Antecedents of User Satisfaction and Continuance Usage of Mobile Health Applications: A Study on MySejahtera Apps in Malaysia
Abstract
Given the focus on the use of mobile health applications (m-health apps) during the COVID-19 pandemic, the goal of this study is to determine the users’ satisfaction and perceptions of m-health apps usage. The conceptual framework for this study was developed using the technology acceptance model, theory of reasoned action, and DeLone McLean model. This study had 215 participants, and the data were analysed using partial least square structural equation modelling. The results show that the highest user satisfaction was on the COVID-19 vaccination function while the lowest satisfaction was on the helpdesk function. Furthermore, the quality and performance of the m-health apps affected users’ satisfaction and subsequently affected the continuance usage of the m-health apps. The findings will benefit the m-health apps developers in increasing the apps’ functionality. As a result, the findings will help the government improves the function, information, performance, security, design, and quality of m-health apps.
References
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Achmadi, A., & Siregar, A. O. The Effect of System Quality, Information Quality and Service Quality on User Satisfaction of E-Learning System. The International Journal of Business Review (The Jobs Review), 4(2), 103-120.
Al‐Nabhani, K., Wilson, A., & McLean, G. (2022). Examining consumers' continuous usage of multichannel retailers' mobile applications. Psychology & Marketing, 39(1), 168-195.
Akdim, K., Casaló, L. V., & Flavián, C. (2022). The role of utilitarian and hedonic aspects in the continuance of intention to use social mobile apps. Journal of Retailing and Consumer Services, 66, 102888.
Ajzen, I. & Fishbein, M. (1980). Understanding Attitudes and Predicting Social Behavior. Englewood Cliffs, NJ, Prentice-Hall Inc
Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), 179-221
Akinbi, A., Forshaw, M., & Blinkhorn, V. (2021). Contact tracing apps for the COVID-19 pandemic: a systematic literature review of challenges and future directions for neo-liberal societies. Health Information Science and Systems, 9(1), 1-15.
Al Athmay, A. A. A., Fantazy, K., & Kumar, V. (2016). E-government adoption and user’s satisfaction: an empirical investigation. EuroMed Journal of Business, 11(1), 57-83.
Alessa, T., Abdi, S., Hawley, M. S., & de Witte, L. (2018). Mobile apps to support the self-management of hypertension: systematic review of effectiveness, usability, and user satisfaction. JMIR mHealth and uHealth, 6(7), e10723.
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Blasimme, A., Ferretti, A., & Vayena, E. (2021). Digital contact tracing against COVID-19 in Europe: current features and ongoing developments. Frontiers in Digital Health, 3, 61.
Brady, M. K., Cronin, J. J. (2001). Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach. Journal of Marketing. 2001;65(3):34-49.
Chan, T. J., Wok, S., Sari, N. N., & Muben, M. A. H. A. (2021). Factors influencing the intention to use mysejahtera application among malaysian citizens during covid-19. Journal of Applied Structural Equation Modeling, 5(2). https://doi.org/10.47263/JASEM.5(2)06
Chen, G., Luo, C., &Xu, H. (2018). Understanding Usage Intention of Social Media’s Innovative Functions: Based on Expanded Innovation Diffusion Theory.
Davis, F. D. (1989). Perceived usefulness, perceived ease of use and user acceptance of information technology. MIS Quarterly, 13(3), 318-340.
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Dhagarra, D., Goswami, M., & Kumar, G. (2020). Impact of Trust and Privacy Concerns on Technology Acceptance in Healthcare : An Indian Perspective. International Journal of Medical Informatics.
Dhagarra, D., Goswami, M., & Kumar, G. (2020). Impact of Trust and Privacy Concerns on Technology Acceptance in Healthcare : An Indian Perspective. International Journal of Medical Informatics.
DeLone, W.H. and McLean, E.R. (1992) ‘Information systems success: the quest for the dependent variable’, Information Systems Research, Vol. 3, No. 1, pp.60–95.
