Knowledge Sharing Behaviour is Critical for Business Continuity in a Pandemic
Abstract
The widespread COVID-19 epidemic has had a profound impact on businesses all around the world by hastening their digitalization. The operations of the airport are also being transformed to ensure business continuity. The Malaysian government's mobility control order (MCO) requires workers to work from home on alternate days. This working structure necessitated requirements for active knowledge exchange behavior. This study examines Airport Terminal Services (ATS) employees' knowledge sharing attitudes, subjective standards, and perceived control behaviors using quantitative method. The findings show that the associations between attitude and perceived control behavior in knowledge sharing are moderate. The respondents demonstrate weak relationships between subjective norms and knowledge sharing. As a result, it is suggested that ATS should invest in improving the subjective norm by developing a knowledge sharing culture within the firm. A comprehensive knowledge management system that includes data and information access, storage, and retrieval would allow the corporation to continue operations regardless of the situation. Knowledge sharing is accelerated via constant communication, staff engagement, and training. Airport operations are vulnerable to a variety of unforeseen events, including pandemics, natural disasters, and accidents. As a result, ensuring a resilient design of work processes and workers' desire to embark on the change endeavor is critical to corporate sustainability.
References
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Halpern, N., & Mwesiumo, D. (2021). Airport service quality and passenger satisfaction: The impact of service failure on the likelihood of promoting an airport online. Research in Transportation Business & Management, 41, 100667.
Iacuzzi, S., Fedele, P., & Garlatti, A. (2020). Beyond Coronavirus: the role for knowledge management in schools responses to crises. Knowledge Management Research and Practice, 00(00), 1–6. https://doi.org/10.1080/14778238.2020.1838963
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Lu, H., & Wang, J. (2018). Entrepreneurial intention of two patterns of planned behaviour and alertness: empirical evidence in China. The Journal of Asian Finance, Economics and Business, 5(2), 63-72.
Malaysia Tourism Statistics in Brief (2021). Available at https://www.tourism.gov.my/statistics
Matiza, T. (2020). Post-COVID-19 crisis travel behavior: Towards mitigating the effects of perceived risk. Journal of Tourism Futures, 8(1), 99-108
Negara, D. J., Ferdinand, F., Meitiana, M., Astuti, M. H., Anden, T., Sarlawa, R., & Mahrita, A. (2021). Knowledge Sharing Behavior in Indonesia: An Application of Planned Behaviour Theory. Journal of Asian Finance, Economics and Business, 8(3), 1053–1064. https://doi.org/10.13106/jafeb.2021.vol8.no3.1053
Nguyen, M., Malik, A., & Sharma, P. (2021). How to motivate employees to engage in online knowledge sharing? Differences between posters and lurkers. Journal of Knowledge Management, 25(7), 1811–1831. https://doi.org/10.1108/JKM-08-2020-0649
Nguyen, T. M., Siri, N. S., & Malik, A. (2021). Multilevel influences on individual knowledge sharing behaviors: the moderating effects of knowledge sharing opportunity and collectivism. Journal of Knowledge Management, January. https://doi.org/10.1108/JKM-01-2021-0009
Pallant, J. F., Haines, H. M., Green, P., Toohill, J., Gamble, J., Creedy, D. K., & Fenwick, J. (2016). Assessment of the dimensionality of the Wijma delivery expectancy/experience questionnaire using factor analysis and Rasch analysis. BMC pregnancy and childbirth, 16(1), 1-11.
Pavlou, P. A., & Fygenson, M. (2006). Understanding and predicting electronic commerce adoption: An extension of the theory of planned behavior. MIS quarterly, 115-143.
Rahman, M. S., Osmangani, A. M., Daud, N. M., & AbdelFattah, F. A. M. (2016). Knowledge sharing behaviors among non academic staff of higher learning institutions: Attitude, subjective norms and behavioral intention embedded model. Library Review, 65(1–2), 65–83. https://doi.org/10.1108/LR-02-2015-0017
Razak, N. A., Rahim, R. A., & Shah, M. (2020). Regression Analysis of Knowledge Sharing Behavior Regression Analysis of Knowledge Sharing Behavior. June 2019. https://doi.org/10.24191/abrij.v5i1.9989
Rezaei, F., Khalilzadeh, M., & Soleimani, P. (2021). Factors Affecting Knowledge Management and Its Effect on Organizational Performance: Mediating the Role of Human Capital. Advances in Human-Computer Interaction, 2021(February). https://doi.org/10.1155/2021/8857572
Shami, G. M., Rehman, C. A., & Bin Dost, M. K. (2019). Knowledge sharing and business process: The mediating role of organizational factors. Pakistan Journal of Commerce and Social Science, 13(2), 436–454.
