Impact of Organizational Leadership Styles and Employee-Organization Relationship on Internal Reputation: A Conceptual Framework
Abstract
This paper proposes a conceptual framework that bridges the concept of internal reputation with organizational leadership and relationship perspectives using the lens of stakeholder theory. A cross-disciplinary literature review is carried out on positive organizational leadership styles, including transformational, authentic, and ethical leaderships, which predict internal reputation among employees, as well as the moderating function of employee-organization relationship in the said relationships. Four propositions are advanced from the review and an integrative conceptual framework is developed. The framework outlines leadership styles which practitioners, especially from the service sector, can consider to adopt in their organizations to enhance internal reputation perceptions on the basis of value creation. The proposed framework also advances the theoretical basis of effectively managing internal reputation from the stakeholder perspective.
References
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Deepa, R., & Baral, R. (2019). Importance-performance analysis as a tool to guide employer branding strategies in the IT-BPM industry. Journal of Organizational Effectiveness: People and Performance, 6(1), 77–95. https://doi.org/10.1108/JOEPP-04-2018-0024
Dögl, C., & Holtbrügge, D. (2014). Corporate environmental responsibility, employer reputation and employee commitment: An empirical study in developed and emerging economies. The International Journal of Human Resource Management, 25(12), 1739–1762. https://doi.org/10.1080/09585192.2013.859164
Donaldson, T., & Preston, L. E. (1995). The stakeholder theory of the corporation: Concepts, evidence, and implications. Academy of Management Review, 20(1), 65–91.
Esenyel, V. (2019). The influence of corporate reputation on affective organizational commitment: The role of value congruence as mediator. International Journal of Organizational Leadership, 8, 60–70.
Esenyel, V., & Emeagwali, O. L. (2019). The relationship between perceived corporate reputation and employee’s positive word of mouth behavior: The mediation effect of trust to managers. Management Science Letters, 9(5), 673–686. https://doi.org/10.5267/j.msl.2019.2.004
Ewest, T. (2017). Leadership and moral behavior. In J. Marques & S. Dhiman (Eds.), Leadership today: Practices for personal and professional performance (pp. 43–57). Springer. https://doi.org/10.1007/978-1-349-14698-7_9
Fombrun, C. J. (2014). The building blocks of corporate reputation: Definitions, antecedents, consequences. In M. L. Barnett & Timothy. G. Pollock (Eds.), The Oxford Handbook of Corporate Reputation (pp. 94–113). Oxford University Press. https://doi.org/10.1093/oxfordhb/9780199596706.013.0005
Fombrun, C. J., Ponzi, L. J., & Newburry, W. (2015). Stakeholder tracking and analysis: The RepTrak® System for measuring corporate reputation. Corporate Reputation Review, 18(1), 3–24. https://doi.org/10.1057/crr.2014.21
Freeman, R. E. (1984). Strategic management: A stakeholder approach. Pitman Publishing Inc.
Freeman, R. E. (1999). Response: Divergent stakeholder theory. Academy of Management Review, 24(2), 233–236.
Freeman, R. E., Harrison, J. S., Wicks, A. C., Parmar, B. L., & de Colle, S. (2010). Stakeholder theory: The state of the art. Cambridge University Press.
Freeman, R. E., Phillips, R., & Sisodia, R. (2020). Tensions in stakeholder theory. Business & Society, 59(2), 213–231. https://doi.org/10.1177/0007650318773750
Fu, H., Li, Y., & Duan, Y. (2014). Does employee-perceived reputation contribute to citizenship behavior?: The mediating role of organizational commitment. International Journal of Contemporary Hospitality Management, 26(4), 593–609. https://doi.org/10.1108/IJCHM-02-2013-0082
Gill, C., Gardner, W., Claeys, J., & Vangronsvelt, K. (2018). Using theory on authentic leadership to build a strong human resource management system. Human Resource Management Review, 28(3), 304–318. https://doi.org/10.1016/j.hrmr.2018.02.006
Godfrey, P. C., & Lewis, B. (2019). Pragmatism and pluralism: A moral foundation for stakeholder theory in the twenty-first century. In J. S. Harrison, J. B. Barney, R. E. Freeman, & R. A. Phillips (Eds.), The Cambridge Handbook of Stakeholder Theory (pp. 19–34). Cambridge University Press.
Graham, J. W. (1991). Servant-leadership in organizations: Inspirational and moral. The Leadership Quarterly, 2(2), 105–119. https://doi.org/10.1016/1048-9843(91)90025-W
Helm, S. (2011). Employees’ awareness of their impact on corporate reputation. Journal of Business Research, 64(7), 657–663. https://doi.org/10.1016/j.jbusres.2010.09.001
Helm, S. (2013). A matter of reputation and pride: Associations between perceived external reputation, pride in membership, job satisfaction and turnover intentions. British Journal of Management, 24(4), 542–556. https://doi.org/10.1111/j.1467-8551.2012.00827.x
Hon, L. C., & Grunig, J. E. (1999). Guidelines measuring relationships in public relations. Institute for Public Relations.
Jamal, J., & Abu Bakar, H. (2017). The mediating role of charismatic leadership communication in a crisis: A Malaysian example. International Journal of Business Communication, 54(4), 369–393. https://doi.org/10.1177/2329488415572782
Jiang, H., & Shen, H. (2020). Toward a relational theory of employee engagement: Understanding authenticity, transparency, and employee behaviors. International Journal of Business Communication. https://doi.org/10.1177/2329488420954236
Johnston, K. A., & Everett, J. L. (2012). Employee perceptions of reputation: An ethnographic study. Public Relations Review, 38(4), 541–554. https://doi.org/10.1016/j.pubrev.2012.05.007
Kang, D., & Bartlett, K. R. (2013). The role of perceived external prestige in predicting customer-oriented citizenship behaviors. Human Resource Development Quarterly, 24(3), 285–312. https://doi.org/10.1002/hrdq.21165
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Published
2023-04-30
How to Cite
LEE, Ling Hooi; ABDULLAH, Zulhamri.
Impact of Organizational Leadership Styles and Employee-Organization Relationship on Internal Reputation: A Conceptual Framework.
Asian Journal of Research in Business and Management, [S.l.], v. 5, n. 1, p. 254-268, apr. 2023.
Available at: <https://myjms.mohe.gov.my/index.php/ajrbm/article/view/21883>. Date accessed: 10 oct. 2024.
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Articles