Fernanda, F., D., O., M., & Romes, J., D., S., J. (2020). Smartphone Users’ Satisfaction and Regional Aspects: Factors that Emerge from Online Reviews. Journal of Technology Management and Innovation, 15(1). Pp.3-14
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Hair, J. F., Ringle, C. M., & Sarstedt, M. (2011). PLS-SEM: Indeed a silver bullet. Journal of Marketing Theory and Practice, 19(2), 139–152. https://doi.org/10.2753/MTP1069-6679190202
Hammouri, Q., & Nusairat, N. (2020). Determinants of Users ’ Satisfaction with Mobile Apps Determinants of Users ’ Satisfaction with Mobile Apps. September.
Hammouri, Q., Almajali, D., A., Nusairat, N., M., & Saraireh, S., A., M. (2020). International Journal of Advanced Science and Technology. 29 (3). Pp 14613-14624.
Hong, H., Cao, M., & Wang, G. A. (2017). The effects of network externalities and herding on user satisfaction with mobile social apps. Journal of Electronic Commerce Research, 18(1), 18.
Huang, G., &Ren, Y. (2020). Linking technological functions of fitness mobile apps with continuance usage among Chinese users: Moderating role of exercise self-efficacy. Computers in Human Behavior, 103, 151-160.
Juani Munir Abu Bakar. (2021). MySejahtera catat 27.7 juta pengguna aktif. Utusan Malaysia. https://www.utusan.com.my/terkini/2021/07/mysejahtera-catat-27-7-pengguna-aktif/
Karimi, F., Poo, D. C., & Tan, Y. M. (2015). Clinical information systems end user satisfaction: the expectations and needs congruencies effects. Journal of Biomedical Informatics, 53, 342-354.
Kasim, A., & Sofia Rozaini, S. (2021). Factors That Influence Acceptance of Information Technology Towards MySejahtera Apps During Covid-19 Pandemic among Older Adults in Kedah. International Journal of Law, Government and Communication, 6(26), 90–107. https://doi.org/10.35631/IJLGC.626008
Kasim, A., & Sofia Rozaini, S. (2021). Factors That Influence Acceptance of Information Technology Towards MySejahtera Apps During Covid-19 Pandemic among Older Adults in Kedah. International Journal of Law, Government and Communication, 6(26), 90–107. https://doi.org/10.35631/IJLGC.626008
Kim, M. J., Lee, C. K., & Contractor, N. S. (2019). Seniors' usage of mobile social network sites: Applying theories of innovation diffusion and uses and gratifications. Computers in Human Behavior, 90, 60-73.
Kondylakis, H., Katehakis, D. G., Kouroubali, A., Logothetidis, F., Triantafyllidis, A., Kalamaras, I., ... & Tzovaras, D. (2020). COVID-19 mobile apps: a systematic review of the literature. Journal of medical Internet research, 22(12), e23170.
Kotler, P. (1994). Reconceptualizing marketing: an interview with Philip Kotler. European Management Journal, 12(4), 353-361.
Lee, E. Y., Lee, S. B., & Jeon, Y. J. J. (2017). Factors influencing the behavioral intention to use food delivery apps. Social Behavior and Personality: an international journal, 45(9), 1461-1473
Liu, N., & Yu, R. (2017). Identifying design feature factors critical to acceptance and usage behavior of smartphones. Computers in Human Behavior, 70, 131-142.
Mahendra, Y. A. S., Winarno, W. W., & Santosa, P. I. (2017). Pengaruh Perceived Security terhadap Pengadopsian In-App Purchase pada Aplikasi Mobile. Jurnal Nasional Teknik Elektro Dan Teknologi Informasi (JNTETI), 6(2). https://doi.org/10.22146/jnteti.v6i2.313
Mahendra, Y. A. S., Winarno, W. W., & Santosa, P. I. (2017). Pengaruh Perceived Security terhadap Pengadopsian In-App Purchase pada Aplikasi Mobile. Jurnal Nasional Teknik Elektro Dan Teknologi Informasi (JNTETI), 6(2). https://doi.org/10.22146/jnteti.v6i2.313
Memon, M. A., Ting, H., Cheah, J. H., Thurasamy, R., Chuah, F., & Cham, T. H. (2020). Sample size for survey research: review and recommendations. Journal of Applied Structural Equation Modeling, 4(2), 1-20.
