Factors Influencing the Performance of Sarawak Local Authorities

  • Siti Mardinah Abdul Hamid
  • Jamil Hamali
  • Firdaus Abdullah

Abstract

This paper presents the empirical research on factors that influenced the performance in Local Authorities in Sarawak. It explores the benefits of performance measure and discusses the factors that influenced the performance for Local Authorities in providing an excellent service delivery in accordance with the vision to provide a world class standard of civil service in Sarawak. Additionally, this paper highlights issues affecting the performance of Local Authorities and their usage in performance management. Findings from this study could assist in the identification of factors that notably have an impact on performance and provide recommendations that would efficaciously enhance the performance for Local Authorities in Sarawak.

Published
2021-09-28
How to Cite
ABDUL HAMID, Siti Mardinah; HAMALI, Jamil; ABDULLAH, Firdaus. Factors Influencing the Performance of Sarawak Local Authorities. International Journal of Service Management and Sustainability, [S.l.], v. 6, n. 2, p. 1-26, sep. 2021. ISSN 2550-1569. Available at: <https://myjms.mohe.gov.my/index.php/IJSMS/article/view/15569>. Date accessed: 03 dec. 2021. doi: https://doi.org/10.24191/ijsms.v6i2.15569.