Determinants of Customer’s Adoption on Digital Banking Services in Malaysia
Abstract
Fourth Industrial Revolution has become the indicator for the traditional businesses in several sectors to be transformed to digital where it represents a change of the business activities and how to enhance customer’s acquisition. In the banking sector for instance, the number of digital savvy customers has been growing rapidly where the trends eventually translate to increased consumer demand for digital related services such as online banking. Other issue arises as well even there are rapid shift toward digital banking, several factors should be considered by traditional / incumbent banks in providing multiple channels and counter services However, based on secondary review, this research found that the adoption of digital banking infrastructure led the nation to high-income economy yet there remains some insufficient stages and demand side factors prevents the uptake of cashless technology. Many studies done on the customer’s intention and adoption but used the limited existing models or extended model in direct relationship. Therefore, this article reviews outlines of other dimension for determinants of customer’s adoption on digital banking services. In addition, this research proposes a conceptual framework to strengthen the relationship between variables to determine the customer’s adoption on digital banking services in Malaysia.
References
Charkham, J. (1994), Keeping Good Company: A Study of Corporate Governance in Five Countries,Clarendon Press, Oxford.
Du, M., Boateng, A., Newton, D., 2016. The impact of state ownership, formal institutions and resource seeking on acquirers’ returns of Chinese M&A. Rev. Quant. Finance Account. 47 (1), 159–178.
Firth, M., Fung, P. and Rui, O.M. (2002), ‘‘Ownership, governance mechanisms, and agency costs in Chinese firms’’, working paper, The Hong Kong Polytechnic University, Hong Kong.
Fan, J. P. H., Wong, T. J., & Zhang, T. (2007). Politically Connected CEOs, Corporate Governance, and Post-IPO Performance of China's Newly Partially Privatized Firms. Journal of Financial Economics, 84(2), 330-357. DOI: 10.1016/j.jfineco.2006.03.002
Gao, H., Harford, J., & Li, K. (2013). Determinants of Corporate Cash Policy: Insights from Private firms in China. Journal of Financial Economics, 109(1), 62-82. DOI: 10.1016/j.jfineco.2013.02.010
Gao, W., Li, W., Huang, Z., 2017. Do family CEOs benefit investment efficiency when they face uncertainty? Evidence from Chinese family firms. Chin. Manage. Stud. 11 (2), 248–269.
Jensen, M.C. (1993), ‘‘The modern industrial revolution, exit, and the failure of internal control systems’’, Journal of Finance, Vol. 48, pp. 831-80.
Jiang, Fuxiu, and Kenneth A. Kim. 2015. “Corporate Governance in China: A Modern Perspective.” Journal of Corporate Finance 32: 190–216. http://dx.doi.org/10.1016/j.jcorpfin.2014.10.010.
Li, H., Meng, L., Wang, Q., & Zhou, L. A. (2008). Political Connections, Financing and Firm Performance: Evidence from Chinese Private Firms. Journal of Development Economics, 87(2), 283-299. DOI: 10.1016/j.jdeveco.2007.05.006
Li,W., Gao, W., Sun, W., 2015. Do managers in Chinese family firms learn from the market? Evidence from Chinese private placement. J. Appl. Bus. Res. 31 (2), 471–488.
Lo, Kin, Felipe Ramos, and Rafael Rogo. 2017. “Earnings Management and Annual Report Readability.” Journal of Accounting and Economics 63(1): 1–25. http://dx.doi.org/10.1016/j.jacceco.2016.09.002.
Mace, M.L. (1971), Directors: Myth and Reality, Harvard University, Graduate School of Business Administration, Cambridge, MA.
Palea, Vera. 2013. “IAS / IFRS and Financial Reporting Quality : Lessons from the European Experience Q.” China Journal of Accounting Research 6(4): 247–63. http://dx.doi.org/10.1016/j.cjar.2013.08.003.
Shleifer, A. and Vishny, R.W. (1997), ‘‘A survey of corporate governance’’, Journal of Finance, Vol. 52, pp. 737-75
Xue, J.F. (2001), ‘‘Ownership structure, corporate governance and corporate performance’’, PhD dissertation, Shanghai University of Finance and Economics, Shanghai.
Xu, X., & Wang, Y. (1999). Ownership Structure and Corporate Governance in Chinese Stock Companies. China Economic Review, 10(1), 75-98. DOI: 10.1016/s1043-951x(99)00003-8
Yuan, H.Q. (1999), ‘‘An analysis of dividends policy of China listed companies’’, PhD dissertation,Shanghai University of Finance and Economics, Shanghai.
Yunhao Dai, Dongmin Kong, Li Wang. 2013. “Information Asymmetry, Mutual Funds and.Pdf.” : 187–209.