Moh'd Al-Dwairi, R., Al-Shraideh, L. M., & Abu-Shanab, E. A. (2018). Mobile commerce adoption from consumers perspective: the case of Jordan. International Journal of Information Systems and Social Change (IJISSC), 9(2), 12-27.
Mussa, I. H., Sazalli, N. A. H., & Hassan, Z. (2022). Mobile learning by English literature students: the role of user satisfaction. Bulletin of Electrical Engineering and Informatics, 11(1).
Okazaki, S., & Mendz, F. (2013). Exploring Convenience in Mobile Commerce: Moderating Effects of Gender. Computers in Human Behavior. 29(3). Pp.1234-1242.
Otieno, O. C., Liyala, S., Odongo, B. C., &Abeka, S. O. (2016). Theory of reasoned action as an underpinning to technological innovation adoption studies.
Özer, A., Argan, M. T., & Argan, M. (2013). The Effect of Mobile Service Quality Dimensions on Customer Satisfaction. Procedia - Social and Behavioral Sciences, 99, 428–438. https://doi.org/10.1016/j.sbspro.2013.10.511
Özer, A., Argan, M. T., & Argan, M. (2013). The Effect of Mobile Service Quality Dimensions on Customer Satisfaction. Procedia - Social and Behavioral Sciences, 99, 428–438. https://doi.org/10.1016/j.sbspro.2013.10.511
Rafique, H., Almagrabi, A. O., Shamim, A., Anwar, F., & Bashir, A. K. (2020). Investigating the Acceptance of Mobile Library Applications with an Extended Technology Acceptance Model (TAM). Computers & Education, 145, 103732.
Ramos, F. L., Ferreira, J. B., De Freitas, A. S., & Rodrigues, J. W. (2018). The effect of trust in the intention to use m-banking. Brazilian Business Review, 15(2), 175–191. https://doi.org/10.15728/bbr.2018.15.2.5
Rogers, E. M. (2010). Diffusion of innovations. Simon and Schuster.
San-Martin, S., & Lopez-Catalan, B. (2013). How Can a Mobile Vendor Get Satisfied Customers. Industrial Management & Data Systems. 113 (2). Pp. 156-170.
Singaraj, M. A. A., Phil, M., Awasthi, D. K., India, U. P., Bhoi, T., Ramya, M. N., & Dharanipriya, K. (2019). Service Quality And Its Dimensions Chief Editor Editor Editorial Advisors Service Quality And Its Dimensions A Kowsalya 2. https://www.researchgate.net/publication/333058377
Singh, H. J. L., Couch, D., & Yap, K. (2020). Mobile health apps that help with COVID-19 management: scoping review. JMIR nursing, 3(1), e20596.
Siswanto, D., & Triyonowati, T. (2022). Customer Satisfaction Level Analysis Of E-Commerce Shopee Using Delon And Mclean Methods. In International Conference of Business and Social Sciences (pp. 1421-1430).
Suver, C., & Kuwana, E. (2021). mHealth wearables and smartphone health tracking apps: A changing privacy landscape. Information Services & Use, (Preprint), 1-9.
