ARIA, Farzad Tahmasebi; 						DAFOULAS, George.
 Introducing a Conceptual Model for Electronic Customer Relationship Management Readiness in the Banking Sector.
<strong>International Journal of Business and Technology Management</strong>, [S.l.], v. 5, n. 2, p. 127-136, june 2023.
ISSN 2682-7646.
Available at: &lt;<a href="https://myjms.mohe.gov.my/index.php/ijbtm/article/view/22194" target="_new">https://myjms.mohe.gov.my/index.php/ijbtm/article/view/22194</a>&gt;. Date accessed: 04 dec. 2023.