Tourism and Hospitality Students’ Perceptions of Careers in the Industry: A Case Study of Politeknik Tuanku Syed Sirajuddin

  • Irda Yusila Yunus
  • Filzatul Syahirah Ridzwan
  • Siti Nurhaliza Azhar
  • Anis Suriati Muhammad Rajis
  • Nur Aidila Harun
  • Muhamad Saufiyudin Omar

Abstract

The tourism and hospitality industry worldwide has been confronted with the problem of attracting and retaining quality employees. If today’s students are to become effective practitioners of tomorrow, it is fundamental to understand their tourism and hospitality employment perceptions. Therefore, this study examines the tourism and hospitality students’ perception of careers in the tourism and hospitality industry based on three factors: physical working conditions, co-workers, and pay and benefits. This study employed a quantitative and single cross-sectional study. A self-administrated questionnaire was distributed, and 201 students responded. The descriptive analysis results revealed that physical working conditions, co-workers, and pay and benefits show a high level of students’ perceptions of this industry. It implies that focusing on these three factors are critically important to attract students to work at organisations in the tourism and hospitality industry. This study will benefit the students, institution, and tourism and hospitality employers to improve the current situation

References

Adhoch, R. (2019). Perceived benefits and making a career choice in the hospitality industry: Is it worth it? International Journal of Research in Tourism and Hospitality, 5(3), 26-33.
Ahmad, R., Rashid, B., & Mohd Shariff, N. (2014). Malaysian hospitality industry: Graduates’ justifications for leaving the industry. International Journal of Management Studies, 21(2), 1-20.
Ariza-Montes, A., Hernández-Perlines, F., Han, H., & Law, R. (2019). Human dimension of the hospitality industry: Working conditions and psychological well-being among European servers. Journal of Hospitality and Tourism Management, 41, 138-147.
Atef, T., & Al Balushi, M. (2017). Omani tourism and hospitality students’ employment intentions and job preferences. Quality Assurance in Education, 25(4), 1-23.
Bhalla, A., & Dawra, S. (2019). Factors influencing students’ career intention in hospitality industry. A review. Journal of Management and Research, 5(1), 9-14.
Brislin, R.W. (1970). Back-translation for cross-cultural research. Journal of cross-cultural psychology, 1(3), 185-216.
Chen, T. L., & Shen, C. C. (2012). Today's intern, tomorrow's practitioner?-The influence of internship programmes on students' career development in the hospitality industry. Journal of Hospitality, Leisure, Sport & Tourism Education, 11(1), 29-40.
El-Houshy, S. (2018). Hospitality students' perceptions towards working in hotels: A case study of the faculty of tourism and hotels in Alexandria University. arXiv preprint arXiv:1807.09660. 800-819.
Farmaki, A. (2018). Tourism and hospitality internships: A prologue to career intentions? Journal of Hospitality, Leisure, Sport & Tourism Education, 23, 50-58.
Kukreti, R., & Dani, R. (2020). Individual factors and internship satisfaction of hotel management graduates. International Journal of Advanced Science and Technology, 29(11s), 878-884.
Kusluvan, S., & Kusluvan, Z. (2000). Perceptions and attitudes of undergraduate tourism students towards working in the tourism industry in Turkey. Tourism management, 21(3), 251-269.
Liat, C.B., Mansori, S., Abu, N.K., & Seng, Y.C. (2020). Tourist satisfaction in the Malaysia tourism industry: Relationship between service innovation and destination image. Jurnal Pengurusan, 60, 1-18.
Mohammed, A.A.M. (2018). Student's intention to join the hotel industry in Malaysia: The role of physical working conditions, pay and benefits, and promotion opportunities. Journal of Business and Retail Management Research, 12(4), 482-497.
Richardson, S. (2008). Undergraduate tourism and hospitality student’s attitudes toward a career in the industry: A preliminary investigation. Journal of Teaching in Travel & Tourism, 8(1), 23-46.
Richardson, S. (2010). Tourism and hospitality students’ perceptions of a career in the industry: A comparison of domestic (Australian) students and international students studying in Australia. Journal of Hospitality and Tourism Management, 17, 1–11.
Shum, C., Ghosh, A., & Gatling, A. (2019). Prosocial rule breaking to help co-worker: Nature, causes, and effect on service performance. International Journal of Hospitality Management, 79, 100-109.
Tews, M. J., Michel, J. W., & Stafford, K. (2019). Abusive co-worker treatment, co-worker support, and employee turnover. Journal of Leadership & Organizational Studies, 26(4), 413-423.
Tuzunkan, D. (2018). Undergraduate tourism students’ perceptions and attitudes towards tourism industry: The case of Daejeon, South Korea. GeoJournal of Tourism and Geosites, 21(1), 103-111.
Wahab, N. A., Jaafar, R., & Sunarti, S. (2020). Involvement of orang asli youth in vocational education and training in Malaysia: Aspirations and outcomes. Asian Journal of Assessment in Teaching and Learning, 10(2), 18-26.
Wen, H., Li, X., & Kwon, J. (2018). Undergraduate students’ attitudes toward and perceptions of hospitality careers in Mainland China. Journal of Hospitality & Tourism Education, 1-15.
Published
2021-06-01
How to Cite
YUNUS, Irda Yusila et al. Tourism and Hospitality Students’ Perceptions of Careers in the Industry: A Case Study of Politeknik Tuanku Syed Sirajuddin. International Journal of Advanced Research in Education and Society, [S.l.], v. 3, n. 2, p. 82-89, june 2021. ISSN 2682-8138. Available at: <https://myjms.mohe.gov.my/index.php/ijares/article/view/13489>. Date accessed: 28 jan. 2022.
Section
Articles