Sekaran, U., & Bougie, R. (2016). Research methods for business: a skill-building approach (7th ed.). Chichester, West Sussex, United Kingdom John Wiley & Sons.
Serrano, F., & Kazda, A. (2020). Business continuity during pandemics–lessons learned about airport personnel. Transportation Research Procedia, 51, 56-66.
Song, Z., & Shi, X. (2020). Cherry growers’ perceived adaptation efficacy to climate change and meteorological hazards in northwest China. International Journal of Disaster Risk Reduction, 46(April). https://doi.org/10.1016/j.ijdrr.2020.101620
Syed, A., Gul, N., Khan, H. H., Danish, M., Haq, S. M. N. U., Sarwar, B., Azhar, U., & Ahmed, W. (2021). The Impact of Knowledge Management Processes on Knowledge Sharing Attitude : The Role of Subjective Norms. 8(1), 1017–1030. https://doi.org/10.13106/jafeb.2021.vol8.no1.1017
Tabachnick, B. G., & Fidell, L. S. (2018). Using multivariate statistics (7th ed.). Pearson
Vyas. L., & Butakhieo. N. (2021) The impact of working from home during COVID-19 on work and life domains: an exploratory study on Hong Kong, Policy Design and Practice, 4:1, 59-76, DOI: 10.1080/25741292.2020.1863560
Waizenegger. L., McKenna. B., Cai., W. & Bendz., T. (2020) An affordance perspective of team collaboration and enforced working from home during COVID-19, European Journal of Information Systems, 29:4, 429-442, DOI: 10.1080/0960085X.2020.1800417
Wang, W. T., & Wu, S. Y. (2020). Knowledge management based on information technology in response to COVID-19 crisis. Knowledge Management Research and Practice, 00(00), 1–7. https://doi.org/10.1080/14778238.2020.1860665
Wu, Y., & Zhu, W. (2012). An integrated theoretical model for determinants of knowledge sharing behaviours. Kybernetes, 41(10), 1462-1482.
Zhang, P., & Ng, F. F. (2012). Attitude toward knowledge sharing in construction teams. Industrial Management and Data Systems, 112(9), 1326–1347. https://doi.org/10.1108/02635571211278956
Akram, T., Lei, S., Haider, M. J., & Hussain, S. T. (2018). Exploring the Impact of Knowledge Sharing on the Innovative Work Behavior of Employees: A Study in China. International Business Research, 11(3), 186. https://doi.org/10.5539/ibr.v11n3p186
Ajzen, I., 1991. The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), pp.179-211.
Ajzen, I., & Fishbein, M. (2000). Attitudes and the attitude-behavior relation: Reasoned and automatic processes. European review of social psychology, 11(1), 1-33.
Ajzen, I., Brown, T. C., & Carvajal, F. (2004). Explaining the discrepancy between intentions and actions: The case of hypothetical bias in contingent valuation. Personality and social psychology bulletin, 30(9), 1108-1121.Armitage, C. J., & Conner, M. (1999). The theory of planned behaviour: Assessment of predictive validity and “perceived control.” British Journal of Social Psychology, 38(1), 35–54. https://doi.org/10.1348/014466699164022
Bakır, M., Akan, Ş., Özdemir, E., Nguyen, P. H., Tsai, J. F., & Pham, H. A. (2022). How to achieve passenger satisfaction in the airport? Findings from regression analysis and necessary condition analysis approaches through online airport reviews. Sustainability, 14(4), 2151.
“Capa's Aviation Awards for Excellence.” CAPA - Centre for Aviation, https://centreforaviation.com/about/capa-awards.
Dalkir, K. (2017). Knowledge management in theory and practice. MIT press.