Sharma, S. K., Al-Badi, A., Rana, N. P., & Al-Azizi, L. (2018). Mobile applications in government services (mG-App) from user’s perspectives: A predictive modelling approach. Government Information Quarterly, 35(4), 557–568. https://doi.org/10.1016/j.giq.2018.07.002
Statisca. (2021). Number of Apple App Store and Google Play mobile app downloads worldwide from 3rd quarter 2016 to 4th quarter 2021. https://www.statista.com/statistics/695094/quarterly-number-of-mobile-app-downloads-store/
Tam, C., Santos, D., & Oliveira, T. (2020). Exploring the influential factors of continuance intention to use mobile Apps: Extending the expectation confirmation model. Information Systems Frontiers, 22(1), 243–257. https://doi.org/10.1007/s10796-018-9864-5
Venkatash, V., Thong, J. Y. L., & Xu, X. (2012). Consumer Acceptance and Use of Information Technology. Extending the Unified Theory of Acceptance and Use of Technology. MIS Quarterly, 36(1), 157–178.
Wang, W. T., Ou, W. M., & Chen, W. Y. (2019). The impact of inertia and user satisfaction on the continuance intentions to use mobile communication applications: A mobile service quality perspective. International Journal of Information Management, 44, 178-193.
Wu, P., Zhang, R., Zhu, X., & Liu, M. (2022, February). Factors Influencing Continued Usage Behavior on Mobile Health Applications. In Healthcare (Vol. 10, No. 2, p. 208). Multidisciplinary Digital Publishing Institute.
Ye, P.-H., & Liu, L.-Q. (2017). Influence Factors of Users Satisfaction of Mobile Commerce -An Empirical Research in China. 50(Mse), 208–217. https://doi.org/10.2991/mse-17.2017.50
Yeoh, A. (2021). Report: MySejahtera ranked among top Covid-19 apps worldwide in 2021. The Star.
Yin, S., Cai, X., Wang, Z., Zhang, Y., Luo, S., & Ma, J. (2022). Impact of gamification elements on user satisfaction in health and fitness applications: A comprehensive approach based on the Kano model. Computers in Human Behavior, 128, 107106.
Zhang, C., Zhang, X., & Halstead-Nussloch, R. (2014). Assessment metrics, challenges and strategies for mobile health apps. Issues in Information Systems, 15(2).
Achmadi, A., & Siregar, A. O. The Effect of System Quality, Information Quality and Service Quality on User Satisfaction of E-Learning System. The International Journal of Business Review (The Jobs Review), 4(2), 103-120.
Al‐Nabhani, K., Wilson, A., & McLean, G. (2022). Examining consumers' continuous usage of multichannel retailers' mobile applications. Psychology & Marketing, 39(1), 168-195.
Akdim, K., Casaló, L. V., & Flavián, C. (2022). The role of utilitarian and hedonic aspects in the continuance of intention to use social mobile apps. Journal of Retailing and Consumer Services, 66, 102888.
Ajzen, I. & Fishbein, M. (1980). Understanding Attitudes and Predicting Social Behavior. Englewood Cliffs, NJ, Prentice-Hall Inc
Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), 179-221
Akinbi, A., Forshaw, M., & Blinkhorn, V. (2021). Contact tracing apps for the COVID-19 pandemic: a systematic literature review of challenges and future directions for neo-liberal societies. Health Information Science and Systems, 9(1), 1-15.
Al Athmay, A. A. A., Fantazy, K., & Kumar, V. (2016). E-government adoption and user’s satisfaction: an empirical investigation. EuroMed Journal of Business, 11(1), 57-83.
Alessa, T., Abdi, S., Hawley, M. S., & de Witte, L. (2018). Mobile apps to support the self-management of hypertension: systematic review of effectiveness, usability, and user satisfaction. JMIR mHealth and uHealth, 6(7), e10723.
Birkmeyer, S., Wirtz, B. W., & Langer, P. F. (2021). Determinants of mHealth success: An empirical investigation of the user perspective. International Journal of Information Management, 59 (December 2020), 102351. https://doi.org/10.1016/j.ijinfomgt.2021.102351
Blasimme, A., Ferretti, A., & Vayena, E. (2021). Digital contact tracing against COVID-19 in Europe: current features and ongoing developments. Frontiers in Digital Health, 3, 61.
Brady, M. K., Cronin, J. J. (2001). Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach. Journal of Marketing. 2001;65(3):34-49.
