Online Learning Issues and Challenges during COVID-19 Pandemic: A Case Study at a Private University College

  • Mas Anom Abdul Rashid
  • Mohd Noor Azman Othman
  • Zaid Mat Yusop


The COVID-19 pandemic has affected all aspects of the world’s daily activities since it was officially declared as a pandemic at the beginning of 2020 by WHO. As a result, the term new normal has been coined for all daily activities including teaching and learning process. From face to face interaction, the new normal approach has forced all teaching learning process to go online. Even though this approach is not new but it is now being practiced more rigorously as it is deemed the only approach available and most practical to prevent the virus from spreading even more. Since it is now being practiced more rigorously there will definitely be issues and challenges as a result. This study explored those issues and challenges faced by the students in the process. The responses for this study were collected using a questionnaire on google form shared on WhatsApp application among the students at a private university college and 370 data were analyzed.  It was found that the majority of the respondents 36.2% stated that they had difficulties in learning online and another 37% stressed that the access to the internet was an issue to them.  In addition, the speed of the downloading of materials and videos are also a problem.  Therefore, efforts have to be made to meet the students’ expectation when implementing the online teaching and learning system.


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How to Cite
ABDUL RASHID, Mas Anom; OTHMAN, Mohd Noor Azman; MAT YUSOP, Zaid. Online Learning Issues and Challenges during COVID-19 Pandemic: A Case Study at a Private University College. International Journal of Advanced Research in Education and Society, [S.l.], v. 3, n. 2, p. 50-57, june 2021. ISSN 2682-8138. Available at: <>. Date accessed: 26 may 2022.