An Analysis of Civil Staff Members' Emotional Intelligence on A Systematic Review
Abstract
The aim of this study is to ascertain how well-versed civil servants are in emotional intelligence (EI). Civil servants are a crucial component of successful enterprises and nations. The emotional balance has been identified as a human resource component that can affect employee achievement and, as a result, drive organisational success. As a result, their emotional stability among one must be properly handled. The reviewers employed the PRISMA methodology, which comprises data abstraction and analysis, inclusion and exclusion criteria, steps of the review process (identification, screening, and eligibility), and resources (Scopus and Web of Science) used to conduct the systematic review. Additional analysis of these publications revealed four main themes: performance, sector, organisational citizenship behaviour (OCB), and social psychology, as well as nine sub-themes: productivity, job satisfaction, health staff, attitude, engagement, commitment, understanding emotion, emotion labour, and interaction. 16 papers were successfully obtained after the review. The majority of the conclusions in the reviewed articles came from investigations that tested their variables using partial least squares (PLS-SEM), an empirical data analysis method. A qualitative method article was also chosen, and it corroborated the general conclusions of this systematic review. 16 papers were successfully obtained after the review. According to the analysis, civil officials are an important asset for prosperous businesses and governments. It has been determined that emotional balance is a factor in human resources that can influence employee performance and, as a result, propel organisational performance. As a result, the company must effectively handle and manage employee emotional stability.
References
Ahwal, S., & Daniel, S. (2016). Research Article A Comparative Study to Assess the Emotional Quotient of Staff Nurses Working in a Private and a Government Hospital of New Delhi. International Journal Nurse Midwife Research, 3(4), 1–7.
Alonazi, W. B. (2020). The impact of emotional intelligence on job performance during covid-19 crisis: A cross-sectional analysis. Psychology Research and Behavior Management, 13, 749–757. https://doi.org/10.2147/PRBM.S263656
Atman, S., Yasri, & Abror. (2020). The Effect of Compensation and Emotional Intelligence Concerning Organization Citizenship Behavior is Mediated Job Satisfaction and Employee Engagement in Bukittinggi Town Government. December. https://doi.org/10.2991/aebmr.k.201126.097
Clarke, J. (2011). What is a systematic review. Evidence-Based Nursing, 14(3), 64. https://doi.org/10.1136/ebn.2011.0049
Delgado-Rodríguez, M., & Sillero-Arenas, M. (2017). Systematic review and meta-analysis. Medicina Intensiva, 7(42), 444–453. https://doi.org/https://doi.org/10.1016/j.medin.2017.10.003
Goleman, D. (1996). Emotional Intelligence Why It Can Matter More Than IQ. In Bloomsbury Publishing Plc. Random House USA Inc. https://doi.org/10.1017/CBO9781107415324.004
Grasiaswaty, N. (2020). The role of work stress on individual work performance: Study in civil servants. Jurnal Manajemen Dan Pemasaran Jasa, 13(1), 111. https://doi.org/10.25105/jmpj.v13i1.5051
Hendrawijaya, A. T., Gumanti, T. A., Sasongko, & Puspitaningtyas, Z. (2018). The mediating role of emotional intelligence in the employees performance. Problems and Perspectives in Management, 16(1), 145–154. https://doi.org/10.21511/ppm.16(1).2018.14
Hendrawijaya, A. T., Gumanti, T. A., Sasongko, Puspitaningtyas, Z., & Suharso, P. (2017). The improvement of employee performance in the prevention of Dhf in Jember District, East Java, Indonesia. International Journal of Applied Business and Economic Research, 15(19), 409–422.
Hernawaty, Sule, E. T., Soemaryani, I., & Yunizar. (2018). Determinants of performance and civil servant intention to leave: A study of mahakam ulu regency. Pertanika Journal of Social Sciences and Humanities, 26(T), 49–60.