Chan, T. J., Wok, S., Sari, N. N., & Muben, M. A. H. A. (2021). Factors influencing the intention to use mysejahtera application among malaysian citizens during covid-19. Journal of Applied Structural Equation Modeling, 5(2). https://doi.org/10.47263/JASEM.5(2)06
Chen, G., Luo, C., &Xu, H. (2018). Understanding Usage Intention of Social Media’s Innovative Functions: Based on Expanded Innovation Diffusion Theory.
Davis, F. D. (1989). Perceived usefulness, perceived ease of use and user acceptance of information technology. MIS Quarterly, 13(3), 318-340.
Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1989). User acceptance of computer technology: A comparison of two theoretical models. Management Science, 35(8), 982-1003.
Dhagarra, D., Goswami, M., & Kumar, G. (2020). Impact of Trust and Privacy Concerns on Technology Acceptance in Healthcare : An Indian Perspective. International Journal of Medical Informatics.
Dhagarra, D., Goswami, M., & Kumar, G. (2020). Impact of Trust and Privacy Concerns on Technology Acceptance in Healthcare : An Indian Perspective. International Journal of Medical Informatics.
DeLone, W.H. and McLean, E.R. (1992) ‘Information systems success: the quest for the dependent variable’, Information Systems Research, Vol. 3, No. 1, pp.60–95.
Fernanda, F., D., O., M., & Romes, J., D., S., J. (2020). Smartphone Users’ Satisfaction and Regional Aspects: Factors that Emerge from Online Reviews. Journal of Technology Management and Innovation, 15(1). Pp.3-14
Fishbein, M., & Ajzen, I. (1975). Belief, attitude, intention, and behavior: An introduction to theory and research. MA: Addison-Wesley.
Hair, J. F., Ringle, C. M., & Sarstedt, M. (2011). PLS-SEM: Indeed a silver bullet. Journal of Marketing Theory and Practice, 19(2), 139–152. https://doi.org/10.2753/MTP1069-6679190202
Hammouri, Q., & Nusairat, N. (2020). Determinants of Users ’ Satisfaction with Mobile Apps Determinants of Users ’ Satisfaction with Mobile Apps. September.
Hammouri, Q., Almajali, D., A., Nusairat, N., M., & Saraireh, S., A., M. (2020). International Journal of Advanced Science and Technology. 29 (3). Pp 14613-14624.
Hong, H., Cao, M., & Wang, G. A. (2017). The effects of network externalities and herding on user satisfaction with mobile social apps. Journal of Electronic Commerce Research, 18(1), 18.
Huang, G., &Ren, Y. (2020). Linking technological functions of fitness mobile apps with continuance usage among Chinese users: Moderating role of exercise self-efficacy. Computers in Human Behavior, 103, 151-160.
Juani Munir Abu Bakar. (2021). MySejahtera catat 27.7 juta pengguna aktif. Utusan Malaysia. https://www.utusan.com.my/terkini/2021/07/mysejahtera-catat-27-7-pengguna-aktif/
Karimi, F., Poo, D. C., & Tan, Y. M. (2015). Clinical information systems end user satisfaction: the expectations and needs congruencies effects. Journal of Biomedical Informatics, 53, 342-354.
Kasim, A., & Sofia Rozaini, S. (2021). Factors That Influence Acceptance of Information Technology Towards MySejahtera Apps During Covid-19 Pandemic among Older Adults in Kedah. International Journal of Law, Government and Communication, 6(26), 90–107. https://doi.org/10.35631/IJLGC.626008
Kasim, A., & Sofia Rozaini, S. (2021). Factors That Influence Acceptance of Information Technology Towards MySejahtera Apps During Covid-19 Pandemic among Older Adults in Kedah. International Journal of Law, Government and Communication, 6(26), 90–107. https://doi.org/10.35631/IJLGC.626008
Kim, M. J., Lee, C. K., & Contractor, N. S. (2019). Seniors' usage of mobile social network sites: Applying theories of innovation diffusion and uses and gratifications. Computers in Human Behavior, 90, 60-73.
