An Optimization Model for Hotel Housekeeping Personnel Scheduling in Pandemic Outbreak
This paper modified a Binary Integer Programming (BIP) model to represent the real life problem of personnel scheduling during Covid 19 pandemic outbreak for a hotel housekeeping department. The hotel under study was used as a quarantine center for the people who flew back from the overseas before they could be allowed to their bound destination. The staff working schedule must be the best possible scenario that could optimize all the resources owned, at the same time satisfies all the operational constraints. The challenge is to quickly adjust the work schedule that could allow the least number of personnel working at any time due to the Movement Control Order (MCO) enforcement. The aim is to modify the BIP model formulation to produce the optimal number of personnel for each shift in each housekeeping section involved for each day. This weekly schedule is prepared to determine the shift duties for each personnel considering the rest day between working shifts, the required number of personnel for each shift and other constraints. Bysolving the model using MATLAB software, the new schedule needs a total of 140 working shifts in a week, as compared to the current schedule of 216 working shift for the same duration. In conclusion, the proposed mathematical model can provide a quick solution in reducing the workforce size during the pandemic outbreak.
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