Huque, A. S., & Jongruck, P. (2020). Civil service reforms in Hong Kong and Thailand: similar goals, different paths. Public Administration and Policy, 23(2), 111–123. https://doi.org/10.1108/pap-03-2020-0015
Johar, S. S. (2016). Extraversion Personality As a Moderator on the Relationship of Emotional Intelligence and Self-Esteem of Employees. IJASOS- International E-Journal of Advances in Social Sciences, 2(4), 106. https://doi.org/10.18769/ijasos.43234
Johar, S. S., Ibrahim, N. A., & Isa, K. (2020). Emotional intelligence impact on organizational normative commitment in public sector. Journal of Critical Reviews, 7(16), 961–965. https://doi.org/10.31838/jcr.07.16.123
Kerres, M., & Bedenlier, S. (2020). Systematic Reviews in Educational Research. In Systematic Reviews in Educational Research. https://doi.org/10.1007/978-3-658-27602-7
Laeeque, S. H., Bilal, A., Hafeez, A., & Khan, Z. (2019). Violence breeds violence: burnout as a mediator between patient violence and nurse violence. International Journal of Occupational Safety and Ergonomics, 25(4), 604–613. https://doi.org/10.1080/10803548.2018.1429079
Levitats, Z., & Vigoda-Gadot, E. (2020). Emotionally Engaged Civil Servants: Toward a Multilevel Theory and Multisource Analysis in Public Administration. Review of Public Personnel Administration, 40(3), 426–446. https://doi.org/10.1177/0734371X18820938
Levitats, Z., Vigoda-Gadot, E., & Vashdi, D. R. (2019). Engage Them through Emotions: Exploring the Role of Emotional Intelligence in Public Sector Engagement. Public Administration Review, 79(6), 841–852. https://doi.org/10.1111/puar.13113
Lu, X., Lee, H. J., Yang, S. B., & Song, M. H. (2020). The Dynamic Role of Emotional Intelligence on the Relationship Between Emotional Labor and Job Satisfaction: A Comparison Study of Public Service in China and South Korea. Public Personnel Management, 1(25). https://doi.org/10.1177/0091026020946476
Motowildlo, S. J. 2003 Job Performance. In: Borman, W. C., & Ilgen, D. R, & Klimoski, R. J. (Ed) Handbook of Psychology pp. 39-54. Hoboken, New Jersy: John Wiley & Sons. Inc
Petticrew, M., & Roberts, H. (2006). Systematic reviews in the social sciences. John Wiley and Sons Ltd. https://doi.org/10.1002/9780470754887
Raman, G., Peng, N. L., & Chen, I. (2021). The Mediating Effect of Leaders’Idealised Influence on the Relationship Between Leaders’Emotional Intelligence and Job Performance Among Academics in Malaysian Public Research Universities. International Journal of Management Studies, 28(1).
Raman, P., Sambasivan, M., & Kumar, N. (2016). Counterproductive work behavior among frontline government employees: Role of personality, emotional intelligence, affectivity, emotional labor, and emotional exhaustion. Revista de Psicologia Del Trabajo y de Las Organizaciones, 32(1), 25–37. https://doi.org/10.1016/j.rpto.2015.11.002
Saadiah, I. (2021, August 25). Penjawat awam tunjang pentadbiran negara. Berita Harian. https://www.bharian.com.my/berita/nasional/2021/08/855790/penjawat-awam-tunjang-pentadbiran-negara
Salman Hamdan Alsaqri, & Hernandez, J. P. T. (2018). Recognition of patient pain cues among staff nurses working in the intensive care unit: A mixed-method study. International Journal of Advanced And Applied Sciences, 5(8), 37–46. https://doi.org/10.21833/ijaas.2018.08.006
Sarani, A., Mousavi, S. H., Salahi, S., Hasani, F., Abdar, Z. E., & Sheikhbardsiri, H. (2020). Emotional Intelligence and Self- Efficacy among deputy’s administrative staff of Kerman University of Medical Sciences. Journal of Education and Health Promotion |, 9(May), 1–6. https://doi.org/10.4103/jehp.jehp
Shaffril, H. A. M., Samah, A. A., Samsuddin, S. F., & Ali, Z. (2019). Mirror-mirror on the wall, what climate change adaptation strategies are practiced by the Asian’s fishermen of all? Journal of Cleaner Production, 232, 104–117. https://doi.org/10.1016/j.jclepro.2019.05.262
Suleman, Q., Syed, M. A., Mahmood, Z., & Hussain, I. (2020). Correlating Emotional Intelligence With Job Satisfaction: Evidence From a Cross-Sectional Study Among Secondary School Heads in Khyber Pakhtunkhwa, Pakistan. Frontiers in Psychology, 11(March), 1–14. https://doi.org/10.3389/fpsyg.2020.00240
Supramaniam, S., & Singaravelloo, K. (2021). Impact of emotional intelligence on organisational performance: an analysis in the Malaysian public administration. Administrative Sciences, 11(3). https://doi.org/10.3390/ADMSCI11030076
Tucker, M. K., Jimmieson, N. L., & Bordia, P. (2020). Employees’ perceptions of their own and their supervisor’s emotion recognition skills moderate emotional demands on psychological strain. Stress and Health, 36(2), 191–202. https://doi.org/10.1002/smi.2919
Udofot, P. O. (2018). Emotional Intelligence And Employee Commitment in Akwa Ibom State ( Aks ) Civil Service Of Nigeria. Journal of Global Economics Management and Business Research, August 2016, 83–88.