Kondylakis, H., Katehakis, D. G., Kouroubali, A., Logothetidis, F., Triantafyllidis, A., Kalamaras, I., ... & Tzovaras, D. (2020). COVID-19 mobile apps: a systematic review of the literature. Journal of medical Internet research, 22(12), e23170.
Kotler, P. (1994). Reconceptualizing marketing: an interview with Philip Kotler. European Management Journal, 12(4), 353-361.
Lee, E. Y., Lee, S. B., & Jeon, Y. J. J. (2017). Factors influencing the behavioral intention to use food delivery apps. Social Behavior and Personality: an international journal, 45(9), 1461-1473
Liu, N., & Yu, R. (2017). Identifying design feature factors critical to acceptance and usage behavior of smartphones. Computers in Human Behavior, 70, 131-142.
Mahendra, Y. A. S., Winarno, W. W., & Santosa, P. I. (2017). Pengaruh Perceived Security terhadap Pengadopsian In-App Purchase pada Aplikasi Mobile. Jurnal Nasional Teknik Elektro Dan Teknologi Informasi (JNTETI), 6(2). https://doi.org/10.22146/jnteti.v6i2.313
Mahendra, Y. A. S., Winarno, W. W., & Santosa, P. I. (2017). Pengaruh Perceived Security terhadap Pengadopsian In-App Purchase pada Aplikasi Mobile. Jurnal Nasional Teknik Elektro Dan Teknologi Informasi (JNTETI), 6(2). https://doi.org/10.22146/jnteti.v6i2.313
Memon, M. A., Ting, H., Cheah, J. H., Thurasamy, R., Chuah, F., & Cham, T. H. (2020). Sample size for survey research: review and recommendations. Journal of Applied Structural Equation Modeling, 4(2), 1-20.
Moh'd Al-Dwairi, R., Al-Shraideh, L. M., & Abu-Shanab, E. A. (2018). Mobile commerce adoption from consumers perspective: the case of Jordan. International Journal of Information Systems and Social Change (IJISSC), 9(2), 12-27.
Mussa, I. H., Sazalli, N. A. H., & Hassan, Z. (2022). Mobile learning by English literature students: the role of user satisfaction. Bulletin of Electrical Engineering and Informatics, 11(1).
Okazaki, S., & Mendz, F. (2013). Exploring Convenience in Mobile Commerce: Moderating Effects of Gender. Computers in Human Behavior. 29(3). Pp.1234-1242.
Otieno, O. C., Liyala, S., Odongo, B. C., &Abeka, S. O. (2016). Theory of reasoned action as an underpinning to technological innovation adoption studies.
Özer, A., Argan, M. T., & Argan, M. (2013). The Effect of Mobile Service Quality Dimensions on Customer Satisfaction. Procedia - Social and Behavioral Sciences, 99, 428–438. https://doi.org/10.1016/j.sbspro.2013.10.511
Özer, A., Argan, M. T., & Argan, M. (2013). The Effect of Mobile Service Quality Dimensions on Customer Satisfaction. Procedia - Social and Behavioral Sciences, 99, 428–438. https://doi.org/10.1016/j.sbspro.2013.10.511
Rafique, H., Almagrabi, A. O., Shamim, A., Anwar, F., & Bashir, A. K. (2020). Investigating the Acceptance of Mobile Library Applications with an Extended Technology Acceptance Model (TAM). Computers & Education, 145, 103732.
Ramos, F. L., Ferreira, J. B., De Freitas, A. S., & Rodrigues, J. W. (2018). The effect of trust in the intention to use m-banking. Brazilian Business Review, 15(2), 175–191. https://doi.org/10.15728/bbr.2018.15.2.5
Rogers, E. M. (2010). Diffusion of innovations. Simon and Schuster.
