Othman, Hazezul Razman, Mohd. Rose, Roslan, Mohd. Potri, Mohd. Saiful, Ibrahim, Mohd. Firdaus, AND Paharodzi, Ahmad Ashraf. " The Relationship Between E-Service Quality and Customer Satisfaction on Internet Banking in Klang Valley, Malaysia" International Journal of Business and Technology Management [Online], Volume 5 Number 2 (30 June 2023)