Ugwu, F. O., & Igbende, D. A. (2017). Going beyond borders: Work centrality, emotional intelligence and employee optimism as predictors of organizational citizenship behavior. Cogent Psychology, 4(1), 1–10. https://doi.org/10.1080/23311908.2017.1362805
Alonazi, W. B. (2020). The impact of emotional intelligence on job performance during covid-19 crisis: A cross-sectional analysis. Psychology Research and Behavior Management, 13, 749–757. https://doi.org/10.2147/PRBM.S263656
Atman, S., Yasri, & Abror. (2020). The Effect of Compensation and Emotional Intelligence Concerning Organization Citizenship Behavior is Mediated Job Satisfaction and Employee Engagement in Bukittinggi Town Government. December. https://doi.org/10.2991/aebmr.k.201126.097
Clarke, J. (2011). What is a systematic review. Evidence-Based Nursing, 14(3), 64. https://doi.org/10.1136/ebn.2011.0049
Delgado-Rodríguez, M., & Sillero-Arenas, M. (2017). Systematic review and meta-analysis. Medicina Intensiva, 7(42), 444–453. https://doi.org/https://doi.org/10.1016/j.medin.2017.10.003
Goleman, D. (1996). Emotional Intelligence Why It Can Matter More Than IQ. In Bloomsbury Publishing Plc. Random House USA Inc. https://doi.org/10.1017/CBO9781107415324.004
Grasiaswaty, N. (2020). The role of work stress on individual work performance: Study in civil servants. Jurnal Manajemen Dan Pemasaran Jasa, 13(1), 111. https://doi.org/10.25105/jmpj.v13i1.5051
Hendrawijaya, A. T., Gumanti, T. A., Sasongko, & Puspitaningtyas, Z. (2018). The mediating role of emotional intelligence in the employees performance. Problems and Perspectives in Management, 16(1), 145–154. https://doi.org/10.21511/ppm.16(1).2018.14
Hendrawijaya, A. T., Gumanti, T. A., Sasongko, Puspitaningtyas, Z., & Suharso, P. (2017). The improvement of employee performance in the prevention of Dhf in Jember District, East Java, Indonesia. International Journal of Applied Business and Economic Research, 15(19), 409–422.
Hernawaty, Sule, E. T., Soemaryani, I., & Yunizar. (2018). Determinants of performance and civil servant intention to leave: A study of mahakam ulu regency. Pertanika Journal of Social Sciences and Humanities, 26(T), 49–60.
Huque, A. S., & Jongruck, P. (2020). Civil service reforms in Hong Kong and Thailand: similar goals, different paths. Public Administration and Policy, 23(2), 111–123. https://doi.org/10.1108/pap-03-2020-0015
Johar, S. S. (2016). Extraversion Personality As a Moderator on the Relationship of Emotional Intelligence and Self-Esteem of Employees. IJASOS- International E-Journal of Advances in Social Sciences, 2(4), 106. https://doi.org/10.18769/ijasos.43234
Johar, S. S., Ibrahim, N. A., & Isa, K. (2020). Emotional intelligence impact on organizational normative commitment in public sector. Journal of Critical Reviews, 7(16), 961–965. https://doi.org/10.31838/jcr.07.16.123
Kerres, M., & Bedenlier, S. (2020). Systematic Reviews in Educational Research. In Systematic Reviews in Educational Research. https://doi.org/10.1007/978-3-658-27602-7
Laeeque, S. H., Bilal, A., Hafeez, A., & Khan, Z. (2019). Violence breeds violence: burnout as a mediator between patient violence and nurse violence. International Journal of Occupational Safety and Ergonomics, 25(4), 604–613. https://doi.org/10.1080/10803548.2018.1429079
Levitats, Z., & Vigoda-Gadot, E. (2020). Emotionally Engaged Civil Servants: Toward a Multilevel Theory and Multisource Analysis in Public Administration. Review of Public Personnel Administration, 40(3), 426–446. https://doi.org/10.1177/0734371X18820938
Levitats, Z., Vigoda-Gadot, E., & Vashdi, D. R. (2019). Engage Them through Emotions: Exploring the Role of Emotional Intelligence in Public Sector Engagement. Public Administration Review, 79(6), 841–852. https://doi.org/10.1111/puar.13113
Lu, X., Lee, H. J., Yang, S. B., & Song, M. H. (2020). The Dynamic Role of Emotional Intelligence on the Relationship Between Emotional Labor and Job Satisfaction: A Comparison Study of Public Service in China and South Korea. Public Personnel Management, 1(25). https://doi.org/10.1177/0091026020946476
Motowildlo, S. J. 2003 Job Performance. In: Borman, W. C., & Ilgen, D. R, & Klimoski, R. J. (Ed) Handbook of Psychology pp. 39-54. Hoboken, New Jersy: John Wiley & Sons. Inc
Petticrew, M., & Roberts, H. (2006). Systematic reviews in the social sciences. John Wiley and Sons Ltd. https://doi.org/10.1002/9780470754887
Raman, G., Peng, N. L., & Chen, I. (2021). The Mediating Effect of Leaders’Idealised Influence on the Relationship Between Leaders’Emotional Intelligence and Job Performance Among Academics in Malaysian Public Research Universities. International Journal of Management Studies, 28(1).
