Walid Abdullah; YUSUF, Asnidar Hanim; AL-SURAIHI, Al-Hussain Abdullah. The Effect of Job Characteristics and Perceived Organizational Support on Employee Turnover Intention in the Retail Sector in Malaysia. International Journal of Business and Technology Management, [S.l.], v. 2, n. 3, p. 106-116, oct. 2020. ISSN 2682-7646. Available at: <>. Date accessed: 13 june 2024.