Dung, M., & Brundrett, M. (2021). The Efficacy of the SECI Model for the Training of High School Teachers in Relation to Gender Equality in Vietnam. VNU Journal Of Science: Education Research, 37(4). doi:10.25073/2588-1159/vnuer.4530
El-chaarani, H., & El-abiad, Z. (2020). Knowledge Management and Job Performance : The Case of Lebanese Banking Sector. 10(1), 91–98.
Hair, J. F. (1995). Multivariate data analysis : with readings (by) J.F. Hair (... and others). Macmillan. https://dl.acm.org/citation.cfm?id=207590
Hair Jr, J. F., Howard, M. C., & Nitzl, C. (2020). Assessing measurement model quality in PLS-SEM using confirmatory composite analysis. Journal of Business Research, 109, 101-110.
Halpern, N., & Mwesiumo, D. (2021). Airport service quality and passenger satisfaction: The impact of service failure on the likelihood of promoting an airport online. Research in Transportation Business & Management, 41, 100667.
Iacuzzi, S., Fedele, P., & Garlatti, A. (2020). Beyond Coronavirus: the role for knowledge management in schools responses to crises. Knowledge Management Research and Practice, 00(00), 1–6. https://doi.org/10.1080/14778238.2020.1838963
Iqbal, A., Latif, F., Marimon, F., Sahibzada, U. F., & Hussain, S. (2019). From knowledge management to organizational performance: Modelling the mediating role of innovation and intellectual capital in higher education. Journal of Enterprise Information Management, 32(1), 36–59. https://doi.org/10.1108/JEIM-04-2018-0083
Jaffri Saad, R. Al, & Ahmi, A. (2017). Knowledge Sharing and Barriers in Organizations : A Conceptual Paper on Knowledge Sharing and Barriers in Organizations : A Conceptual Paper on Knowledge-Management Strategy. December. https://doi.org/10.52962/ipjaf.2017.1.4.26
Javaid, J., Soroya, S., & Mahmood, K. (2020). Impact of personal and organizational factors on knowledge sharing attitude of university teachers in Pakistan. Electronic Library, 38(2), 317–336. https://doi.org/10.1108/EL-05-2019-0121
Klein, V. B., & Todesco, J. L. (2021). COVID‐19 crisis and SMEs responses: The role of digital transformation. Knowledge and Process Management, 28(2), 117-133.
Kipkosgei, F., Son, S. Y., & Kang, S. W. (2020). Coworker trust and knowledge sharing among public sector employees in Kenya. International Journal of Environmental Research and Public Health, 17(6), 17–19. https://doi.org/10.3390/ijerph17062009
Lin, C. Y., & Huang, C. K. (2020). Understanding the antecedents of knowledge sharing behaviour and its relationship to team effectiveness and individual learning. Australasian Journal of Educational Technology, 36(2). https://doi.org/10.14742/AJET.4549
Lu, H., & Wang, J. (2018). Entrepreneurial intention of two patterns of planned behaviour and alertness: empirical evidence in China. The Journal of Asian Finance, Economics and Business, 5(2), 63-72.
Malaysia Tourism Statistics in Brief (2021). Available at https://www.tourism.gov.my/statistics
Matiza, T. (2020). Post-COVID-19 crisis travel behavior: Towards mitigating the effects of perceived risk. Journal of Tourism Futures, 8(1), 99-108
Negara, D. J., Ferdinand, F., Meitiana, M., Astuti, M. H., Anden, T., Sarlawa, R., & Mahrita, A. (2021). Knowledge Sharing Behavior in Indonesia: An Application of Planned Behaviour Theory. Journal of Asian Finance, Economics and Business, 8(3), 1053–1064. https://doi.org/10.13106/jafeb.2021.vol8.no3.1053
Nguyen, M., Malik, A., & Sharma, P. (2021). How to motivate employees to engage in online knowledge sharing? Differences between posters and lurkers. Journal of Knowledge Management, 25(7), 1811–1831. https://doi.org/10.1108/JKM-08-2020-0649
Nguyen, T. M., Siri, N. S., & Malik, A. (2021). Multilevel influences on individual knowledge sharing behaviors: the moderating effects of knowledge sharing opportunity and collectivism. Journal of Knowledge Management, January. https://doi.org/10.1108/JKM-01-2021-0009
Pallant, J. F., Haines, H. M., Green, P., Toohill, J., Gamble, J., Creedy, D. K., & Fenwick, J. (2016). Assessment of the dimensionality of the Wijma delivery expectancy/experience questionnaire using factor analysis and Rasch analysis. BMC pregnancy and childbirth, 16(1), 1-11.