Raman, P., Sambasivan, M., & Kumar, N. (2016). Counterproductive work behavior among frontline government employees: Role of personality, emotional intelligence, affectivity, emotional labor, and emotional exhaustion. Revista de Psicologia Del Trabajo y de Las Organizaciones, 32(1), 25–37. https://doi.org/10.1016/j.rpto.2015.11.002
Saadiah, I. (2021, August 25). Penjawat awam tunjang pentadbiran negara. Berita Harian. https://www.bharian.com.my/berita/nasional/2021/08/855790/penjawat-awam-tunjang-pentadbiran-negara
Salman Hamdan Alsaqri, & Hernandez, J. P. T. (2018). Recognition of patient pain cues among staff nurses working in the intensive care unit: A mixed-method study. International Journal of Advanced And Applied Sciences, 5(8), 37–46. https://doi.org/10.21833/ijaas.2018.08.006
Sarani, A., Mousavi, S. H., Salahi, S., Hasani, F., Abdar, Z. E., & Sheikhbardsiri, H. (2020). Emotional Intelligence and Self- Efficacy among deputy’s administrative staff of Kerman University of Medical Sciences. Journal of Education and Health Promotion |, 9(May), 1–6. https://doi.org/10.4103/jehp.jehp
Shaffril, H. A. M., Samah, A. A., Samsuddin, S. F., & Ali, Z. (2019). Mirror-mirror on the wall, what climate change adaptation strategies are practiced by the Asian’s fishermen of all? Journal of Cleaner Production, 232, 104–117. https://doi.org/10.1016/j.jclepro.2019.05.262
Suleman, Q., Syed, M. A., Mahmood, Z., & Hussain, I. (2020). Correlating Emotional Intelligence With Job Satisfaction: Evidence From a Cross-Sectional Study Among Secondary School Heads in Khyber Pakhtunkhwa, Pakistan. Frontiers in Psychology, 11(March), 1–14. https://doi.org/10.3389/fpsyg.2020.00240
Supramaniam, S., & Singaravelloo, K. (2021). Impact of emotional intelligence on organisational performance: an analysis in the Malaysian public administration. Administrative Sciences, 11(3). https://doi.org/10.3390/ADMSCI11030076
Tucker, M. K., Jimmieson, N. L., & Bordia, P. (2020). Employees’ perceptions of their own and their supervisor’s emotion recognition skills moderate emotional demands on psychological strain. Stress and Health, 36(2), 191–202. https://doi.org/10.1002/smi.2919
Udofot, P. O. (2018). Emotional Intelligence And Employee Commitment in Akwa Ibom State ( Aks ) Civil Service Of Nigeria. Journal of Global Economics Management and Business Research, August 2016, 83–88.
Ugwu, F. O., & Igbende, D. A. (2017). Going beyond borders: Work centrality, emotional intelligence and employee optimism as predictors of organizational citizenship behavior. Cogent Psychology, 4(1), 1–10. https://doi.org/10.1080/23311908.2017.1362805
Published
2022-09-01
How to Cite
HASSAN, Farihah et al.
An Analysis of Civil Staff Members' Emotional Intelligence on A Systematic Review.
Asian Journal of Behavioural Sciences, [S.l.], v. 4, n. 3, p. 1-12, sep. 2022.
ISSN 2710-5865.
Available at: <https://myjms.mohe.gov.my/index.php/ajbs/article/view/19457>. Date accessed: 19 sep. 2024.
Section
Articles