San-Martin, S., & Lopez-Catalan, B. (2013). How Can a Mobile Vendor Get Satisfied Customers. Industrial Management & Data Systems. 113 (2). Pp. 156-170.
Singaraj, M. A. A., Phil, M., Awasthi, D. K., India, U. P., Bhoi, T., Ramya, M. N., & Dharanipriya, K. (2019). Service Quality And Its Dimensions Chief Editor Editor Editorial Advisors Service Quality And Its Dimensions A Kowsalya 2. https://www.researchgate.net/publication/333058377
Singh, H. J. L., Couch, D., & Yap, K. (2020). Mobile health apps that help with COVID-19 management: scoping review. JMIR nursing, 3(1), e20596.
Siswanto, D., & Triyonowati, T. (2022). Customer Satisfaction Level Analysis Of E-Commerce Shopee Using Delon And Mclean Methods. In International Conference of Business and Social Sciences (pp. 1421-1430).
Suver, C., & Kuwana, E. (2021). mHealth wearables and smartphone health tracking apps: A changing privacy landscape. Information Services & Use, (Preprint), 1-9.
Sharma, S. K., Al-Badi, A., Rana, N. P., & Al-Azizi, L. (2018). Mobile applications in government services (mG-App) from user’s perspectives: A predictive modelling approach. Government Information Quarterly, 35(4), 557–568. https://doi.org/10.1016/j.giq.2018.07.002
Statisca. (2021). Number of Apple App Store and Google Play mobile app downloads worldwide from 3rd quarter 2016 to 4th quarter 2021. https://www.statista.com/statistics/695094/quarterly-number-of-mobile-app-downloads-store/
Tam, C., Santos, D., & Oliveira, T. (2020). Exploring the influential factors of continuance intention to use mobile Apps: Extending the expectation confirmation model. Information Systems Frontiers, 22(1), 243–257. https://doi.org/10.1007/s10796-018-9864-5
Venkatash, V., Thong, J. Y. L., & Xu, X. (2012). Consumer Acceptance and Use of Information Technology. Extending the Unified Theory of Acceptance and Use of Technology. MIS Quarterly, 36(1), 157–178.
Wang, W. T., Ou, W. M., & Chen, W. Y. (2019). The impact of inertia and user satisfaction on the continuance intentions to use mobile communication applications: A mobile service quality perspective. International Journal of Information Management, 44, 178-193.
Wu, P., Zhang, R., Zhu, X., & Liu, M. (2022, February). Factors Influencing Continued Usage Behavior on Mobile Health Applications. In Healthcare (Vol. 10, No. 2, p. 208). Multidisciplinary Digital Publishing Institute.
Ye, P.-H., & Liu, L.-Q. (2017). Influence Factors of Users Satisfaction of Mobile Commerce -An Empirical Research in China. 50(Mse), 208–217. https://doi.org/10.2991/mse-17.2017.50
Yeoh, A. (2021). Report: MySejahtera ranked among top Covid-19 apps worldwide in 2021. The Star.
Yin, S., Cai, X., Wang, Z., Zhang, Y., Luo, S., & Ma, J. (2022). Impact of gamification elements on user satisfaction in health and fitness applications: A comprehensive approach based on the Kano model. Computers in Human Behavior, 128, 107106.
Zhang, C., Zhang, X., & Halstead-Nussloch, R. (2014). Assessment metrics, challenges and strategies for mobile health apps. Issues in Information Systems, 15(2).
Published
2022-06-30
How to Cite
SAMSURI, Azni Suhaily et al.
Antecedents of User Satisfaction and Continuance Usage of Mobile Health Applications: A Study on MySejahtera Apps in Malaysia.
Asian Journal of Behavioural Sciences, [S.l.], v. 4, n. 2, p. 91-105, june 2022.
ISSN 2710-5865.
Available at: <https://myjms.mohe.gov.my/index.php/ajbs/article/view/18628>. Date accessed: 20 sep. 2024.
Section
Articles