Pavlou, P. A., & Fygenson, M. (2006). Understanding and predicting electronic commerce adoption: An extension of the theory of planned behavior. MIS quarterly, 115-143.
Rahman, M. S., Osmangani, A. M., Daud, N. M., & AbdelFattah, F. A. M. (2016). Knowledge sharing behaviors among non academic staff of higher learning institutions: Attitude, subjective norms and behavioral intention embedded model. Library Review, 65(1–2), 65–83. https://doi.org/10.1108/LR-02-2015-0017
Razak, N. A., Rahim, R. A., & Shah, M. (2020). Regression Analysis of Knowledge Sharing Behavior Regression Analysis of Knowledge Sharing Behavior. June 2019. https://doi.org/10.24191/abrij.v5i1.9989
Rezaei, F., Khalilzadeh, M., & Soleimani, P. (2021). Factors Affecting Knowledge Management and Its Effect on Organizational Performance: Mediating the Role of Human Capital. Advances in Human-Computer Interaction, 2021(February). https://doi.org/10.1155/2021/8857572
Shami, G. M., Rehman, C. A., & Bin Dost, M. K. (2019). Knowledge sharing and business process: The mediating role of organizational factors. Pakistan Journal of Commerce and Social Science, 13(2), 436–454.
Sekaran, U., & Bougie, R. (2016). Research methods for business: a skill-building approach (7th ed.). Chichester, West Sussex, United Kingdom John Wiley & Sons.
Serrano, F., & Kazda, A. (2020). Business continuity during pandemics–lessons learned about airport personnel. Transportation Research Procedia, 51, 56-66.
Song, Z., & Shi, X. (2020). Cherry growers’ perceived adaptation efficacy to climate change and meteorological hazards in northwest China. International Journal of Disaster Risk Reduction, 46(April). https://doi.org/10.1016/j.ijdrr.2020.101620
Syed, A., Gul, N., Khan, H. H., Danish, M., Haq, S. M. N. U., Sarwar, B., Azhar, U., & Ahmed, W. (2021). The Impact of Knowledge Management Processes on Knowledge Sharing Attitude : The Role of Subjective Norms. 8(1), 1017–1030. https://doi.org/10.13106/jafeb.2021.vol8.no1.1017
Tabachnick, B. G., & Fidell, L. S. (2018). Using multivariate statistics (7th ed.). Pearson
Vyas. L., & Butakhieo. N. (2021) The impact of working from home during COVID-19 on work and life domains: an exploratory study on Hong Kong, Policy Design and Practice, 4:1, 59-76, DOI: 10.1080/25741292.2020.1863560
Waizenegger. L., McKenna. B., Cai., W. & Bendz., T. (2020) An affordance perspective of team collaboration and enforced working from home during COVID-19, European Journal of Information Systems, 29:4, 429-442, DOI: 10.1080/0960085X.2020.1800417
Wang, W. T., & Wu, S. Y. (2020). Knowledge management based on information technology in response to COVID-19 crisis. Knowledge Management Research and Practice, 00(00), 1–7. https://doi.org/10.1080/14778238.2020.1860665
Wu, Y., & Zhu, W. (2012). An integrated theoretical model for determinants of knowledge sharing behaviours. Kybernetes, 41(10), 1462-1482.
Zhang, P., & Ng, F. F. (2012). Attitude toward knowledge sharing in construction teams. Industrial Management and Data Systems, 112(9), 1326–1347. https://doi.org/10.1108/02635571211278956
Published
2023-06-30
How to Cite
RAMLI, Suriana; WAN ABDUL HAMID, Wan Nazihah Najwa; MOHD TAN, Azhari.
Knowledge Sharing Behaviour is Critical for Business Continuity in a Pandemic.
International Journal of Advanced Research in Economics and Finance, [S.l.], v. 5, n. 2, p. 75-90, june 2023.
ISSN 2682-812X.
Available at: <https://myjms.mohe.gov.my/index.php/ijaref/article/view/22474>. Date accessed: 13 oct. 2024.
Section
English Section
